2022-10-05

eCLINICIAN Viewer Launching October 7, 2022

With the launch of Connect Care in November 2019, the eCLINICIAN clinical information system has been maintained in read-only state to ensure that legacy clinical information remained accessible while plans for full decommissioning were being developed. As of October 7, 2022, the eCLINICIAN patient record access in Connect Care (via the “Other Clinical Systems” link in Storyboard or Sidebar) will be removed and replaced by an eCLINICIAN "Viewer." This will continue to provide access to key clinical information from the legacy system.

How does this impact me? 

The ability to access legacy clinical information will continue, but the access method may change:

  • Key clinical information required for continuity of care will be available in real time via the eCLINICIAN Viewer. Connect Care prescribers will be able to access this Viewer. 
  • eCLINICIAN Letters, Notes and Communications (encounters before July 1, 2017) can be found in the Viewer, but not in the original formatting. Images that were embedded in Progress Notes will not display in the Viewer.
  • The entire eCLINICIAN database has been added to the AHS Enterprise content management system ("Solix") which can recover and generate reports from legacy data.

Requests by Connect Care prescribers for information not available in the eCLINICIAN Viewer, or for purposes outside of continuity of care, can be submitted as follows:

Countdown Checklist L5, T-minus 31: Get Ready for Billing Workflows

Continuing our list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Learn about Billing Workflows in Connect Care
A previous item introduced the “Service Codes” activity available in patient charts opened in Hyperspace, which allows prescribers to integrate Professional Billing into clinical workflows. Watch this short, animated video to understand the advantages of this workflow over traditional paper billing documentation. Documentation via the Connect Care mobile apps, Canto and Haiku, uses workflows similar to Service Codes. 

The Alberta Health Information Act permits prescribers to use personally identifiable health information for the purposes of getting paid for services. Traditionally, medical staff at AHS, Covenant Health and other publicly funded facilities would print this protected patient information from legacy electronic medical records (EMRs), and then make notes on the printout about health services charges to be submitted to Alberta Health or other payer. When using Service Code Capture and Professional Billing, patient and billing information is fully secure, and kept private throughout the workflow. For more information, please contact ServiceCodeCapture@ahs.ca; for NP-specific billing questions, contact Provincial NP Services at advancedpracticenursing@ahs.ca.

2022-10-03

Countdown Checklist L5, T-minus 33: Meet the Connect Care Concierge

Continuing our list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Meet Your Connect Care Concierge! 
A unified intake portal for Connect Care user support, the "Concierge", is at your service!

Check it out and familiarize yourself with methods for seeking help when you need it.

A unified intake process allows user needs to be captured, channeled and tracked. All users, Super Users and helpers can enter requests and suggestions. The Connect Care “Concierge” service offers a single point of capture for help, feedback and requests (help.connect-care.ca is easy to remember).

2022-09-30

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L5, T-minus 36: Get Ready for Mobility

Continuing our list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Get Ready for Mobility and Speech Recognition
Connect Care mobile apps (Haiku, Limerick and Canto) allow access to the patient chart on personal devices anywhere there is Internet access. Dragon Medical One transforms Android or Apple smartphones into transcription devices for dictation directly into the medical record. 

AHS uses the "Workspace ONE" application to distribute these clinical applications to mobile devices, while ensuring the devices work with Connect Care to protect patient information.
  • Haiku – Connect Care for iPhones or Android smartphones.
  • Limerick – Installs on Apple Watches and works with Haiku alerting functions.
  • Canto – Connect Care on iPad tablets.
  • PowerMic Mobile – Installs to iPhones or Android smartphones for speech recognition (allowing in-system dictation and voice commands to Connect Care).
Mobile apps have proven very popular with prescribers. They simplify anywhere/anytime access to lists, patient information, dictation, notes, orders and communications. Clinicians will want to set these up as soon as basic training is complete:

2022-09-28

Countdown Checklist L5, T-minus 38: Check AHS Security Profile

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Update Your AHS Security Profile
This task anticipates future calls to the AHS IT HelpDesk or Connect Care Solution Centre. Among other things, prescribers may need help with login credentials or remote access FOBs.

HelpDesk must confirm the identity of callers. This is done with a security profile, including special questions and answers, that the prescriber can set up independently, as explained in the Connect Care Manual.

All Launch 5 prescribers are asked to check and possibly update their security profile: Upon authenticating to the IAM user section, look for a "Update Security Questions" in the bottom-left column. You will set a secret word and answers to a series of security-prompt questions. Remember the answers! (Note: You must have a FOB for external access or do this from within AHS networks.)

2022-09-27

Super User Development Sessions - A chance to learn new skills

Super Users help peers by promoting readiness activities, supporting training and providing “at the elbow” help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.

A series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 5, beginning September 29, 2022. These 1-hour webinars are offered twice each (12:00 and 16:00) to help with scheduling. The sessions are also open to any interested Connect Care user who might like to pick up some new Connect Care skills.

For more information:

2022-09-26

Countdown Checklist L5, T-minus 40: Complete and Close Legacy Charts

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Complete and Close Legacy Charts
Incomplete charts at Launch 5 sites need physician attention pre-launch. Moving to a new clinical information system (CIS) is hard if pre-existing records are not tidied up.

Physicians must attend to ALL incomplete Launch 5 AHS health records by November 5, 2022. This includes outstanding dictations and signatures for inpatient and day surgery health records, not just those that are overdue. (Note: For Calgary Zone, Sunrise Clinical Manager [SCM] PRD will still be available for documentation of encounters preceding conversion to Connect Care.)

After 05:00 on November 6, 2022, records will be completed through the Connect Care CIS rather than external dictation or eScription. Any outstanding incomplete records that exist at cutover will not be transitioned into Connect Care. Any incomplete health records on inpatients discharged on/after November 6, 2022 will be completed in Connect Care. 

Physicians can contact Health Records at the Launch 5 sites Monday to Friday 07:45-16:00 to obtain a list of incomplete charts requiring attention.   

2022-09-23

Countdown Checklist L5, T-minus 43: Get Ready for Clinical Data Conversion

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Anticipate Clinical Data Conversion
Manual Clinical Data Conversion is the process of manually transcribing existing clinical patient information that is required to ensure patient safety or continuity of care into Connect Care, and/or manually reconciling information that was electronically transferred into Connect Care from legacy records. This information may include allergies/adverse reactions, active problem list, past medical history, etc. Ambulatory clinic managers and prescribers collaborate to determine if their area needs to participate in this activity. 

Manual Clinical Data Conversion occurs October 11–November 4. Departments that have decided to participate will have their regulated healthcare professionals manually enter and/or reconcile clinical patient information in Connect Care. If data conversion is not done pre-launch, departments may have regulated healthcare staff enter/reconcile the information during the patient's first appointment after launch. Three essential prescriber actions for Manual Clinical Data Conversion are
  1. Collaborate with ambulatory clinic managers to assess which data elements (if any) must be manually converted into Connect Care. 
  2. Assist with manual clinical data conversion activities as needed. 
  3. Provide quality review of converted data as needed.
For more information on Manual Clinical Data Conversion, see below. Information on Manual Clinical Orders Conversion is in an earlier Checklist post. For information on oncology conversion activities, see the earlier Checklist post.

2022-09-21

Countdown Checklist L5, T-minus 45: Get Ready for Clinical Orders Conversion

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Anticipate Clinical Orders Conversion
Manual Clinical Orders Conversion is the manual entry into Connect Care of scheduled patients’ recurrent/standing clinical orders in advance of launch. Outpatient clinics (day medicine, MOU) and some ED settings that deliver recurrent, scheduled therapies must complete this activity to ensure orders can be actioned by department staff, blood bank, and pharmacy at launch. 

Four weeks before launch, outpatient treatment departments will begin the process, entering orders from the legacy system into Connect Care for patients scheduled for treatments from launch onwards. Only patients who have been prescribed treatments from prescribers who have completed basic training will be able to have their orders active in Connect Care. This is a system requirement when selecting an ordering prescriber responsible for treatment.

For prescribers who have patients scheduled for treatment as described above, there are three essential actions for Manual Clinical Orders Conversion
  • Complete your basic training and EUPA, to ensure you have Connect Care access 4 weeks prior to launch. Even if you are not personally participating in Orders Conversion, these prerequisites are necessary for clinicians to be able to transcribe your orders. 
    • Note: Once you have completed your EUPA, you may begin receiving In Basket messages in Connect Care. This is how the departments will send orders to you for clarification and, if necessary, for signing. 
  • If participating in entering your patients' orders, connect with the department(s) where your patients are receiving treatment, arrange to access your patients’ orders, and schedule time. 
  • If participating in Orders Conversion pre-launch, or if you plan to order recurrent therapy plans, attend a prescriber-facilitated session for additional training in therapy plans
Information on Manual Clinical Data Conversion will follow in a later Checklist post. For information on oncology conversion activities, see the earlier Checklist post.

2022-09-19

Countdown Checklist L5, T-minus 47: Complete Basic Training

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Complete Basic Training
All Connect Care users must demonstrate basic proficiency (based on basic training) before gaining access to the Connect Care clinical information system (CIS) and undertaking personalization and mobility training.

The EUPA ("End User Proficiency Assessment") is used to assess basic proficiency. It becomes available in MyLearningLink (MLL) with basic training registration, and is to be completed after basic training is complete. The assessment is done online. It is not hard and is "open book" alongside a Connect Care environment (practice in PLY, check EXAM while assessment is in progress) with access to training guides. To prepare, practice in addition to basic training is recommended.

Don't procrastinate! It is better to take the EUPA, not get the needed 80%, and then re-take. Delaying only keeps one from progressing to personalization. And there is no access to the full production CIS unless both On Our Best Behaviours (OOBB; Privacy & Confidentiality Training, InfoCare) and EUPA are complete (note that it may take up to 12 hours after passing the EUPA to gain access).

After completing the EUPA, check to see if it shows under your "Completed" tab in MLL. If not, don't worry! Use the following link to affirm that you have completed, and you will be moved to pass.

2022-09-16

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L5, T-minus 50: Consider UserWeb Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • (Optional) Register for UserWeb Access
While Epic Systems software is but one part of the Connect Care clinical information system, it provides essential database, integration, and all user interface functions. 

Understanding the Epic ecosystem can make a difference to Connect Care users who wish to become a resource to their peers (e.g., Super User). A wealth of information is available through Epic's "UserWeb". 

Connect Care Manual and blog postings may reference UserWeb resources, available only to those with UserWeb login credentials. These are easy to obtain (be sure to use your AHS email when registering):

2022-09-12

Countdown Checklist L5, T-minus 54: Register for Personalization Training

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Confirm REGISTRATION for PERSONALIZATION
Successful personalization of the Connect Care clinical information system has a big impact on prescriber success at launch. It is very important to take advantage of personalization workshops pre-launch. Among other things, these introduce many tips that make Connect Care use both efficient and enjoyable.

Personalization training begins September 19. Make sure that you are already registered or take advantage of self-registration via MyLearningLink (supported on a first-come-first-scheduled basis).

Personalization objectives, pre-requisites and preparation are all described in the Connect Care Manual.

2022-09-09

Countdown Checklist L5, T-minus 57: Get Ready for Oncology Conversion

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • CCA Prescribers - Anticipate Oncology Conversion
Oncology conversion is the manual entry of oncology-related orders and information into Connect Care in preparation for launch. This includes chemotherapy treatment plans, therapy plans, cancer staging, oncology history, radiation therapy events, and bone marrow transplant episodes. Prescribers, nurses and pharmacists will be working together to convert information from the patient’s current electronic or paper chart into Connect Care. Nursing conversion begins September 5; Prescriber & Pharmacy conversion begins October 3.

There will be Conversion Walkthrough sessions between September 19 to 29 to support prescribers in preparation for oncology conversion activities. Conversion of treatment and therapy plans will be reviewed with an opportunity to ask questions. The below linked document contains the details for these sessions; clicking on the hyperlinked date for a session will open a calendar invitation, which you can then respond to and receive the meeting information.

Oncology Supported Workflow Practice (SWP) sessions for prescribers are also coming in late September to October for "hands to keyboard" practice to Cancer Care Alberta (CCA) sites, where end users can put into practice what they have learned during their in-class training. All 17 CCA sites will be offered this opportunity. See the below linked document for links to register for these SWP sessions.

2022-09-07

Countdown Checklist L5, T-minus 59: Get Ready for LTC Cutover

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Anticipate LTC Cutover
Cutover for long-term care (LTC) is a process through which key pieces of information about LTC residents are entered into Connect Care prior to launch. The primary concern for prescribers will be the management of medication and non-medication orders, and the translation of important information about patients’ clinical status from a paper record to an electronic one.

Prescribers should anticipate, and mobilize resources for, two key tasks as part of LTC cutover processes near launch:
  1. September 19–October 4: Please support the LTC teams by signing non-medication orders forms and Facility Living medication order forms (replaces standing orders) when requested. This information which will be entered by the cutover nurses and dieticians October 17–29.
  2. October 31–November 5: Validate entered orders the week before launch.
The following LTC FAQ can help prescribers prepare for LTC cutover activities:

2022-09-05

Countdown Checklist L5, T-minus 61: Get Ready for Billing

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Get Ready for Billing with Connect Care
In getting ready to launch, you have likely heard that Connect Care can do billing. While true, access to full billing management in Connect Care, i.e., Resolute Professional Billing, is limited to the cohort of physicians who have a pre-existing billing arrangement, as well as all nurse practitioners (NPs) once their site launches Connect Care. Most prescribers then will not use Resolute, but can use the "Service Code Capture" activity in Hyperspace to assemble the information needed to support a billing claim.

The table below highlights the difference between billing from within Connect Care (i.e., using Resolute) and using Service Code Capture to submit claims from outside of Connect Care, just like you do now. Contact servicecodecapture@ahs.ca with questions; for NP-specific billing questions, contact Provincial NP Services at advancedpracticenursing@ahs.ca.

Service Code Capture (SCC)
with external billing management

Connect Care Billing Management
using Resolute Professional Billing

Available to any prescriber documenting in Connect Care.

Not an option for most prescribers who use Connect Care due to Alberta Health directive. Includes all NPs.

No change to the billing software prescribers or their billers use. No change in who prescribers engage to assist with billing for their services.

The Professional Billing Office (PBO) has full-time billing specialists.

Several Alberta billing software vendors and private billing services have built functionality to support importing of SCC data into their systems.

AHS will send bills to all third-party payers and collect payments.

Payments flow directly to prescribers’ bank accounts.

Any payments billed by AHS are payable to AHS, so there is a delay in payment disbursement.

Prescribers have full control over billing decisions and effort taken to collect payments.

All self-pay patients are billed by AHS and decisions about payment collection are according to AHS Finance policy.

2022-09-02

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L5, T-minus 64: Plan Meeting Adjustments

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Adjust Meeting Schedules in your Clinical Area
A prior item encouraged advance planning for clinical service impacts at the time of Connect Care launch. Similar planning is needed to adjust clinical business and other meetings to fit with launch needs.

Many Connect Care launch-related meetings fill the weeks just before and after launch. Some of these are prescriber-focused, including daily meetings to capture emerging issues, assign resources and review remedies. There are lots of opportunities for prescribers to have input.

Given inevitable launch demands, it is recommended that all non-essential other meetings be deferred to protect the week before and at least 3 weeks after the launch date.

This is a good time to look ahead at meeting schedules for October 30-November 30 and identify sessions that could be cancelled or rescheduled.

2022-08-31

LACE Index for Readmission Risk

Plentiful evidence shows that patients with multiple comorbidities, frequent emergency room visits or other frailty indicators are more likely to present for readmission to hospital within a short time following their last discharge. Many of these readmissions are preventable, mostly through anticipation, communication and provision of post-discharge supports. 

AHS uses the "LACE readmission risk index" to stratify patients into those who are at low, moderate or high risk for early readmission. The index considers the patient's length of stay, admission type, comorbidities and frequency of emergency room visits. 

Most of the information needed to calculate a LACE Index is available to Connect Care in-system, and does not need to be entered by prescribers. An automatically calculated LACE Index has been developed for Connect Care and has been tested during summer 2022. It is now in production, continually updated for all inpatients. 

Countdown Checklist L5, T-minus 66: Plan Workload Adjustments

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Understand Prescriber Workload Adjustments for your Area
It is not a given, or often possible, that clinical service levels decrease at Connect Care launch. A number of strategies can maximize prescriber productivity, clinical service resilience and capacity for change.

Be sure to ask your clinical leaders (division, department, section, specialty, clinic, ward, NP manager, etc.) about plans to adjust prescriber availability and support in your area at launch. Discuss and confirm understandings at planning meetings.

Also anticipate your role in making things better for your team. Usually your best contribution is to take training seriously, especially personalization training, and to take the time to practice in the system after training. This decreases the likelihood that you will burden colleagues or slow clinical service around the time of launch.

See our Byte about workload planning for more information.

2022-08-30

All User Bulletin - Cognitive Assessment Tools

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Change in Embedded Cognitive Assessment Tools

Connect Care provides access to a wide range of clinical scores, scales, calculations and assessment tools. These are described in the Clinician Manual.

Alberta Health Services (AHS) takes care to ensure that permission is obtained from copyright holders for any scores, scales or tools embedded in the Connect Care clinical information system.

The copyright contract for two popular cognitive assessment tools will expire August 31, 2022: the Standardized Mini-Mental State Examination (SMMSE) and the Montreal Cognitive Assessment (MoCA). AHS has carefully reviewed evidence-based alternatives and has elected to obtain permissions for a panel of these in Connect Care. 
Prescribers can find cognitive assessment tools via the Flowsheets activity within an opened chart. They are also available in a clinician-friendly format in both a "Scores and Scales" navigator (use chart search for "score" and select "jump to Scores and Scales") and the inpatient chart sidebar (use the sidebar index to navigate to a "Scores" view). Both the navigator and the sidebar have groupings for AHS approved cognitive assessment tools. 

The sidebar tools are interactive, in that any score can be selected to update its data then closed with the refreshed data showing in the sidebar. The Sidebar also provides links to the Navigator as well as other clinically useful quantitative tools.

2022-08-29

Countdown Checklist L5, T-minus 68: Get Ready for Patient Movement

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • (Optional) Register for the Patient Movement Readiness Series
The Patient Movement Readiness Series focuses on building a baseline knowledge of how to move a patient from one location to another using Connect Care as a tool. Make sure you sign up for these sessions, as patient movement is cited as one of the most confusing concepts to grasp at launch.

The week of September 12-16, 2022 includes Patient Movement Fundamentals readiness events. These sessions outline basic functions that support safe movement of patients through a facility; related workflows are explored. Each of these one-hour sessions are described in a Patient Movement Readiness Handbook, where registration links are provided. Note all sessions will be recorded and posted a few days after on Insite.

A self-guided learning video series with videos relevant to your work area is also available via a guide, linked below.

2022-08-24

Countdown Checklist L5, T-minus 73: Report Wireless Gaps

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Report Wireless Coverage Gaps
As part of launch readiness efforts, the wireless networks in Launch 5 sites are upgraded to clinical-grade (high-density, high-performance) WiFi. Teams have walked the facilities to confirm that connectivity is universally present and up to the needs of providers and patients.

Coverage seems to be complete. Please help the wireless team by checking for AHSRESTRICT wireless networking signal and stability in all your clinical work areas. Please report any gaps or other challenges with WiFi at your site to IT Service desk (1-877-311-4300), providing details of the day, time and specific location of the problem.

2022-08-22

Countdown Checklist L5, T-minus 75: Confirm Remote Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Ensure that you have online REMOTE ACCESS
"Remote access" refers to any use of the clinical information system (CIS) outside of Alberta Health Services (AHS) networks ("intranet"). 

Will you need this? Some prescribers rarely work out-of-AHS. Some will only remote access through mobility (Haiku, Canto), which is good enough for results review, communicating, ordering, billing and simple documentation. 

Many prescribers need full Hyperspace externally. A security FOB is required, as explained in the Connect Care Manual. For physicians, existing Netcare FOBs are automatically set up for Connect Care and require no new action; those needing remote Hyperspace who do not currently have a FOB should apply now (note - the process is normally initiated by Zone Medical Affairs).
For nurse practitioners (NPs), remote access needs to be requested via Provincial NP Services. NPs can submit their request by following the instructions at the following link:
Physicians in Launch 5 are authorized for remote access by Zone Medical Affairs, who should be contacted for support (Calgary Zone: CAL.MedAffairsConnectCare@ahs.ca; Central Zone: CZMAprivileging@ahs.ca; North Zone: NZ.Privileging@ahs.ca; Cancer Care Alberta: cmio.cca@ahs.ca). For NPs needing remote access support, contact Provincial NP Services (advancedpracticenursing@ahs.ca).

2022-08-19

Countdown Checklist L5, T-minus 78: Choose Personal Device(s)

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Pick Personal Device(s) for Connect Care Use
Many of us will prefer doing some clinical information system (CIS) tasks on mobile or personal computing devices. These are set up to our liking, move with us, and work well in Connect Care facilities. 

This is a good time to check whether what we have is what we'll want. Indeed, it may be time to consider purchasing a new mobile device for clinical use. 

The following information can help decide what to procure or prepare:

2022-08-17

Countdown Checklist L5, T-minus 80: Confirm AHS Network Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Ensure that you have online ACCESS
This one's easy.

Make sure that you have a working Alberta Health Services (AHS) "Healthy" network username and password. These credentials are used to log in to AHS computers, email, Connect Care and many other systems. Your profile needs to be turned on for Connect Care access. Make sure that your username and password work at:
If you try logging in from outside an AHS facility, you will need to additionally have a security FOB. More about that in the next task. Check out the Access section in the Connect Care Manual. Contact AHS IT Service Desk (1-877-311-4300) if your username and password do not work with myapps.ahs.ca.

2022-08-15

Countdown Checklist L5, T-minus 82: Complete InfoCare (On Our Best Behaviours) Training

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Complete InfoCare Privacy Awareness Training
This one applies to everyone. Every prescriber must complete an online self-directed eLearning module entitled "InfoCare - On Our Best Behaviours" (OOBB). This solidifies understanding about responsible behaviours when working with personal health information. 

All prescribers must complete the module. Completion is demonstrated in a final section where commitment to privacy protection is affirmed with a series of statements. Access to Connect Care is not possible without OOBB affirmation. AHS physician privileges are also contingent. 

Log in to MyLearningLink.ahs.ca (MLL) with your AHS username and password. Search the available courses using "InfoCare". Anticipate spending about 20 minutes.

Get in touch with ConnectCare.PhysicianTraining@ahs.ca if you have difficulty getting credit for course completion. Macintosh users: save time by checking our MLL Manual section and tip sheet first. These resources also explain how to use an attestation tool if MLL does not credit course completion.