Prescriber Ordering Norms - Are Verbal Orders Allowed?

Computerized Provider Order Entry (CPOE) refers to the process of a medical prescriber entering orders electronically via a digital health record. 

CPOE involves much more than simply transcribing an order. The ordering process activates decision supports, patient safety protections and other aids to quality improvement. With a little practice, the CPOE process can also be much faster than written or verbal equivalents, as favourites, panels, personalizations and other automations come into play. In addition, Connect Care mobile apps make order entry immediately accessible from certain mobile devices, any time, anywhere.  

It is a Minimum Use expectation for all prescribers that all tests, interventions and medications that can be ordered in Connect Care are ordered in Connect Care. Compliance is tracked in prescriber performance metrics. 

Very few exceptions to CPOE are acceptable, as summarized in Connect Care Ordering Norms. A brief slide deck summarizes guidelines for telephone and verbal orders that comply with AHS and Covenant Health policies and procedures; it applies to operational (e.g., nursing and allied health professionals) and prescribing (e.g., physicians, nurse practitioners) users of Connect Care, and provides practical examples and norms based on time of day. A work package also provides further details for interdisciplinary teams that may have additional concerns, questions or challenges regarding CPOE.