2022-11-18

CMIO Prescriber Virtual Drop-in Centre - Updated Hours

With the second full week of Connect Care at the Launch 5 sites coming to a close, launch support via the Virtual Drop-in Centre (virtualhelp.connect-care.ca) will be scaled back to daytime hours. Note the Virtual Drop-in will be open for an additional 2 hours on weekday mornings to support Cancer Care Alberta sites. 

  • November 19-December 2, 2022: 
    • For all prescribers, daily support 10:00-18:00 
    • For oncology prescribers, Monday-Friday 08:00-18:00, Saturday-Sunday 10:00-18:00
If you require support outside these hours, please call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care) or visit help.connect-care.ca.

For further information about in-person and Virtual Drop-in Centre schedules, visit launchhelp.connect-care.ca. Also listed there are reminders about getting after-hours CMIO help for prescribers via Super Users and the CMIO leader on call.