Connect Care Benefits - Prescriber Perspective

Prescribers were polled about how Connect Care affects the care they provide. The following slideshow summarizes key points...


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CMIO Optimization Support for Connect Care Users

With 8,779 professionals having completed Chief Medical Information Office (CMIO) training for Connect Care, the CMIO has developed a four-tier optimization training strategy to foster continuous learning for those in previous launches (Waves 1-3 and Launches 4-5). 

All Connect Care users who fall under the scope of CMIO training will be able to access optimization support via their local leadership. Users can combine facets of optimization from any tier, in any order, to best address their unique needs. 

In Tiers 1 and 3, users can drive their own learning through the available resources and modules; in Tiers 2 and 4, Medical Informatics Leads, Super Users, and Zone Clinical Department Heads will help champion this learning for their colleagues and staff.

For more information, see the Optimization Training page in the Connect Care Manual.


Results Management for Emergency Departments

A number of prescribers spend at least some time contributing to emergency department (ED) services, where department-specific test result routing considerations may apply. These are summarized in a section of the Connect Care Manual, with links to practical details in process and tip documents. Key to note is that ED prescribers participating in an ED Results Pool should ensure they are signed into the pool while on shift in the ED so they can monitor the messages and manage the results in the pool.


CMIO Prescriber Drop-in Now Closed

As we approach the end of the fourth week of Connect Care at the Launch 5 sites, the CMIO Virtual Drop-in Centre has now closed, and many Super Users have been pulled back. Though the launch support period may have ended at your site, that is not the end of Connect Care support available for prescribers. 

It is expected that new users will continue to have questions as they encounter situations perhaps not covered in basic training, or when returning to a workflow they need a refresher on, or when there is an opportunity to dive into some of the more advanced tricks and tools available to get the most out of the Connect Care clinical information system (CIS) and make your user experience smoother. There are a number of post-launch supports in place for these reasons. 

  • If you are experiencing a problem that has possible immediate patient care impact, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care). The Service Desk is able to provide high-level workflow and training support; urgent issues will be escalated to an on-call CMIO training team member.
  • For all other issues, take a look at this FAQ to discover the best post-launch resource to use for help.
Don't struggle - ask for help. A solution is likely just a call or click away.

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Dragon Medical One - Launch 5 Personalization Sessions

Personalization sessions for Connect Care's in-system dictation software, Dragon Medical One (DMO), are coming up for Connect Care Launch 5 prescribers. Those in previous launches (Waves/Launches 1-4) are also welcome to attend.

The personalization sessions are scheduled for the following dates/times:

  • Tuesday, December 6, 2022: 10:00-11:30
  • Monday, December 12, 2022: 18:00-19:30
  • Thursday, December 15, 2022: 14:00-15:30

Registration is through MyLearningLink (MLL) (course name: Dragon Medical One (DMO) - Dictation Optimization Sessions), and sessions are via Zoom.


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Calgary Zone Bulletin - Ambulatory Results Management Update

User bulletins highlight stumbling blocks that all affected prescribers need to be aware of when using the Connect Care clinical information system.

Ambulatory Results Management Update

Starting November 16, 2022, some results from outside of the Calgary Zone will be suppressed from In Basket to reduce duplicate reports related to Calgary Zone patients. This is an interim state and will revert at some future date.

  • A hard copy (paper or fax) of results may be sent. Prescribers must regularly monitor Connect Care In Basket AND hard copy reports, and follow-up on results as needed.
  • All results are available in Netcare and the Connect Care patient chart.
  • To improve the reliability of result delivery to In Basket and reduce hard copy reports, be sure to use Connect Care requisitions when arranging for patients' laboratory testing.

For more information, see the memo.


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Tickets, Tickets, Tickets!

Connect Care Launch 5 has gone well, credit to the clinicians, leaders, trainers, Super Users and many others who have worked so hard to prepare.

Launch success is less about absence of problems and more about rapid attention to problems. In this, Launch 5 is doing extraordinarily well. Most issues are resolved quickly. Many stimulate improvements that benefit entire Connect Care community.

What's left are a few tricky problems. These are context-dependent. When a specific print fails, for example, the fault can be device-specific or, sometimes, an intersect of device, department, function and location.

Cleaning up tricky problems is a group effort. Our technical specialists need users to:

  • Not ignore problems, even those that seem minor. Report by one means or another (if too busy to submit a helpdesk ticket, jot down the particulars in a secure message or In Basket note to a Super User).
    • Reported problems get "ticketed", which means that they are tracked and resolved as fast as possible. 
  • When reporting printer problems, always include any relevant order number.
For more information:


Just-in-Time Learning!

Our new Connect Care Launch 5 prescribers are on the steeper part of their learning curve. Help is available!

A powerful way to reinforce basic training, while busy with clinical work, is to consider one or two high-impact tips per day. To that end, we regularly post "Tippies" on the Connect Care Tips channel (tips.connect-care.ca), which contain some simple but impactful suggestions as well as some more advanced tips. 

The easiest way to follow these postings is to subscribe to the Tips blog channel. Also consider subscribing to both the FAQ (questions.connect-care.ca) and the Support (support.connect-care.ca) channels. We answer common questions on the former and provide important news about fixes and enhancements on the latter. 


Improving Issue Reports and Help Desk Interactions

Problem reports (help.connect-care.ca "tickets") have been well within expectations so far with Connect Care Launch 5. Of course, more tickets are expected as clinical volumes ramp up with more outpatient activity. The good news is that tickets are resolved quickly, with critical tickets resolved within minutes to hours.

Helpdesk tickets route most efficiently when the user provides clear information at the right level of detail. See our tips for impactful issue reports:

No More Tweets

Although these Connect Care blog postings have been linked to Twitter notifications for a number of years, few of our target viewers use those feeds for following Bytes and related CMIO blogging channels.

The time seems right to leave the Twitter platform. Accordingly, all repostings are stopped and the associated Twitter accounts have been deleted.

Connect Care Communication Norms

Communication happens when one person or group relays information to another person or group, whereas documentation happens when information is managed to serve as a record.

Connect Care supports a wide range of communication tools, including voice, facsimile, commenting and secure messaging. Clinicians may wonder which tool to use for different communication needs, and how to use each to advantage.

Communication Norms are about what Connect Care users expect of one another for effective, efficient, safe and respectful information sharing within and between groups. Healthcare teams are encouraged to develop their own "communication compacts", clarifying how they will use different tools for different purposes. 

For example:
  • Chart "Sticky Note to Most Responsible Provider" can function like a "Doctor's To-Do clipboard" listing things to take care of on rounds. 
  • Secure messaging can be used for non-urgent reminders, such as the place and time of an upcoming team conference, that can be attended to within the next half-day (or so).
Urgent clinical communications should always be person-to-person, not relying on tools like sticky notes, secure messaging or In Basket.


Prescriber Ordering Norms - Are Verbal Orders Allowed?

Computerized Provider Order Entry (CPOE) refers to the process of a medical prescriber entering orders electronically via a digital health record. 

CPOE involves much more than simply transcribing an order. The ordering process activates decision supports, patient safety protections and other aids to quality improvement. With a little practice, the CPOE process can also be much faster than written or verbal equivalents, as favourites, panels, personalizations and other automations come into play. In addition, Connect Care mobile apps make order entry immediately accessible from certain mobile devices, any time, anywhere.  

It is a Minimum Use expectation for all prescribers that all tests, interventions and medications that can be ordered in Connect Care are ordered in Connect Care. Compliance is tracked in prescriber performance metrics. 

Very few exceptions to CPOE are acceptable, as summarized in Connect Care Ordering Norms.

If there are interdisciplinary teams that are having concerns, questions or challenges regarding CPOE, it is recommended that each team work through the CPOE work package. A memo also contains relevant information for Nurse Clinicians/leaders.


Launch 5: We are GO!

All Connect Care systems activated on time at 05:00! 

Today, Connect Care welcomes 135 sites from across the province into the family, including Cancer Care Alberta and Alberta Kidney Care South. The first few days will be intense, but with lots of help at hand we are confident that progress will be fast. 

Prescribers, please make use of the drop-in centres and other launch supports (launchhelp.connect-care.ca). Watch this channel for any updates, as well as the Support channel for information on "hot topic" common issues that have been flagged for Launch 5 prescribers.


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BBHR: Interactive Patient Lists

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to comply with minimum use norms.

Interactive Patient Lists

The Connect Care clinical information system (CIS) includes powerful tools for accessing, personalizing, building and sharing patient lists.

Those working on inpatient ward, consult or service teams can benefit from the creation of one or more personalized lists. Unfortunately, it can be daunting to know which columns (often with many similarly named options to choose from) to line up for a specific clinical need. 

A clinician-led working group has established standards for Patient List design and has used those to produce a growing set of high-performing, validated and clinician-recommended list columns (easy to recognize as descriptors start with "[AHS]"). In addition, a set of 6 patient list templates can help users initiate personal lists with preferred columns.

To start or adapt a "My List" personal list:

  • Use the "Edit List" menu (top left of Patient Lists activity) to pick the "Properties" submenu.
  • Look for a "Copy" button at the bottom left of the "Available Columns" section in the list editor. Click this.
  • Note the list templates with names that start with "++AHS IP MD..." (near the top of the pick-list) and select a template fitting the clinical workflow (e.g., ward rounds, ward consults, emergency consults).
  • Either use the patient list configuration as is, or add/remove columns to personalize. Columns that have descriptors starting with "[AHS]" are preferred.

A number of enhancements respond to user requests:

  • Content - Columns display succinct information that is formatted to comply with AHS standards.
  • Hover - Hovering over columns within patient rows triggers pop-up displays of relevant information.
  • Double-click - Activating a column within a patient row will either open a relevant editing tool within the list or will open the patient chart to a relevant activity.
  • Sorting - This is optimized for clinical use case.
  • Report - Again defaulted to best fit the clinical use case.
A number of Patient Lists resources have been updated:


BBHR: RAPID Rounds Report Consolidates Transition Planning Information

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

RAPID Rounds Report

When a patient (row) is selected in a Rapid Rounds patient list, a "report" displays either below or to the side of the list (user preference). The default report for Rapid Rounds is a transition planning report. The same report can be viewed as a pop-up by double-clicking within the Room/Bed or Length of Stay (LOS) columns in the patient list. And the report is always available from inpatient chart sidebars.

The new report functions like a planning dashboard. It gathers in one place all information that might be needed when preparing for discharge or transfer. More importantly, the report is interactive. The displayed information can be selected (click or tap) to view deeper layers of related information. And the data (e.g., pre-admission community supports) can be edited in-place, allowing work to be done in patient lists without having to open individual charts.


BBHR: RAPID Rounds Patient List Supports Multidisciplinary Discharge Planning

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

RAPID Rounds Patient List

"RAPID" (Review, Assess, Plan for Imminent Discharge) Rounds is a CoACT Collaborative Care activity that fosters communication within and between care team members, including patients and families. It facilitates timely coordination of care and decreases overall lengths of stay.

Connect Care provides a number of informational supports for Rapid Rounds, including:

  • Rapid Rounds Patient List - For use during multidisciplinary discharge planning rounds, this allows quick information access and documentation while reviewing a panel of inpatients.
  • Rapid Rounds Report - Provides a compressed summary of discharge planning information together with interactive tools for updating key data and multidisciplinary discharge readiness "traffic lights".
  • Transition Planning Sidebar - For use when a chart is opened to an inpatient encounter, replicating much of the information found in the Rapid Rounds report while speeding access to information best updated during day-to-day care.
Connect Care's patient lists serve as a gateway to inpatient workflows. A uniquely interactive list has been developed to support RAPID Rounds. This exposes information needed for discharge planning while allowing much of it to be updated without leaving the patient list.


BBHR: Introducing the Connect Care Transition Planning Package

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

Connect Care Transition Planning Package

Preparing for discharge begins at admission. Some admissions are straightforward, with dates and dispositions unfolding as expected. Others are complex and require coordinated multidisciplinary planning to facilitate safe transitions. 

Connect Care provides a new set of integrated supports that can help clinicians with complex discharges, while improving communication with healthcare providers for all discharges. These tools comprise a "transitions planning package" that includes:

  • Improved Admission and Discharge Navigators
  • Expected Discharge Date (EDD Management) tools
  • Daily Checklists
  • Rapid Rounds Lists and Reports
  • Transition Planning Sidebars
  • Transition Planning Documentation blocks
  • LACE Readmission Index calculations and recommendations
  • Provincial Standardized Discharge and Transfer Summaries
  • Communications to Electronic Health Record (Netcare) and Electronic Medical Records (eDelivery)

The next series of BBHR postings will focus on transition planning tools, highlighting how they work with tips, guides and demonstrations. 

Ordering Therapy Plans - Launch 5 Prescriber-Led Support Sessions

Edit: New session added.

Physicians and other prescribers who order recurrent, ongoing therapies (IVIG, blood, antimicrobials, etc.) known as Therapy Plans (pre-defined collection of related/standing orders that can apply to multiple/recurrent encounters over time) are invited to attend orientation sessions. The sessions explain the process of ordering Therapy Plans and will assist you when converting legacy orders and paper-based orders prior to Launch 5. There will be demonstrations of Therapy Plan workflows and an opportunity to address questions. 

The following sessions provide background information and context, focusing on workflows with demonstrations. Although important for Launch 5 prescribers who anticipate Therapy Plan use, all Connect Care prescribers are welcome, as many may benefit from a refresher.

Clicking on the hyperlinked date for a session will open a calendar invite for that session, which you can then respond to and receive the meeting information.

For more information, please see the below resources:

Prescriber Drop-In Centres Now Open - Virtual and On-Site

The Connect Care Launch 5 prescriber drop-in centres are now open! 

These centres are good for troubleshooting issues related to mobility, personal devices, dictation, personalization and workflows, as well as login, role and access problems. 

More information on the drop-in centres and their hours can be found at launchhelp.connect-care.ca. This link can also be accessed from the banner found at the top of each page of the Connect Care Manual.

A summary of "hot topics" or key issues being identified and addressed through the drop-in centres and other launch supports will be posted on our Support channel, with daily summaries starting launch day.


Ambulatory Tips, Tricks, and Traps - Launch 5 Prescriber Support Sessions

The ambulatory component of basic Connect Care training for prescribers who also provide acute care is necessarily streamlined. However, some prescribers with a significant ambulatory workload may feel like they have not had sufficient exposure to the ambulatory tools and workflows in Connect Care via basic training to be comfortable navigating the Connect Care clinical information system during a busy clinic come launch. To help these users, the CMIO will be hosting additional ambulatory support sessions. 

These 1-hour sessions are an opportunity to see ambulatory workflows in action, to hear advice from providers who have been using Connect Care in busy outpatient practices, and to ask questions – all in anticipation of your first day in clinic on Connect Care.

To register for a session, click on the hyperlinked date for the session that works for you (the sessions are all the same). It will download and open a calendar invite for that session, which you can then respond to and receive the meeting information.


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Countdown Checklist L5, T-minus 22: Confirm PRD Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Check your PRD (Production) Access
All prescribers who have completed their On Our Best Behaviours (InfoCare) training and Connect Care Proficiency Assessment (EUPA) should be able to log in to the full production version of Connect Care (PRD) by now.

Please do the following from within an AHS network (AHSRESTRICT) or from outside with the aid of an RSA security token:
  1. Go to myapps.ahs.ca and log in with your AHS username and password. Can't get in? See "Access Problems" in the Connect Care Manual.
  2. Once logged in to myapps.ahs.ca, ensure that the PRD (production) Connect Care icon is available. If not, see "CIS Access" in the Manual.

  3. Open PRD and log in with your AHS username and password. Can't get in? Contact AHS IT Service Desk or ConnectCare.SupportTeam.Security@ahs.ca
We are trying to identify Launch 5 users who somehow got missed in access provisioning. Do not expect access if OOBB (InfoCare) or EUPA is not complete.


eCLINICIAN Viewer Launching October 7, 2022

With the launch of Connect Care in November 2019, the eCLINICIAN clinical information system has been maintained in read-only state to ensure that legacy clinical information remained accessible while plans for full decommissioning were being developed. As of October 7, 2022, the eCLINICIAN patient record access in Connect Care (via the “Other Clinical Systems” link in Storyboard or Sidebar) will be removed and replaced by an eCLINICIAN "Viewer." This will continue to provide access to key clinical information from the legacy system.

How does this impact me? 

The ability to access legacy clinical information will continue, but the access method may change:

  • Key clinical information required for continuity of care will be available in real time via the eCLINICIAN Viewer. Connect Care prescribers will be able to access this Viewer. 
  • eCLINICIAN Letters, Notes and Communications (encounters before July 1, 2017) can be found in the Viewer, but not in the original formatting. Images that were embedded in Progress Notes will not display in the Viewer.
  • The entire eCLINICIAN database has been added to the AHS Enterprise content management system ("Solix") which can recover and generate reports from legacy data.

Requests by Connect Care prescribers for information not available in the eCLINICIAN Viewer, or for purposes outside of continuity of care, can be submitted as follows:


LACE Index for Readmission Risk

Plentiful evidence shows that patients with multiple comorbidities, frequent emergency room visits or other frailty indicators are more likely to present for readmission to hospital within a short time following their last discharge. Many of these readmissions are preventable, mostly through anticipation, communication and provision of post-discharge supports. 

AHS uses the "LACE readmission risk index" to stratify patients into those who are at low, moderate or high risk for early readmission. The index considers the patient's length of stay, admission type, comorbidities and frequency of emergency room visits. 

Most of the information needed to calculate a LACE Index is available to Connect Care in-system, and does not need to be entered by prescribers. An automatically calculated LACE Index has been developed for Connect Care and has been tested during summer 2022. It is now in production, continually updated for all inpatients. 


All User Bulletin - Cognitive Assessment Tools

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Change in Embedded Cognitive Assessment Tools

Connect Care provides access to a wide range of clinical scores, scales, calculations and assessment tools. These are described in the Clinician Manual.

Alberta Health Services (AHS) takes care to ensure that permission is obtained from copyright holders for any scores, scales or tools embedded in the Connect Care clinical information system.

The copyright contract for two popular cognitive assessment tools will expire August 31, 2022: the Standardized Mini-Mental State Examination (SMMSE) and the Montreal Cognitive Assessment (MoCA). AHS has carefully reviewed evidence-based alternatives and has elected to obtain permissions for a panel of these in Connect Care. 
Prescribers can find cognitive assessment tools via the Flowsheets activity within an opened chart. They are also available in a clinician-friendly format in both a "Scores and Scales" navigator (use chart search for "score" and select "jump to Scores and Scales") and the inpatient chart sidebar (use the sidebar index to navigate to a "Scores" view). Both the navigator and the sidebar have groupings for AHS approved cognitive assessment tools. 

The sidebar tools are interactive, in that any score can be selected to update its data then closed with the refreshed data showing in the sidebar. The Sidebar also provides links to the Navigator as well as other clinically useful quantitative tools.


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Unique Workflows During Interim States

Connect Care is a fully integrated clinical information system. Nonetheless, it may depend upon other health information systems for core data while implementation progresses, launch-by-launch, across Alberta. 

Interim states occur when Connect Care interoperates with an external health information system (e.g., laboratory services, pharmacy services) that will be replaced by Connect Care functionality later. The (temporary) dependency may require workflows different from where Connect Care is fully deployed.

Considerations for prescribers are now linked in the Connect Care Clinician Manual:


Connect Care Summative Documents - Mindful Signing

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Mindful Signing of Summative Documents

Connect Care automatically shares key summative documents with the Alberta Netcare Portal electronic health record and with eDelivery-compatible electronic medical records (EMRs).

Automated sharing is triggered when an eligible note is signed (co-signed in the case of trainee-authored notes). If the same note is later edited and re-signed, a new copy is distributed to external systems. This can create a lot of work for providers using external EMRs. It is especially disruptive for community practices to sort through multiple copies of shared documents to determine which is definitive and what has changed. 

Summative document contributors should “pend” or “share” their work, saving "signing" for the most responsible prescriber after all reviews are complete. A document should be signed just once; and so shared just once.


Connect Care to Netcare: Summative Document Sharing Update

Summative documents are high-value clinical notes that organize observations and offer goal-directed assessments and plans. Included are admission history and physicals, discharge summaries, consultation reports (inpatient and outpatient), operative reports, transfer summaries and emergency provider notes. 

Connect Care inpatient summative documents are automatically copied to the Netcare electronic health record, as well as compatible external electronic medical records via eDelivery. Outpatient communications are also copied to external systems if the author selects a Netcare-destined document template. 

Progress documents (which depend upon the rest of the chart for context) are not automatically shared with external systems.

A few best practices can help reduce incoming document management burdens for receiving providers:


Problem Power - A Renewed Tips Series

Problem List management can seem daunting to new (and established!) clinicians. With a little effort, however, problem management can dramatically improve the Connect Care user experience, while significantly reducing personal and shared information burdens.

Consistent problem list management is among Connect Care's minimum use norms. It is also a prerequisite for problem-oriented charting, in turn necessary for efficient and effective clinical documentation.  

In tandem with Launch 4, the "Problem Power" Connect Care tips series will post daily, emphasizing little things that can make problem list management easier while having a big impact on health record quality.


All User Bulletin: ED Provider Note Not Auto-copied to Author EMRs

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

ED Provider Notes No Longer Automatically Copied to External EMR of Authoring Providers

Connect Care prescribers may provide services where Connect Care is the record of care, and additionally provide follow-up services where a community electronic medical record (EMR) is the record of care. Physicians working in emergency departments, for example, may find themselves subject to "mixed-context" workflows. When these prescribers author summative documentation in Connect Care, copies are sent to their external EMR if it supports this type of eDelivery

Emergency Department Provider Notes are an exception. These are no longer copied to compatible external EMRs of authoring prescribers. Mixed-context prescribers who use these reports as part of externally managed (non-Connect Care) billing workflows can adopt other strategies for tracking billable ED events, as described in the following bulletin:


All User Bulletin - Update: Ultrasound Reports for Referring Providers

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Ultrasound Reports for Referring Providers via Astraia

[This post originally appeared in June, with subsequent updates indicated with strikeout and dark red font below.]

Astraia, a third-party specialized perinatal documentation system that is used in conjunction with Connect Care to provide comprehensive Maternal Fetal Medicine (MFM) assessment and consultation, provides highly specialized, in-depth MFM ultrasound reporting. Astraia generates detailed ultrasound reports for referring healthcare providers; these reports are available in Connect Care in text-only and full PDF versions:

  • Text-only: The text portion of the ultrasound report contains the consulting MFM physician’s summary, recommendations but does NOT contain the specific ultrasound measurements, anatomical assessments and graphs which includes fetal and maternal assessments. Currently the text-only report does not provide all fetal measurements and assessments. Critical results will be communicated to referring providers via a telephone call and facsimile of the full report. The text-only portion is displayed in Connect Care, and is also faxed to the referring healthcare provider. 
  • Full report: The complete report that includes specific ultrasound measurements, anatomical assessments and graphs is available as a PDF. Referring providers can find the PDF in the Chart Review activity:
    • Click the "Imaging" section. Select the target ultrasound, scroll down below the text to the section entitled "Order-Level Documents", and click on the hyperlink. 
    • Tip: To move the "Order-Level Documents" section to the top of your viewing screen, use the wrench tools on the top-right corner of the report window and drag this section to the top of the list.
    • Note: The complete report PDF can also be found in Netcare (click the diagnostic imaging section and find the target ultrasound report by date).

As of June 7, 2022, all text-only reports issued by Connect Care will contain the following statement to direct healthcare providers to the full PDF report:

This is the text portion (Consultation) of the Maternal Fetal Medicine ultrasound report. At the present time, Connect Care, Millennium, SCM and Impax are unable to accept the graphics portion of the report. For the entire report including graphs, please view this ultrasound report through the Alberta Netcare Portal (for access go to http://www.albertanetcare.ca/) or view through Connect Care by clicking on the Order-Level Documents PDF link found in the section below the imaging text result.”