2021-12-08

Netcare Scheduled Outage - Thursday December 9, 2021, 21:00-03:00 Friday December 10, 2021

Alberta Netcare Portal will be unavailable Thursday, December 9, 2021 from 21:00 to 03:00 Friday, December 10, 2021. Connect Care will not be able to launch Netcare during this time. 

Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. 

If urgent access to results is anticipated during these periods, please refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

2021-12-07

COVID-19 and Connect Care - Vaccine Orderset Adjustments

We've previously posted about updates to COVID-19 vaccination orders in Connect Care, reflecting things like changes in eligible populations, dosing intervals and boosters.

Further tweaks to these order sets, now in production, address the needs of newly eligible pediatric populations.

Connect Care WellSky (Transfusion System) Scheduled Outage - Thursday December 9, 2021, 00:30-02:30

Components in the Connect Care clinical information system need periodic maintenance. There will be a scheduled outage for the WellSky Transfusion Medicine System on Thursday, December 9, 2021, from 00:30 to 02:30. 

This outage affects only the transfusion functions for Connect Care. Please limit non-essential transfusion activity in Epic and follow blood product downtime procedures:

2021-12-02

Prescriber Feedback: Survey on COVID-19–Related Terms in Connect Care

Prescribers providing direct care to COVID-19 patients are requested to participate in a voluntary survey to indicate the COVID-19related terms that should remain active for Visit and Problem List diagnoses in Connect Care. This survey is open to both Connect Care and non-Connect Care users.

There are approximately 160 COVID-19related terms for prescriber search and selection of Visit and Problem List diagnoses in Connect Care. A limited clinical review was recently completed under the direction of the Connect Care COVID-19 Working Group to reduce the number of front-facing COVID-19related terms available to essential terms only. As a result of this review, the terms were grouped into two categories:

  1. Essential: Essential terms active in Connect Care for prescribers.
  2. Further clinical review: Terms requiring clinical review to determine if they should remain active in Connect Care.

Survey responses will be used to determine which of the terms in the "Further clinical review" category will remain active in Connect Care. The terms in the "Essential" category are viewable in the survey for reference only. Terms not selected will be removed from display for all prescribers. Changes will not be retroactive.

The survey is voluntary and takes about 8 to 10 minutes to complete. It will be open until end of day on Sunday, December 12, 2021. If additional terms are required or you have any questions, please contact clinicalterminologies@ahs.ca.

2021-11-05

All User Bulletin - Daylight Savings Time and Connect Care Scheduled Downtime (Sunday, November 7, 2021)

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Daylight Savings Time - Fall Back

On Sunday morning, November 7, 2021, clocks turn back one hour at 02:00 to become 01:00, when Daylight Savings Time (DST) ends. 

Due to the unique challenges falling back poses with repeated time intervals, a safe approach to the end of DST is to schedule a downtime. This downtime will start in the early morning of Sunday, November 7, 2021 at 01:50 MDT, and will end at approximately 03:30 MST (a total of 2 hours and 10 minutes). Be sure to sign off all Hyperspace and Mobility sessions prior to 01:50 MDT on November 7 (01:40 MDT in the North Zone).

  • Hyperspace, Transfusion (WellSky), Content (Quanum), MyAHS Connect and the Link Provider Portal systems are all affected by this downtime. 
  • PRD SRO is expected to be available during the outage. 
  • Dragon Medical One will remain available, but will not be accessible through Epic. 
  • Document scanning or viewing will not be available in Quanum.
  • North Zone Network Services will also be taking a WiFi outage during the Connect Care downtime, from 01:50 MDT to 03:00 MST. This outage will affect any Connect Care device which requires WiFi in a North Zone site, including WOWs (wireless) and Rover devices.  
Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In Basket but can be addressed with the SmartPhrase ".DOWNTIME".

Instruction on downtime procedures is available in the Connect Care Manual and additional linked resources:

On Other Channels...

Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:

2021-11-04

Prescriber Feedback: Use of Comments Within Laboratory Test Orders

The Connect Care laboratory medicine group seeks feedback about whether and why prescribers might use an available "comments" field when entering orders for laboratory tests in the Connect Care clinical information system. The following survey (closing November 11, 2021) can be used by any prescriber who enters orders for tests:

Survey feedback information will used to help optimize the design and use of order comments.  

2021-11-03

Connect Care Waves 4 and 5 - Updated Launch Timelines

An important message from Dr. Francois Belanger, Chief Medical Officer, and Sean Chilton, Vice President Health Professions and Practice and Information Technology:


In September 2021, we made the difficult decision to delay the planned launch of Connect Care’s Wave 4 and subsequent waves, in order to support patients and healthcare teams as we faced an overwhelming wave four of the pandemic in Alberta. We thank all of you for your patience over this period of time, for your ongoing work to keep preparing for Connect Care, where it was possible, and for being redeployed into areas which desperately needed your help. 
 
Despite this recent delay, Connect Care remains an organizational priority. We promised we would update you with new timelines for launches as soon as we could. We feel we can now revisit Connect Care planning given there has been some reduction of pressure on the health system. Over the past weeks, Connect Care leaders collaborated with zone, provincial and executive leadership to determine our best path forward for the remaining six launches of Connect Care. 
 
The new plans for Connect Care have shifted the existing sequencing and scope for each wave six months into the future. This has extended the overall timelines for Connect Care, which will now be complete in 2024; however, the content of each wave remains the same. The next two waves are outlined below.
 
Wave 4: May 14, 2022

With 57 sites in the Edmonton and Calgary Zones, Wave 4 will be our biggest launch to date. It includes:
  • Calgary Zone
    • Alberta Children’s Hospital, Peter Lougheed Centre, Southern Alberta Forensic Psychiatric Centre (and associated forensic services), Calgary Correctional Centre, Calgary Tuberculosis Clinic
    • Urgent Care Centres: Sheldon M. Chumir Health Centre, South Calgary Health Centre, Airdrie, Okotoks and Cochrane, including Addictions and Mental Health Urgent Care sites and rural ambulatory clinics
    • Calgary Zone rural and acute care combined sites, including Airdrie Community Health Centre and Provincial Building, Banff Community Health Centre, Mineral Springs Hospital (Banff), Canmore General Hospital, Claresholm General Hospital, Willow Creek Continuing Care Centre (Claresholm), Chestermere Health Centre, Cochrane Community Health Centre, Didsbury District Health Services, High River General Hospital, Lake Louise Medical Clinic, Nanton Community Health Centre, Oilfields General Hospital (Black Diamond), Okotoks Health and Wellness Centre, Strathmore District Health Centre, Vulcan Community Hospital  
  • Edmonton Zone: Glenrose Rehabilitation Hospital, Lois Hole Hospital for Women, Royal Alexandra Hospital, Addictions and Mental Health Addictions and Residential programs
  • Pharmacy and Diagnostic Imaging: Sites in Calgary and Edmonton, including Central Production Pharmacy
  • Alberta Precision Labs: Alberta Children’s Hospital Genetics Services South Lab, Edmonton, including Glenrose Rehabilitation Hospital, Royal Alexandra Hospital, Grey Nuns Hospital and Misericordia Community Hospital
Wave 5: November 6, 2022
  • Calgary Zone: Foothills Medical Centre (including associated clinics at Richmond Road Diagnostic and Treatment Centre)
  • Central Zone: Acute and combined acute and long-term care sites from the former David Thompson Health Region, including the Centennial Centre for Mental Health and Brain Injury, Sylvan Lake Advanced Ambulatory Care Service, Addictions and Mental Health services in the former David Thompson Health Region, Continuing Care (intake and transition services)
  • North Zone: Addictions and Mental Health ambulatory sites from the former Peace County Health Region, Fort Vermillion, High Level, La Crete, Paddle Prairie and Rainbow Lake
  • Provincial Programs: CancerCare Alberta North and South, Kidney Care South
  • Pharmacy and Diagnostic Imaging: Sites in Calgary and the former David Thompson Health Region
  • Alberta Precision Labs: Sites in the former David Thompson Health Region
For more details on launch sequencing, please visit Insite.
 
As we move forward, Connect Care teams will be working with site and zone operational leaders to schedule required training in early to late November. The training will commence in January 2022. 
 
Connect Care team members redeployed to support the pandemic response will be released from those roles as capacity and demand decreases across the organization. We expect these team members will be returned to their Connect Care roles no later than the beginning of January.  
 
We are thankful for all the work done to prepare us for these next launches by teams across the organization. Your work has set us up for success as we move forward.  
 
We also want to thank you for your patience as we altered our plans to address the urgent needs of Albertans and the healthcare system. 
 
We look forward to these upcoming launches and continuing to improve the care we provide to Albertans through Connect Care. 

2021-10-30

COVID-19 and Connect Care - Hospital Co-vaccinations

The flu season is soon upon us, with opportunistic immunization important for at-risk patients during hospitalizations.

Previously, the COVID-19 vaccination instructions and documentation suggested that COVID-19 immunization not be considered within 14 days of any other immunization event. The evidence, and guidance, is now clear that co-vaccinations are both safe and appropriate. The Connect Care order set and associated clinician documentation reflects this change.

2021-10-29

COVID-19 and Connect Care - Documenting Historical Vaccinations

We've previously posted about how to review COVID-19 immunization information in Netcare and Connect Care and how, if indicated, to add information about an otherwise undocumented vaccination as a historical immunization when patients present with formal documentation of non-Alberta immunizations.

Recent audits have uncovered some inappropriate (even fraudulent) instances of what appear to be formal external documents. Alberta's provincial COVID-19 vaccination validation service is resourced to assess and validate external vaccine documents. It is easily accessed and used by patients online.

Connect Care providers should direct patients to submit their external documents for approval and possible addition to the provincial registry, and should avoid manual entry of historical COVID-19 vaccine administrations into Connect Care. The provincial registry information is automatically copied into Connect Care when validated.

2021-10-26

Connect Care Scheduled Downtime - Thursday October 28, 2021, 00:30-04:30

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday, October 28, 2021 between 00:30 and 04:30. On this occasion, Hyperspace, Transfusion (WellSky), Content (Quanum), Dictation (Dragon Medical One), MyAHS Connect and the Link Provider Portal systems are all affected.

Connect Care PRD SRO will require a short pause at the start of this maintenance window, less than 5 minutes, between 00:30 and 00:45. Please use North BCA Web if you need to view and print patient information during the pause. In addition, Netcare remains available. Document scanning or viewing will not be available in Quanum during the outage.

Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In Basket but can be addressed with the SmartPhrase ".DOWNTIME".

Instruction on downtime procedures is available in the Connect Care Manual and additional linked resources:

2021-10-25

Therapy Plan Resources

A series of webinars on therapy plans, to be hosted by the CMIO portfolio, had previously been advertised as occurring this fall. With the delay of Wave 4, these supplementary sessions will be deferred to a later date and rescheduled after a launch date is confirmed. 

The rescheduled webinars will explain how therapy plans work, how they are used and how prior paper-based plans can be converted in readiness for launch. All Connect Care prescribers are welcome, as many may benefit from a refresher on ordering ongoing therapies. 

Watch this space for information on the rescheduled webinars. In the meantime, users can access existing therapy plan resources:

2021-10-24

Connect Care Transparent Lockdown - October 26, 2021 12:00-04:30 October 28, 2021

Connect Care anticipates an upgrade in the early hours of October 28, 2021 (post with details important for prescribers to come). Connect Care uses a "transparent lockdown" process during upgrades to help prepare the system and reduce the upgrade workload, resulting in a shortened downtime window. The transparent lockdown period for the upcoming upgrade is from Tuesday, October 26, 2021 at 12:00 to Thursday, October 28, 2021 at 04:30.  

The lockdown does not affect system performance, existing workflows, or the activities of most users (thus "transparent"). Physicians and other prescribers will have access to their personalized orders, tools and templates during the lockdown; however, there will be no ability to create new personalizations during the lockdown period. For more details:

2021-10-20

eReferrals Scheduled Outage - Thursday October 21, 2021, 21:00-03:00 Friday October 22, 2021

The eReferrals functionality of the Alberta Netcare Portal will be unavailable Thursday, October 21, 2021, 21:00 to 03:00 Friday, October 22, 2021, in order to accommodate system upgrades. Users who are logged in during this time will be disconnected from eReferrals. All other Alberta Netcare Portal functions remain available. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

2021-10-11

BBHR: Charting Efficiencies - Sidebar Aids for Transition Planning

Building a Better Health Record (BBHR)
Charting Efficiencies - Sidebar Aids for Transition Planning

Improvements to the Hyperspace inpatient chart Sidebar include aids for quickly finding, displaying and editing information in either the main (central), Sidebar (right) or pop-up chart spaces. The first set of tools appear by default when the inpatient Sidebar opens to its "Index & checklists" view. These nicely illustrate how the Sidebar can help users quickly access and update chart data that otherwise would require more familiarity with less-used parts of the chart.

The focus of the checklists view is on transition planning, whether that relates to discharge, transfer or a move to a different level of care. 

  1. If not already displayed, select the top-left "Index & checklists" link to display the "Checklists" and "Transition Planning" Sidebar tools.
  2. Daily, Admission and Discharge Checklists are presented. These function like task managers, reflecting important unfinished tasks and changing to completion status when the relevant work is done. The few highlighted tasks closely match Connect Care minimum use norms.
  3. Checklist items are "active". When selected, the user is taken to a relevant documentation or ordering tool directly relevant to the listed task.
  4. The Transition Planning section summarizes relevant information, including expected transition and discharge dates, social supports, community care needs and patient goals. Where information is missing or incomplete, the title or bracketing text appears in a (dark) blue font, indicating that it can be selected to activate data entry tools in-context where the associated information can be updated. Use the Sidebar "refresh" icon (top left of Sidebar) to update the display if this does not happen automatically.

2021-09-30

BBHR: Charting Efficiencies - Other Clinical Systems Sidebar Views

Building a Better Health Record (BBHR)
Charting Efficiencies - Using Other Clinical Systems Sidebar Views

New patient assessments offer important opportunities to initiate core clinical data in the patient chart. This decreases the work of documentation thereafter, when clinicians can revise or validate information already entered. 

Sidebar tools can help clinicians when they review information from other clinical information systems (e.g., Netcare) or from prior unstructured Connect Care documentation (dictated notes that, for example, did not include updated problem lists). The user needs to review and document at the same time, ideally without jumping back and forth between different windows. 

The Sidebar can help in two ways, either when used to review information that informs documentation performed with main panel tools, or when used to enter information gleaned from the main panel. 

Sidebar views of other clinical information system content are especially helpful when doing problem, adverse reaction or medication reconciliation, as explained in a recent Manual addition.

2021-09-29

All User Bulletin - Inpatient Sidebar Enhancements

All-user-bulletins highlight information that all prescribers can benefit from when using the Connect Care clinical information system.

Inpatient Hyperspace Sidebar Enhancements

Users may notice changes to the "Sidebar" (rightmost panel appearing when a patient chart is opened to an inpatient encounter in Hyperspace) starting noon September 30, 2021. The best way to learn about new functions is to select the embedded help link to gain access to a quick overview: 

All the same Sidebar information is available. However, many Sidebar views have been enhanced with better clinical summaries. The Sidebar index now uses information about the current provider, patient and clinical setting to conditionally display the most relevant information. In addition, new features make it easier to use the Sidebar to access charting tools that complement what one may be using in Hyperspace's main (centre) panel. 

The biggest change relates to how the Sidebar summary index works. The index will always appear at the top of Sidebar views (default "Index" tab) and can be used to jump between different views. Index items have three parts:

  1. Clicking on a left arrow will open relevant information in the main Hyperspace panel.
  2. Clicking on the index title will open a Sidebar summary view with information matching the title topic.
  3. Clicking on a right arrow (when present) will open a charting tool (with data-entry capabilities) in the Sidebar itself.
The enhanced Sidebar better supports a number of charting needs, including:
  • Quickly find a tool not among one's defaults (and so not having to seek in menus).
  • Enter and update problem lists within the Sidebar while reviewing past notes in the main Hyperspace panel.
  • Gain rapid access to discharge planning tools.
  • Find and use supports for problem-oriented charting.

Time-saving charting efficiencies become possible with effective use of Sidebar tools. We will post tips and tricks in the Building a Better Health Record series of this blog.

2021-09-28

BBHR: Bloat Busters #06 - Avoid Superfluous Data

Building a Better Health Record (BBHR)
Bloat Busters #6 - Avoid Superfluous Data

Our Bloat Busters series can help clinicians prevent "note bloat", a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

It can be difficult to break paper-appropriate habits when going paperless. A number of data elements -- such as patient names, birthdates and identifiers -- are important to insert on physical pages because these can be disrupted. Embedded identifying data helps restore pages to the correct chart and location.

Connect Care notes do not get such benefit from embedded identifiers. Clinical information system notes are digitally anchored. More importantly, any act of printing, copying or otherwise moving information causes headers and footers to be generated with unequivocal patient, encounter and event identifiers. This includes the date and time of documentation and other situating information. 

No need to replicate!

2021-09-27

Netcare Scheduled Outage - Tuesday September 28, 2021, 21:00-21:15

Alberta Netcare Portal will be unavailable Tuesday, September 28, 2021 from 21:00 to 21:15. Connect Care will not be able to launch Netcare during this time. 

Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. 

If urgent access to results is anticipated during these periods, please refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

2021-09-26

BBHR: Bloat Busters #05 - Interpretation >> Replication

Building a Better Health Record (BBHR)
Bloat Busters #5 - Interpretation Over Replication

Our Bloat Busters series can help clinicians prevent "note bloat", a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

The clinical value of progress (non-summative) documentation relates to a ratio of signal (clinically important new information reflecting developments in a patient's experience) to noise (information related to the patient, but not directly relevant to clinical progress) multiplied by interpretation (application of clinical expertise to information to advance understanding and support decision-making):

Digital health records make it easy to amplify noise in progress documentation. Copy-paste of prior documentation and some text automations ("SmartStuff") pull data blocks (e.g., vitals and laboratory flowsheets) into a note, adding signal, but often in company of a lot of noise. Authors can be lulled into thinking that documentation is done, while the note remains lean on clinically helpful interpretationThe reader of a progress note needs to know clearly what the writer thought and did for patient care.

The Connect Care Documentation Quality Improvement initiative ("Building a Better Health Record") introduces a number of new text automations, templates and other documentation aids that can help authors replicate chart data more selectively, while also being explicit about the clinical meaning of observations. Continue to follow this thread as we describe how to use the tools to your advantage.

2021-09-25

Next Connect Care Scheduled Downtime Window Will NOT Be Used

The September 30th downtime for Connect Care will not be taken as scheduled.
 
The decision was made with Clinical Leadership based on the significant capacity issues the frontline is currently facing with COVID-19 workloads.
 
A new date for scheduled Connect Care system maintenance has not been confirmed but will be communicated well in advance.

2021-09-22

BBHR: Bloat Busters #04 - Link, Don't Copy

Building a Better Health Record (BBHR)
Bloat Busters #4 - Link, Don't Copy

Our Bloat Busters series can help clinicians prevent "note bloat", a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

Connect Care users have not escaped a big "bloater" – copy-paste excess. On average, about a quarter of all notes contain content copied from elsewhere (other notes), with about a fifth of all note content duplicating other documentation. Understandable, since clinicians may think that, as with paper-based records, it is a service to use a progress note like a scrapbook, sparing the reader from having to flip through dense records.

Unfortunately, digital notes laden with copied-forward, then saved or edited, content make it unnecessarily difficult for the clinical reader to figure out what's new, current, trending or important. Connect Care documentation norms promote referencing prior documentation in preference to copying into current documentation. The current note should highlight, not obfuscate, change.

There is a workflow that helps! Progress notes can refer to prior notes (being specific about the note type, service and date; e.g., "see GIM Consult from 2021-09-20"). Even better is the ability to create an automated link to the prior documentation that will allow users to quickly see it in context.

2021-09-21

BBHR: Bloat Busters #03 - Clinical Note Provenance

Building a Better Health Record (BBHR)
Bloat Busters #3 - Where did a note's content come from?

Our Bloat Busters series can help clinicians prevent "note bloat", a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

Clinicians reviewing the clinical documentation of others may not always appreciate who authored the parts used to assemble the note, or how those parts were generated. It can be important to know, for example, that content was facilitated by text automations (e.g., SmartPhrases).  

There is a documentation tool that helps! 

When a documentation object (e.g., progress note) is open for review, look to the top right of the note display to find a hovering option menu with checkboxes for "Hide copied text" and "Hover for details":


Select the "Hover for details" checkbox, position the pointer over a piece of text and note how blocks of text are highlighted with a superimposed descriptor indicating how the text was generated, by whom and when. The personalization icon can be used to have this feature persistently enabled.

2021-09-20

BBHR: Bloat Busters #02 - Where's the Bloat?

Building a Better Health Record (BBHR)
Bloat Busters #2 - Where's the Bloat?

Our Bloat Busters series can help clinicians prevent "note bloat", a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

Clinicians reviewing the clinical documentation of others may not always appreciate how much of it is copied from elsewhere and how much is original to the current note. The author may have copied-forward a prior note and then edited it to reflect current state and saved it as a new note. But the reader's interest may be less in a note as a snapshot for a point in time, and more in how the patient's condition is changing or progressing. 

There is a documentation tool that helps! 

When a documentation object (e.g., progress note) is open for review, look to the top right of the note display to find a hovering option menu with checkboxes for "Hide copied text" and "Hover for details":

Select the "Hide copied text" checkbox and note how content copied from elsewhere is greyed. This helps the reader get a quick sense of what is newly authored in the current note. The personalization icon can be used to have this feature persistently enabled.

2021-09-16

All User Bulletin - Patient Portal Access Update #2

All-user-bulletins highlight considerations that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Workaround for MyAHS Connect

We previously reported access problems affecting the MyAHS Connect (MAC) patient portal. Due to the long queue lines experienced by many Albertans trying to log in to the Alberta Health MyHealth Records (MHR) patient portal, which uses the same authentication portal as MAC, patients faced delays or, in some cases, were not able to log in to MAC. 

A new Internet link has been created that allows current users to directly access MAC, avoiding the current queue process. Prescribers can now advise their patients to log in to MAC using one of the following options:

  • Try the MyChart app (the mobile version of MAC).
  • Use a browser to access MAC directly via this Internet link ahs.ca/mac (suggest that this be saved to their browser "favourites" for future use). 

Note that patients looking to access MHR immunization records will still need to go through the MHR queue process. It remains possible for patients to access their Connect Care immunization record through MAC.

Technical teams continue to work round-the-clock to increase MHR capacity and reduce any queues. We will keep you updated about access to MAC as additional information becomes available.  

2021-09-15

All User Bulletin - Patient Portal Access Update

All-user-bulletins highlight considerations that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Constraints

We previously reported access problems affecting the MyAHS Connect patient portal. Patients faced delays or, in some cases, were not able to log in. 

The Alberta Health MyHealth Records (MHR) patient portal is experiencing an increased number of Albertans trying to access their immunization records. As a result, many Albertans trying to log in to MyHealth Records are experiencing long queue lines. 

The Alberta Health Services MyAHS Connect (MAC) Connect Care patient portal uses the same authentication portal as MHR. Consequently, patients also face delays or loss of access to MAC. The MAC mobile apps (SmartPhones and Apple Watches) are likewise affected. To be clear, Connect Care Hyperspace is not impacted and the MAC servers are functioning normally.  

It is uncertain how long it will be before this issue is resolved. We will keep you updated about access to MyAHS Connect as more information becomes available.  

At present, patients will experience longer wait times, and possibly other challenges, when trying to connect to MAC via computer or mobile devices. This can affect scheduling, information access, communications with providers and embedded telehealth services.

BBHR: Bloat Busters #01 - Using Interval H&P Notes

Building a Better Health Record (BBHR)
Bloat Busters #1 - Using Interval H&P Notes

"Note bloat" is a digital health record affliction that decreases the signal-to-noise ratio of clinical documentation and frustrates clinical decision-makers. 

As part of our documentation quality improvement initiative, we will share practical ways for clinicians to benefit from Connect Care documentation norms that promote succinct, clear and actionable charting.

A common "bloater" is unnecessarily duplication of clinical documents. A patient may be seen by a consultation service in the emergency department, where a consult note is completed and a decision is made to admit to an inpatient facility. The consult may have anticipated admission and included all information that might otherwise be placed in an admitting history and physical (H&P). 

Given the requirement that all inpatient encounters have an admitting H&P, the admitting service may be tempted to copy the consult into a separate H&P, or to place a comment in the H&P referencing the consult. However, both the Consult Note and the H&P are shared with external systems (e.g., Alberta Netcare) and so extend unhelpful duplication beyond Connect Care.

There is a workflow to avoid this! An "Interval H&P" note can be created to point to the source document (e.g., Consult Note), avoid copy-paste and also avoid duplicate shares with external systems.

2021-09-14

All User Bulletin - Patient Portal Access Down

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Down

Access to MyHealth Records started slowing mid-day September 14, likely related to public demand for vaccination information. By mid-afternoon, access stopped. 

Access to MyAHS Connect (Connect Care patient portal) has been bound to the same MyAlberta Digital Identity sign-on used by MyHealth Records. Consequently, MyAHS Connect access is also affected.

We will update this notice when information about service restoration becomes available.

Netcare Scheduled Outage - Thursday September 16, 2021, 21:00-03:00 Friday September 17, 2021

Alberta Netcare Portal will be unavailable between September 16, 2021 21:00 and 03:00 September 17, 2021, to accommodate system upgrades. Connect Care will not be able to launch Netcare during this time. 

Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. 

If urgent access to results is anticipated during these periods, please refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

2021-09-10

On Other Channels...

Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:

2021-09-05

Connect Care Transfusion Information System Scheduled Downtimes in Early September

The WellSky transfusion management software interacts with the Connect Care clinical information system to support blood product administration workflows. Users are asked to hold blood product ordering and testing activities, if possible, during the following times when the WellSky transfusion management system will be offline:

  • Tuesday, September 7, 2021 at 23:30 until Wednesday, September 8, 2021 at 00:30 (for pre-upgrade work).
  • Wednesday, September 8, 2021 at 21:00 until Thursday, September 9, 2021 at 04:30.

Clinically essential transfusion medicine orders can still be made using established blood product downtime procedures. For any questions or clarification needed, please call the local facility laboratory.

All other components of Connect Care remain functional during the transfusion system upgrade.

2021-09-03

COVID-19 and Connect Care - Waves 4-5 Delay

An important message from Dr. Francois Belanger, Chief Medical Officer, and Sean Chilton, Vice President Health Professions and Practice and Information Technology:


Our healthcare teams and patients come first in every decision we make. Given the significantly increasing demands on acute and critical care areas, frontline staff, physicians, programs and services, and the increased health risks our patient and healthcare teams are facing due to COVID-19, we do not feel it would be prudent to launch the next wave of Connect Care in November 2021.

Our immediate priority is to support Alberta’s on-going COVID-19 response. We know that each Connect Care launch requires significant training and preparation by frontline teams, those who support behind the scenes and leadership. Delaying our Connect Care launches helps ensure our staff, physicians and leaders are able to focus on delivering care to patients who need acute and critical care at this time. 

We are currently assessing the situation in order to determine our new wave rollout plan. Firm dates for subsequent launches will be shared as we have them.

To be very clear, Connect Care is not being cancelled: Connect Care continues to be one of our highest organizational priorities. In fact, even with this delay to the upcoming launches, some Connect Care work will still continue to support the needs of the organization, the pandemic, and to prepare for the next launches. Work that can still continue because it is less impacted by COVID-19 includes:
  • Infrastructure and technology work, including WIFI upgrades, facility preparations, and device deployment and testing
  • Continued support for Waves 1, 2 and 3 to aid the stabilization of those sites and programs
  • Building and validation work for Waves 4-7
  • Building and preparing training support, leadership teams and other roles necessary for future launches. 
We are thankful for all the work done to launch our three previous waves so successfully, including the incredible support from the Edmonton and North zones, and from sites and programs across the province. We also want to recognize the preparations undertaken for our next launches by Connect Care teams, site and program teams and our leadership. 

When it is safe and prudent to move ahead with our future launches, we will be ready. In the meantime, making these changes means we can be strategic with resources and respectful of the demands on our staff and physicians, as they continue to protect the people of this province.  

2021-09-02

COVID-19 and Connect Care - Additional Dose and Moderna Changes

As of September 1, 2021, an additional (third or booster) dose of the COVID-19 vaccine is available for eligible groups:

  • immunocompromised individuals 12 years of age and older with specific conditions, 8 weeks after their second dose; 
  • residents of seniors’ supportive living facilities, 5 months after their second dose; and 
  • travelers to jurisdictions where AstraZeneca/Covishield or mixed doses are not recognized, 4 weeks after their second dose.
Also as of September 1, 2021, the Moderna (COVMODmRNA) vaccination has been approved for ages 12 years and older.

To support the expanded criteria for vaccinations, the COVID-19 vaccine inpatient order set is enhanced in Connect Care:

  • An "Additional Dose" section has been added to the order set to support those eligible for additional doses (as described above).
  • Moderna (COVMODmRNA) is now available for everyone born 2009 and earlier.

For more information:

2021-08-30

Quanum Scheduled Downtime - Wednesday September 1, 2021, 01:00-03:00

Quanum ECS (content management software), which supports Connect Care external document scanning and printing workflows, will be taking a brief downtime on Wednesday, September 1, 2021, from 01:00 to 03:00. 

Users may experience an error when scanning or viewing a document during this window; if so, please wait 10 minutes and retry. Consider printing documents needed between 01:00 and 03:00 prior to the scheduled outage.

For more information:

2021-08-22

Reminder: Connect Care 180-Day Inactive Access Account Disabling

As previously posted, the Alberta Health Services Identity & Access Management (AHS IAM) team has activated a security practice for Connect Care whereby Connect Care user accounts that have not been accessed for 180 consecutive days will be inactivated. Users with inactive accounts will not be able to log in to Connect Care. The first day access to inactive accounts may be lost is Wednesday, August 25, 2021.

  • Anyone at risk of Connect Care account inactivation (no log ins for 150 days) is sent automated email notifications from “Identity Management”, the AHS IAM system.
    • Email notifications are sent both to the user and to the user's "Authorized Approver" (manager), with repeat notices 30, 15 and 2 days prior to the inactivation date. 
    • Email notifications identify the upcoming inactivation date and actions that can be taken to maintain access.
    • Prescribers may also receive additional email notifications from Provincial Medical Affairs.
  • If the Connect Care user fails to log in despite warnings, the account is switched to inactive status on the previously identified inactivation date. 
  • Inactive accounts can be reactivated if and when users return to active clinical work in Connect Care settings. Managers will work with the affected end user to determine the best pathway to renewed Connect Care access, including any training or other remediation that may be required.  

This inactivation protocol helps ensure that Connect Care users remain available for system alerts, information about new or changed features, and important clinical notifications. The protocol applies to all AHS employees, members of the medical and midwifery teams, students, volunteers, and other persons acting on behalf of AHS (including contracted service providers).

More information:

2021-08-21

All Prescriber Bulletin - Ensure Documentation Files to Correct Record of Care

All-user-bulletins highlight stumbling blocks that all physicians need to be aware of when using the Connect Care clinical information system.

File Documentation to the Correct Record of Care

As the Connect Care clinical information system (CIS) continues to spread throughout Alberta, situations emerge where a program or facility has areas launched in Connect Care and others awaiting launch. Temporary "hybrid" contexts occur when part of a patient's experience is captured in Connect Care and other part(s) in legacy systems. 

Clinicians trained in Connect Care workflows may find themselves attracted to the convenience of in-system dictation, speech recognition or text automations when providing service in contexts where the CIS has yet to launch. Nonetheless all clinical documentation must be rendered and entered to the correct legal record of care.

The Connect Care Manual describes how to print material that needs to be added to a paper chart:

2021-08-20

On Other Channels...

Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:

2021-08-18

BBHR: Minimum Use for Maximum Utility - Adverse Reaction Documentation

Building a Better Health Record (BBHR)
Minimum Use for Maximum Utility - Allergies and Adverse Reactions

Connect Care Minimum Use Norms highlight a few essential activities that all clinicians must share in order to promote patient safety, improve charting efficiency and minimize any one clinician's information burdens.

One norm relates to validating a patient's list of allergies and adverse reactions at appropriate intervals. We've noticed room for improvement.

Prescriber supports have been improved to clarify how allergy reconciliation can occur with minimum fuss and maximum benefit. Emerging problem oriented charting tools reward minimum use compliance with easier preparation of standardized clinical documentation.

2021-08-17

Rural Cardiogram Scheduled Downtime - Example of secondary system downtimes

Most Connect Care users are familiar with planned Connect Care downtimes that are periodically scheduled to allow for system updates and technology maintenance. Primary downtime procedures for prescribers, including access to backup systems, are described in the Clinician Manual. 

Most clinical information system maintenance, including non-Epic systems integrated with Connect Care, can be scheduled during planned Connect Care downtimes. However, as Connect Care grows throughout Alberta, there may be times when focused secondary downtimes are needed.

Secondary health information systems provide Connect Care with important clinical data through information interfaces. They can be taken offline for short periods without affecting core Connect Care functionality. Examples include medical devices, such as electrocardiogram recorders, that use interface software to upload information that Connect Care incorporates into the patient chart. Such support systems may require periodic maintenance, possibly affecting just one facility or zone. To further the example, the rural interfaces for Holter monitor and electrocardiogram uploads will be down for one hour (20:00-21:00) on August 24, 2021 for scheduled maintenance.

Instructions specific to support system scheduled and unscheduled downtimes are included in Connect Care downtime resources for clinicians.

2021-08-16

Webinar: Complex Lab Results in Patient Portals

As previously posted, more lab test results were made available last February in My Personal Records (MPR), found in MyHealth Records (MHR), the single access point for Albertans’ personal health information. These lab results are viewable through the MPR application. Making more results available online provides Albertans with more access to their health information and acts as an additional safety net for patient care within the system.

Through a series of rollouts, additional results are being added to MPR through to September. To date, the following results are now viewable as soon as they are released by the lab:

  • About 95% of the most commonly ordered (by volume) lab test results were viewable as of February 1. 
  • More complex results in pathology and other areas are being included in MPR on August 23.

Providers may notice some changes in their patterns of work, and may wish to consider giving patients more information about the implications of different results at the time of ordering a test. Physicians and other providers will continue to have access to results through their usual delivery channels.

For more information about the August 23 rollout, AHS will be hosting a 1-hour information webinar on Zoom: 

  • To register
    • Wednesday, August 18, 2021, 10:00-11:00
    • Please add this link to your calendars and join the Zoom meeting.
      • Dial by your location:  1 587 328 1099
      • Meeting ID: 980 6212 9635
      • Passcode: 884504
For more information about laboratory result release via portals: