Latest Connect Care Newsletter Posted

The May 18, 2018, Connect Care Newsletter is available via the link below, covering the upcoming Adoption & Validation sessions, Patient Advisor Recruitment, and Information Technology Infrastructure developments.


Connect Care for the Rest of Us

Complements to Dr. Wes Jackson who contributed a very thoughtful and informative article to the Alberta Medical Association Doctors' Digest.

While Alberta Health Services (AHS) strives to consolidate and integrate the many health information systems under its direct control (the AHS "legal record of care") in a single clinical information system (CIS), many care venues remain outside the reach of the Connect Care record of care. As Dr. Jackson observes, deployment of an advanced, standards-based, CIS could simplify the work of providers seeking to understand their patients' AHS experience. Provider and patient portals are key.

In addition, a lot of important work prepares for helpful system-to-system and application-to-application connections between the Connect Care record and the other health information systems that will continue to be used in Alberta. Information about many of these initiatives can be found via informative links at the end of the article. A good read!


Connect Care Design Management Principles

“Configuration,” “Customization” and “Personalization” relate to the manner, degree and frequency with which a clinical information system (CIS) is modified to address the business needs of specific users or user groups. Getting the right balance is key to user satisfaction; as well as build effort, update resilience and e-safety.

CIS design management is about how sustainable CIS configuration, acceptable specialty customization, and safe personalizations are achieved. A transparent approach to design management can also build confidence in how build resources are allocated.


    Alberta Referral Directory More Accessible

    The Alberta Referral Directory (ARD) is a secure, online listing that provides access to service and consultant demographics, referral guidelines and instructions about how to facilitate efficient and effective referrals, including referral forms. The ARD centralizes referral information for Alberta Health Services (AHS) consulting physicians and AHS scheduled ambulatory services.

    To date, ARD content has been viewable only to persons with a registered user name and password. Soon this logon barrier will be removed. ARD information will be openly available via the Internet, recognizing that the contained information is already in the public domain but fragmented and sometimes difficult to access. Full information access, with editing rights, still requires a valid userid and password.

    With ARD use expanding, all physicians are encouraged to update their referral information, or have responsible clinic staff take care of this for the clinic and all providers. AHS consulting clinicians can use the guide for help accessing the ARD and updating or correcting information found there.


    Connect Care Validation & Adoption

    Validation & Adoption is one of the major activities occurring during design of the Connect Care clinical information system (CIS). Other activities include Groundwork, Direction Setting and Clinical System Design. Where Groundwork helps the Epic team learn about Alberta Health Services (AHS), Direction Setting explores how AHS does its work, Clinical System Design builds the content that helps us work better and Validation & Adoption checks that the emerging CIS will work for AHS. The relationships between design and build activities are summarized in an online presentation: How the system is built.

    The purpose of Validation & Adoption is to review, validate and adopt how Direction Setting and other decisions are expressed in the emerging CIS. With the AHS foundation build of Epic Systems 2018 software up and running in Alberta, we can see how certified AHS staff are working with stakeholders to build to our need and purpose. Demonstrations more closely match what we will use, allowing us to see and imagine how Connect Care can be further configured to support our work.


    Connect Care Scope Management Principles

    A core Connect Care ambition is to consolidate diverse health information systems into a seamlessly integrated clinical information system (CIS) that de-fragments information, relationships and health care. Working the integration mandate forces challenges as continuity and best-of-breed trade-offs are negotiated.

    A transparent, principles-based, scope management approach can help. Scope management is about how we identify important CIS clinical, functional or safety gaps, prioritize gap-mitigation strategies and select systems that fill gaps while working with the CIS. The linked presentation gives an overview of current scope management principles and processes.


    World Password Day

    Happy (and anxious?) world password day!

    Identity theft has become common place, hurting individuals in profound ways. Health care organizations also suffer. Hacks analogous to identity theft hurt the organization and all dependent professionals, patients and populations.

    The most damaging attacks succeed because individuals are fooled into releasing credentials, or are lulled into using patterned credentials stolen outside the organization, then used within the organization. A curious coincidence... on World Password Day, Twitter announces that their password store may have been exposed. How many of us style our passwords for clinical apps like we do for our social apps?


    How does Clinical System Design happen?

    Clinical System Design (CSD) is about how we plan, design and build clinical content. Check out the online presentation to learn about how we are organizing the CSD processes to serve the Connect Care Needs.


    How is Clinical Content Built?

    Clinical information system (CIS) clinical content includes documentation, decision and inquiry support tools that are built into the CIS to support best possible practice and Clinical System Design (CSD) is about how we plan, design and build clinical content. Check out the online presentation for a simple way to understand and classify content and CSD.


    Building the Connect Care Clinical Information System

    Building the Connect Care clinical information system is our 'main event' now and for months to come. Diverse activities must be coordinated for design and build to progress as needed. The names of these -- Scope-setting, Groundwork, Foundation, Direction-Setting, Clinical System Design, Configuration, Build, etc. -- may be unfamiliar to many. Check out the latest clinician update video blog for a short presentation that likens Connect Care design and build to stages of construction.