2024-06-19

CMIO Optimization Support for Connect Care Users

With 11,275 professionals having completed Chief Medical Information Office (CMIO) training for Connect Care, the CMIO has developed a four-fold optimization training strategy to foster continuous learning for those in previous launches (Waves/Launches 1-8). 

All Connect Care users who fall under the scope of CMIO Training can access a variety of optimization support. The CMIO offers classes on a variety of topics that can be booked here

In Self-Directed learning and SmartUser training, users can drive their own learning through the available resources and modules, while in Reinforcement (personalization) and Direct Support, MILs and Medical Leaders help champion this learning for their users.

For more information, see the Optimization Training page in the Connect Care Manual.

2024-06-18

Update on Results Release in MyAHS Connect

Starting June 18, 2024, five additional test results and their results-related documents will become immediately available to patients in MyAHS Connect (MAC), the online patient tool for Connect Care, without a 5-day hold. 

  • The five test results that will be available without a 5-day hold are:
    • Stress Test
    • Holter Monitor
    • Electrocardiogram (ECG)
    • Electroencephalogram (EEG)
    • Electromyography (EMG)
  • Making these results available in MAC aligns with the release of these same results through MyHealth Records in My Personal Records, the provincial personal health record tool.
  • Currently, patients who have access to MAC can see these test results 5 days after their ordering provider receives them. After June 18, the results and related documents will be available to patients at the same time as the ordering provider, as with other results in MAC.

In addition to the immediate release of the five tests and their related documents, historical results-related documents for tests that were already viewable in MAC will also be added on June 18. This includes results-related documents for lab, diagnostic imaging and cardiology tests that date back to the start of Connect Care.

  • The historical results-related documents will not appear in the patient's test results, but will be visible in the "Document Center" of MAC. Patients will not receive an alert that these historical results-related documents are available; the documents will simply appear in the tool to view at their convenience.

As with previous results releases, providers may consider giving patients more information about the implications of different results at the time of ordering a test.

Physicians and other providers will continue to have access to results through their usual delivery channels, as well as through Alberta Netcare.

More information on the release of results is available via a 1-pager.

2024-06-14

CMIO Prescriber Drop-in Now Closed

As we approach the end of the sixth week of Connect Care at the Launch 8 sites, the CMIO Virtual Drop-in Centre has now closed. Though the launch support period may have ended at your site, that is not the end of Connect Care support available for prescribers. 

It is expected that new users will continue to have questions as they encounter situations perhaps not covered in basic training, or when returning to a workflow they need a refresher on, or when there is an opportunity to dive into some of the more advanced tricks and tools available to get the most out of the Connect Care clinical information system (CIS) and make your user experience smoother. There are a number of post-launch supports in place for these reasons. 

  • If you are experiencing a problem that has possible immediate patient care impact, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care). The Service Desk is able to provide high-level workflow and training support; urgent issues will be escalated to an on-call CMIO training team member.
  • For all other issues, take a look at this FAQ to discover the best post-launch resource to use for help.
Don't struggle - ask for help. A solution is likely just a call or click away.

2024-06-07

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-06-05

Connect Quality – Tools to Help Physicians Meet CPSA Requirements

As announced in our most recent Between the Charts newsletter, our Connect Quality initiative is officially launched! 

Connect Quality organizes resources, training, reporting tools, and the documentation required to meet College of Physicians and Surgeons of Alberta (CPSA) Physician Practice Improvement Program (PPIP) requirements, in one spot. When you work through a Connect Quality project, you will improve the quality of care for your patients, improve your own proficiency in using Connect Care, and meet your CPSA requirements, all at once! 

  • The first project that is available focuses on improving In Basket turnaround time, and uses Signal for data requirements.
    • If you have previously taken an In Basket CMIO Optimization class, you can use this to meet your CPSA requirements - just ask us how!
  • Projects on Problem List maintenance and Adverse Reaction maintenance will be added shortly, with other topics added in the future. 

See connectquality.ca for more details, and to sign up! The website can also be found in the Connect Care Manual - in the table of contents under Training >> Connect Quality, or search "Connect Quality". Once you sign up for a project, an information package with all the resources you need will be sent to you, including details on how to use Signal for the project.

If you have any questions on Connect Quality, including help with the sign up process, accessing your Signal data, or applying a previously completed CMIO Optimization class to meet your CPSA requirements, please contact cmio.optimization@ahs.ca.

2024-05-31

CMIO Prescriber Virtual Drop-In Centre - Updated Hours

As of next week, hours for the Virtual Drop-in Centre (virtualhelp.connect-care.ca) will slightly decrease. It remains open Monday–Friday until June 14. Below are the hours for the Drop-in's final two weeks:  

  • June 3–7: 08:00–16:00
  • June 10–14: 08:00–16:00

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

2024-05-29

Between the Charts: CMIO Newsletter for Prescribers - Issue 7 Now Available

Our monthly newsletter for prescribers, called "Between the Charts", summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Connect Quality initiative (now launched!)
  • Virtual Drop-In for Launch 8 and wildfire response
  • Interim routing solution for mixed-context providers
  • Tap-badge access for consulting prescribers to EDs
  • Inpatient pathology and Continuing Care results routing changes
  • Add-on labs with Transfusion Medicine samples
  • Optimization Training classes in June
  • "My Next Steps" patient resource to help prepare for discharge
  • Workflow updates for all launches
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

2024-05-24

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Optimization Training - Classes in May and June

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for May and June 2024. Edit (May 24): As some sessions have now passed and additional dates have been added, the information below has been updated.

  • In Basket Management
    • New: May 29, at 09:00
    • May 30, at 08:00
    • New: June 4, at 12:30
    • June 6, at 12:30
    • June 7, at 09:00
    • June 12, at 16:00
    • New: June 14, at 08:00
  • Orders Optimization
    • May 28, at 11:00
    • May 31, at 14:00
    • June 3, at 09:00
    • June 6, at 15:00
    • June 11, at 12:30
    • June 12, at 14:00
  • Notes and Documentation SmartTools
    • May 27, at 12:00 
    • June 11, at 12:00
    • June 21, at 12:00
    • June 25, at 12:00
  • Therapy Plans
    • June 11, at 12:30
    • September 17, at 12:00

Prescribers can register for these Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

2024-05-16

CMIO Prescriber Virtual Drop-In Centre Available for Wildfire Response

The CMIO Virtual Drop-in Centre is now available for all Connect Care prescribers across the province who need support with any workflows related to patient movement due to wildfires. 

The Drop-in provides virtual help via an ongoing Zoom call, and can be accessed by going to virtualhelp.connect-care.ca using a computer or smartphone, or via the below QR code using a smartphone camera for audio-only help. From a computer, you can show your desktop if required, and, if your computer does not have a microphone, there is an option to have the Zoom session call your smartphone.

Below are the Virtual Drop-in hours for the next couple weeks:

  • May 16–17: 07:00–20:00
  • May 18–24: 08:00–20:00 (includes stat May 20)
  • May 25–26: 09:00–17:00
  • May 27–31: 08:00–18:00

2024-05-14

Upcoming Webinar: Optimizing Dragon Medical One in Epic Hyperdrive

Are you already a user of Connect Care's in-system dictation solution, Dragon Medical One (DMO), or a Launch 8 prescriber wondering whether DMO could work for you?

A free 45-minute webinar is being hosted by the DMO vendor (Microsoft Nuance) on Tuesday, May 21, 12:00 ET/09:00 PT.

During this webinar, JM Vore, DO, FAAFP, MSHI, Chief Medical Information Officer and Family Physician at Solution Health, and Andrea Janowski, Adoption Specialist at Microsoft Nuance, will cover the following topics:

  • Dragon Medical One no cost resources
  • Increasing accuracy & saving time
  • Adoption, efficiency, and use of commands
  • Demonstration and keyboard shortcuts in Epic Hyperdrive
  • Step by step commands to optimize workflow
  • PowerMic and PowerMic Mobile button configurations

To sign up, click the below link (you must have an Epic UserWeb account to access):

2024-05-10

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-05-09

Just-in-Time Learning!

Our new Connect Care Launch 8 prescribers are on the steeper part of their learning curve. Help is available!

A powerful way to reinforce basic training, while busy with clinical work, is to consider one or two high-impact tips per day. To that end, we regularly post "Tippies" on the Connect Care Tips channel (tips.connect-care.ca), which contain some simple but impactful suggestions as well as some more advanced tips. 

The easiest way to follow these postings is to subscribe to the Tips blog channel. Also consider subscribing to both the FAQ (questions.connect-care.ca) and the Support (support.connect-care.ca) channels. We answer common questions on the former and provide important news about fixes and enhancements on the latter. Launch-specific issues are also flagged during the launch support period on the Support channel in "Hot Topics" posts.

2024-05-08

Interim Fax Routing - Changing Connect Care Provider Communication Method to Fax

An interim routing solution is now available that may be beneficial for mixed-context providers who have limited, intermittent work in a Connect Care context and do not want all their results and documentation sent to Connect Care In Basket. Mixed-context providers can request their default communication method for results and documentation be changed from Connect Care In Basket to fax, either for all information currently sent to their Connect Care In Basket that can be faxed, or for diagnostic cardiology results only. 

  • This setting change will not reduce duplication of results. By enabling fax redirect, the duplicate Connect Care In Basket result would be sent by fax instead.
  • This setting change is only interim due to system-wide results routing optimizations expected to go into effect in 2024/5.
  • This fax routing solution is not ideal for everyone. It has some downstream impacts such as potential increased workload for administrative staff in community/private clinics. It is recommended that providers consider the information outlined in the comprehensive FAQ prior to requesting the change. 
  • If it turns out that the setting change is not a good fit, providers can request that the change be reversed.

For more details, including how to request this change, see the below resources. The FAQ includes example figures that illustrate how this change might look.

Improving Issue Reports and Help Desk Interactions

Problem reports (help.connect-care.ca "tickets") have been well within expectations so far with Connect Care Launch 8. Of course, more tickets are expected as clinical volumes ramp up. The good news is that tickets are resolved quickly, with critical tickets resolved within minutes to hours.

Helpdesk tickets route most efficiently when the user provides clear information at the right level of detail. See our tips for impactful issue reports:

2024-05-04

Launch 8: We are GO!

As of 05:00 today, Connect Care welcomes 229 sites from across the province into the family; with this launch, most Continuing Care sites and Population and Public Health programs are now on Connect Care, as well as some Carewest and Covenant Health sites! The first few days will be intense, but with lots of help at hand we are confident that progress will be fast. 

Prescribers, please make use of the Virtual Drop-in Centre and other launch supports (launchhelp.connect-care.ca). Watch this channel for any updates, as well as the Support channel for information on "hot topic" common issues that have been flagged for Launch 8 prescribers. A Launch 8 Updates section in the Connect Care Manual also flags the largest system updates and workflow changes to be aware of (for prescribers in all launches).

2024-05-03

Countdown Checklist L8: Drop In

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Drop In
This ends our countdown checklist, with conversion of old to new charts well underway. We hope all goes well Saturday at 05:00 when the new charts become the official record of care!

Of course that's only the start. We'll have a working system but we'll need to grow it, and grow with it, to fulfill its potential.
Informatics specialists, Super Users and physician informatics leads are eager to help. Reach out.

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Countdown Checklist L8, T-minus 0: Share and Learn

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Share and Learn
We are down to the final few hours. Any preparations that could be, have been. Now we must turn to one another in a spirit of collaboration.

Super Users are widely distributed. Look for yellow and orange lanyards (prescriber supports; pink caps in the OR). Don't struggle. Ask for help.
  • Late breaking tips and gap-fillers will be added to the Connect Care Manual. System/workflow updates and training addendums to be aware of around launch are also flagged on the Launch 8 Updates page of the Manual.
  • The Connect Care Prescriber Updates will focus on pointers to new material, key developments, tips, tricks and FAQs. Use the buttons at the top, especially Tips, FAQ and Support.
  • Ask a Super User or call the IT Service Desk with urgent needs: 1-877-311-4300.
  • Request non-urgent (not addressed by peers and Super Users) needs, ideas and suggestions at help.connect-care.ca.
  • Use the Virtual Drop-in Centre (virtualhelp.connect-care.ca).
Super Users use social media to rapidly share learnings so they can be widely applied... ask them for help. They can also way-find when they are unable to provide immediate help themselves.

2024-05-02

Important Updates for All Connect Care Prescribers (Launches 1-8)

To prepare for most Continuing Care sites and Population and Public Health programs joining the Connect Care family in Launch 8, there have been a number of system updates and new or changed workflows that affect both new and previously launched Connect Care prescribers. 

A new section in the Connect Care Manual flags the largest updates and changes to be aware of: Launch 8 Updates. It includes the following topics, each affecting prescribers from all Connect Care launches:

  • Interfacility Transfer (IFT) workflow changes
  • Results routing changes for inpatient pathology and Continuing Care
  • Referral and immunization workflow changes related to Population and Public Health programs going live
  • Continuing Care/Long-term Care workflow changes

Any additional changes needing attention during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as the Connect Care Support Blog channel, our regular channel for posting system updates. Check back often, and consider subscribing to the Support Blog to receive new blog posts directly to your email.

Countdown Checklist L8, T-minus 1: You've Got This!

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • You've Got This -- And We've Got Your Back
Physicians, nurse practitioners and other prescribers have dedicated time and energy to preparing for Connect Care Launch 8. You've got this! 
  • There are approximately 280 CMIO end users across the North, Edmonton, Central, Calgary, and South Zones who are part of Launch 8: physicians, nurse practitioners, clinical assistants, physician assistants, dentists, residents, medical learners, and nurse practitioner students.
  • 26 CMIO Super Users are deployed across the province, for CMIO end user support totalling over 1,062 hours of scheduled availability (this is expected to increase in the coming week). 
  • 1,272 hours of virtual drop-in support are scheduled for prescribers during the pre- and post-launch period.
Watch for Connect Care posters in Launch 8 sites, prescriber updates, and the launch support pages in the Manual.

2024-05-01

Countdown Checklist L8, T-minus 2: Catch Up Dictations

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Dictate any pre-launch admission or transfer notes
Launch 8 inpatient facilities are supported for dictation of admission histories, transfer notes, consultation reports and discharge summaries. This is done through the provincial eScription service, with products appearing in the Netcare electronic health record. These dictations will also be available to refer to in Connect Care when it launches.

Succinct initial progress notes become possible in Connect Care if they can refer to an existing digital admission or transfer record and simply note any changes since. The same applies for Consults performed in the coming week for patients expected to still be in-hospital post-launch.
  • Take advantage of eScription to facilitate easier Connect Care cutover this weekend!

2024-04-30

Countdown Checklist L8, T-minus 3: Buddy Up, Team Up

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Buddy-Up and Team-Up
Every clinical group will have members who like, and others who dislike, information management. This is a good time to recognize this reality and identify buddies for providers who may struggle.

There are valuable human resources embedded in Launch 8 sites and others flowing in from Zone sites already on Connect Care. Pre-socialize your Super Users, Medical Informatics Leads, Area Trainers and other specialty, ward or clinic informaticians. Create and share a launch contact list that fits your local group needs. Prescriber launch supports (launchhelp.connect-care.ca) link to a Super User schedule - good contacts to start with.

This is also a good time to consider how clinical information system adoption work can be divided and shared. Some personalization tasks, for example, can dramatically improve the user experience but take time to set up. Many can be initiated by a team member who understands the preferences of colleagues then shared for adoption by a larger group. Examples of allocatable personalization tasks are listed in the Connect Care Manual.

Consider devoting group, division, or other business meetings to identifying, and sharing, remaining team readiness tasks.

2024-04-29

Countdown Checklist L8, T-minus 4: Unburden as Possible

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Unburden where and when Possible
Many clinical services have limited abilities to control patient numbers or clinical workloads. However, each Launch 8 zone is implementing strategies to ease launch pressures in ways that befit their units and capabilities. In addition, clinicians can help by:
  • Identifying and flagging complex continuing patients who may need more cutover attention during the pre-launch week (see previous posts on pre-launch cutover tasks here and here). 
  • Printing patient lists the evening before launch to ease populating provider care team lists on launch day.
  • Protecting time before launch to confirm access to the Connect Care production environment for re-familiarization with training activities and high-value personalizations.
See our Byte about workload planning for more information.

2024-04-28

Countdown Checklist L8, T-minus 5: Find Help at the Virtual Drop-In Centre

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Take advantage of the Prescriber Virtual Drop-in Centre
The Virtual Drop-in Centre provides Launch 8 prescribers with support virtually, and is good for troubleshooting issues related to: mobility, personal devices, dictation, personalization and workflows; login, role and access problems; and more complex issues.

The Virtual Drop-in Centre is already open! More information on the Virtual Drop-in Centre – including how to access and a full schedule of hours during the launch support period –  can be found in the Connect Care Manual (launchhelp.connect-care.ca).

2024-04-27

Countdown Checklist L8, T-minus 6: Follow the Tippies

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Follow Connect Care Tippies
With most Launch 8 prescribers having full Connect Care production access, this is prime time for setting up starter personalizations that can streamline Connect Care workflows at launch. This is also a great time to collect simple best practices that colleagues have found most useful. These "Tippy" peer-to-peer tips can be considered within a moment, with many able to speed things up for most users.

Tippies are published on our "Tips" channel (button above or tips.connect-care.ca) and are re-released approximately twice a week in the peri-launch period. Please consider subscribing to the Tips channel.

The entire Tippies collection can be viewed via tippies.connect-care.ca or tippy.connect-care.ca (worth bookmarking).

2024-04-26

Between the Charts: CMIO Newsletter for Prescribers - Issue 6 Now Available

We previously posted about our new monthly newsletter for prescribers, called "Between the Charts". This newsletter summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages.

Our next issue is now out, available at the below link! This issue includes information on:

  • Interfacility Transfer (IFT) workflow changes
  • Dangers of copy-paste
  • Suppressing/filtering medication warnings
  • Home Care referrals
  • Embedding/linking to images in documentation
  • An upcoming project on consult order optimization
  • Optimization Training classes in May
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Countdown Checklist L8, T-minus 7: Support Cutover Activities

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Support Cutover Activities
Key for attending physicians, nurse practitioners and trainees anticipating Launch 8 inpatient and/or outpatient launch is work to make sure that essential information is ready for loading or linking into the Connect Care clinical information system before launch... and that legacy systems are tidied up so that they can be retired. Related preparations include: 
  • General inpatient: Make sure that all dictations are complete and signed; use dictation (eScription) for all admissions, transfers and consults between now and launch, if possible, so that transition notes at launch can refer to recent documentation in Netcare. 
  • Outpatient: Make sure that all clinic documentation is complete, signed and routed, while also taking care to close any charts still open in legacy systems.
  • Long-term care (LTC): Review orders entered into Connect Care for LTC residents to ensure accuracy of medication and non-medication orders. 
    • Complex patients: Consider pre-launch problem list documentation to support easy transition note generation at launch. Please be aware that clinical teams may still be entering information up until May 3 at 23:30.
  • Post-acute: Please ensure all forms are reviewed and signed by May 1. All new patients admitted from May 1 to May 3 will need cutover forms signed. 
Reminder: All team members should be logged out of the legacy and Connect Care systems by May 3 at 23:30, and remain out of the system until May 4 at 05:00.
Key resources:

2024-04-25

Countdown Checklist L8, T-minus 8: Complete Login Lab

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Complete CMIO Login Lab
It is essential that all Launch 8 prescribers confirm access to the AHS Network (insite.ahs.ca), to the Unified Access Portal (myapps.ahs.ca) and to Production (PRD) Connect Care.

In addition, all prescribers are required to complete a "CMIO Login Lab" found within Connect Care Hyperspace. This checks that the right tools are assigned to the user in the right way. 

Step-by-step instructions are provided in a tip: