2026-10-04

Connect Care Transparent Lockdown - October 7, 2026 11:00-04:30 October 8, 2026

Connect Care anticipates a scheduled downtime in the early hours of October 8, 2026 to prepare for the upcoming Alberta time zone change (post with details to come this week). Connect Care uses a "transparent lockdown" process during upgrades to help prepare the system and reduce the update workload, resulting in a shortened downtime window. The transparent lockdown period for the upcoming downtime is from Wednesday, October 7, 2026 at 11:00 to Thursday, October 8, 2026 at 04:30.  

The lockdown does not affect system performance, existing workflows, or the activities of most users (thus "transparent"). Prescribers will have access to their personalized orders, tools and templates during the lockdown; however, there will be no ability to create new personalizations during the lockdown period. For more details:
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2026-10-02

Reminder: iECG Upgrade and Downtime for Edmonton Zone Cardiologists - October 6, 2026

The Intellispace ECG (iECG) application is a third-party system used by Connect Care cardiologists in the Edmonton Zone for ECG review, interpretation workflow, and ECG reconciliation. On Tuesday, October 6, 2026, the iECG application will be upgraded, with enhancements to both the interface and functionality. 

To ensure a smooth transition, refresher education is recommended for all current iECG users prior to the upgrade. An Independent Learning Module for prescribers is now available on MyLearningLink - search for "CMIO Cardiology PHILIPS Intellispace ECG (iECG) Prescribers - Edmonton Zone". The estimated completion time for this module is 15 minutes. 

Please note that there will be a downtime for the iECG application during the upgrade process, on October 6 from 05:00 to 09:30. During this downtime:

  • Connect Care will be available, but any ECG orders entered in Connect Care will not transfer to iECG.
  • Netcare can be used to view historical ECGs.
  • Follow the Cardiology Downtime Resources as needed. 

During the upgrade/downtime, prescribers can submit support tickets or contact the IT Service Desk and Solution Centre for assistance, including after-hours support: 1-877-311-4300 (press 1 for Connect Care).

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. Please note the next digest will be published October 23.

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2026-10-01

All User Bulletin - Medication Hold Period Reduced

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Medication Hold Period Temporarily Reduced to 7 Days

Medication holds can typically be scheduled up to 30 days in advance. To prepare for the upcoming time zone change, from October 1, 2026 to November 1, 2026 the maximum medication hold period will be temporarily reduced to 7 days. Following the time zone change on November 1, it will return to the 30-day hold maximum.

If you require assistance regarding this change, please contact the IT Service Desk and Provincial Solution Centre (1-877-311-4300).

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2026-09-29

Between the Charts: CMIO Newsletter for Prescribers - Issue 31 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips, and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • New Coronary Cath Diagram Tool now available
  • Enhancements to discharge planning tools
  • Delay for prescriber launch of Connect Care Updates app
  • Reminder: New Tracked Prescription Program (TPP) Alberta pad prescribing exemptions
  • Coming soon:
    • Postpartum Hemorrhage Order Set changes (October 1)
    • iECG upgrade for Edmonton Zone Cardiologists (October 6) - action recommended
    • Connect Care scheduled downtime (October 8)
    • Updates to Facilitated Access to Specialized Treatment (FAST) outgoing referrals (October 16)
    • Give Life Alberta iReferral launch (date TBD)
  • Documenting adverse reactions
  • Medical Readiness for Discharge (MRD) vs. Alternate Level of Care (ALC)
  • "Discharge by 11 a.m." initiative and conditional discharge
  • October Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-09-24

New Coronary Cath Diagram Tool Now Available

Due to the recent issues affecting CARAT PDF reports, the Epic Coronary Cath Diagram Tool was introduced as an alternative workflow for documenting and sharing coronary angiogram diagrams. As of September 24, 2026, the CARAT application has been fully restored and is once again available for use. 

The Epic Coronary Cath Diagram Tool will remain available, and cardiologists may continue to use it if they prefer. The tool can be accessed in Study Review under the "Coronary Cath" tab. A Quick Start Guide is available to support users who wish to use the Epic Coronary Cath Diagram Tool.
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2026-09-18

Delay for Launch of Connect Care Updates App

We previously communicated that the current Connect Care Updates (CC Updates) newsletter would soon be changing from a newsletter format to an online application that would allow users to directly sign up and receive only the updates relevant to them. Please note that the rollout date for the new tool will be delayed for prescribers until later this autumn, due to some additional work needed to address issues discovered in the testing phase. The app will go live next week as scheduled for clinical operations users. 

Please also note that prescribers already on the CC Updates distribution list will continue to receive automatically generated emails from “Connect Care Updates” for a few weeks that summarize all updates entered into the new tool for the clinical operations users. Prescribers can disregard these emails until the new launch date. 

We will communicate details on when the tool will be available to prescribers for sign up, via this blog and our Between the Charts newsletter.

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-09-14

New and Revised Transfusion Medicine Resources Now Available

New and revised Transfusion Medicine resources are now available on www.ahs.ca/labtransfusion. These resources provide information to support safe and appropriate transfusion practice in alignment with the AHS Transfusion of Blood Components and Blood Products Policy.

A list of the new/revised resources can be found in the Lab Bulletin linked below. Please review the most current version of the applicable Blood Component or Product Information/Monograph before transfusion and review the new resources for changes that impact your zones.

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2026-09-04

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-28

Between the Charts: CMIO Newsletter for Prescribers - Issue 30 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips, and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Coming soon:
    • New Tracked Prescription Program (TPP) Alberta paper prescription pad exemptions (September 2)
    • Format enhancements for Connect Care prescriptions (September 1)
    • Delisting of guaiac based fecal occult blood testing (gFOBT) in Alberta (September 8)
    • Upcoming Connect Care–wide scheduled downtime (September 10)
    • Connect Care Updates newsletter switching to online tool (September 21)
  • Reminder: Change from Second Sign to Cosign for Surgical and GI MOAs
  • Day surgery patients and correct patient class
  • Patient self-referral for preventative health testing
  • Mycoplasma/Ureaplasma nucleic acid testing
  • Prescription order entry - electronic vs. scanning
  • Using Dragon Medical One to move through smart fields in notes
  • September Optimization (a.k.a. Thrive) classes
  • Epic's Pediatric Quick Wins SmartUser class
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-08-21

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-18

Coming Soon: New TPP Alberta Pad Prescribing Exemptions

As of September 2, 2026, there will be new Tracked Prescription Program (TPP) Alberta prescription pad exemptions when prescribing TPP-monitored Type 1 medications at applicable facility and clinic types.

  • Inpatient discharges from all acute care facilities using Connect Care:
    • Prescribers working on-site are exempt from using physical TPP pads to prescribe TPP-monitored Type 1 medications and can use Connect Care to securely eFax prescriptions directly to community pharmacies.
    • Exemptions only apply to inpatient discharges using Connect Care.
    • Exemptions only apply when prescribers are discharging patients from acute care facilities using Connect Care.
    • Exemptions do not include emergency departments, ambulatory clinics, urgent care sites, or day surgery units using Connect Care.
  • Recovery Alberta’s Opioid Dependency Program (ODP) clinics:
    • Prescribers working virtually or on-site at Recovery Alberta’s ODP clinics are exempt from using physical TPP pads to prescribe methadone and slow-release oral morphine only and can use Connect Care to securely eFax prescriptions directly to pharmacies.
    • Exemptions only apply when prescribers are providing care to patients at Recovery Alberta’s ODP sites, either virtually or on-site, while using Connect Care.
    • Exemptions do not apply to prescriptions for other TPP-monitored Type 1 medications or compounded medications.

TPP prescription pad exemptions eliminate duplicate prescription entry and reduce discrepancies between TPP pads and prescriber software systems. By reducing transcription errors and administrative tasks, these exemptions allow healthcare providers to devote more time to patient care and support safer prescribing practices.  

Please note that:

  • All prescribers are required to register with TPP Alberta to prescribe TPP-monitored, Type 1 medications. Register with TPP Alberta here.
  • All prescribers are required to order their own TPP pad and have it available to use in the event that Connect Care is not available. Order your TPP pad here.
Any questions can be sent to the TPP Alberta team at TPP.Info@cpsa.ab.ca.

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2026-08-17

Coming Soon: Surgical and GI MOA Role and Workflow Changes

Effective August 25, 2026, there will be Connect Care role/workflow changes for GI and/or Surgical Medical Office Assistants (MOAs): 

  1. Change from Second Sign to Cosign: GI and Surgical MOAs will use the “Per protocol: cosign required” ordering mode for procedural ordering when using a personalized order set, instead of Second Sign.
  2. Case Cancellation: Surgical MOAs will be able to cancel unscheduled surgical case requests at the direction of their surgeon or ACATs/PCATs Surgery Care Alberta Lead.
For more details on how the Second Sign to Cosign change impacts prescriber workflows, see the following resources:

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2026-08-07

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-08-06

Patient Choice and Self-Referral for Preventative Health Testing

Starting July 31, 2026, Albertans can start booking preventative health tests at participating private diagnostic clinics without a doctor referral. Albertans pay for this test up front. With this, prescribers may see a new ordering/authorizing provider when viewing imaging results. 

Imaging tests (such as ultrasound, X-ray, CT, and MRI) that do not have a prescriber referral or order will be reported/displayed with a “Self-Referral, Imaging” ordering/authorizing provider. Self-referred mammography screening performed by the Alberta Screen Test Program will also be displayed with “Self-Referral, Imaging” as the ordering/authorizing provider. Sample screenshots from Connect Care Hyperspace, My Chart, and the Image Link (Xero Viewer) are available here. The PDF report for the exam will also display the ‘Self-Referral, Imaging’ ordering/authorizing provider.

The performing imaging service provider is responsible for any necessary follow-up care for this preventative health testing and must ensure handover is done in accordance with standards of practice.

Additional Information

For more information, visit: Alberta.ca - Preventative Health Testing (prescriber-specific information is available under “Resources”). Any questions about reimbursement or the patient choice and self-referral initiative should be directed to PPHS.PHTreimb@gov.ab.ca.
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2026-07-30

Between the Charts: CMIO Newsletter for Prescribers - Issue 29 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Changes to the Associate Chief Medical Officer (ACMIO) program
  • Indigenous Health Documentation Sprint
  • Telehealth software update - RealPresence Desktop app replaced with Pexip web app
  • AVS BYOD printing routing change in select EDs
  • Dexcom G7 CGM data integration with Connect Care
  • New Transfusion Appointment Request order available for PRN blood transfusions
  • Initiative to clean up SmartLink Library
  • Upcoming transparent lockdown impacting new personalizations (August 10-13)
  • Coming soon: GI and/or Surgical MOA role/workflow changes - second sign, case cancellation (August 25)
  • August Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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Indigenous Health Documentation Sprint - Highlights of 2-Month Evaluation

In a coordinated effort between Indigenous Health subject matter experts and the Digital Health team, a Documentation Sprint for the Indigenous Health space took place between September 2025 and April 2026. As part of this initiative, several key changes were implemented: 

  • The Indigenous Health flowsheet was updated to better represent the work being done by Indigenous Health staff.
  • New SmartText was developed that pulls data from the Indigenous Health flowsheet.
  • A new Indigenous Health Navigator was developed to streamline workflow and improve usability.
  • Use of Indigenous Health Provider Teams was implemented.

A 2-month post-implementation evaluation looked at several measures related to these changes and highlighted early indicators of the positive impact these changes have already made:

  • Comprehensive documentation and increased tool usage - Usage of the Indigenous Health flowsheet more than doubled, and there was clear uptake of the new SmartText tool.
  • Reduced documentation time - The average active time spent documenting in the flowsheet decreased by approximately 30%.
  • Reduced cancelled consults - There was a 26% decrease in the number of cancelled consults.
  • Improved timeliness in documentation - There was a significant reduction in documentation latency, i.e., the time between the patient encounter and documentation.
  • Improved efficiency in consult completion - There was nearly a 70% reduction in time between consult and completion of encounter.

All together, these early indicators demonstrate that giving providers access to culturally inclusive documentation tools makes it easier to document care, reduces the time they spend doing so, lets them finish consults faster, and targets the right care to the right patient. Next steps in this initiative will include continued monitoring, gathering user feedback, and further refinement of the tools and workflow.

Congratulations to all who were involved in this excellent work!

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2026-07-24

On Other Channels...

 Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-07-15

Seeking PHA-Aligned Associate Chief Medical Information Officers

The Associate Chief Medical Information Officer (ACMIO) program within the Chief Medical Information Office (CMIO) team at Health Shared Services (HSS) was originally structured to fit the zone-based model from when Alberta Health Services (AHS) was the Alberta provincial health authority, with each of the five ACMIO positions tied to a specific zone-oriented appointment. With the refocusing of Alberta's health system, including the creation of the new Provincial Health Agencies (PHAs) and transition away from zonal decision-making, the ACMIO program is being restructured to better align.

  • The previous five zonal ACMIO positions, which currently represent only acute care due to the change in scope of AHS, are being revised to two ACMIO positions, both reporting to the Acute Care Alberta PHA: 
    • ACMIO, Acute Care - Medical Specialties
    • ACMIO, Acute Care - Procedural Specialties
  • Three new ACMIO positions are being introduced, each to represent a particular PHA: 
    • ACMIO, Assisted Living Alberta
    • ACMIO, Primary Care Alberta
    • ACMIO, Recovery Alberta
Each ACMIO will report jointly to the Chief Medical Information Officer at HSS and the Chief Medical Officer of the relevant PHA, and will work in partnership with clinical, operational, and IT leaders to advance the integration of clinical informatics across the continuum of care. As trusted advisors and catalysts for change, the ACMIOs will champion the strategic adoption and optimization of Digital Health initiatives, fostering a culture of collaboration and innovation to support high-quality, patient-centered, and evidence-informed care. The ACMIOs also play critical roles in aligning clinical informatics initiatives with the broader organizational goals and the needs of their respective PHA.

We are incredibly grateful for the leadership, expertise, and contributions our current ACMIOs have made. However, given the significant changes in portfolio scope and responsibilities, we are unable to directly transition the five existing ACMIOs into these new roles. Competition for these positions is now open. The postings will remain open until suitable candidates are found. 
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2026-07-10

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-06-30

Dexcom G7 CGM Data Integration with Connect Care

Effective June 30, 2026, Dexcom G7 continuous glucose monitoring (CGM) Ambulatory Glucose Profile (AGP) data can be integrated into Connect Care. Dexcom G7 CGM systems provide real-time glucose readings, trends, and alerts for patients managing diabetes, and regularly reviewing these insights are critical for informed clinical decision-making and proactive care. This milestone marks a significant step forward in leveraging digital health tools to enhance provider efficiency and improve patient outcomes.

How to Initiate Data Sharing

Patients will need both an active MyChart account and a Dexcom account to facilitate data integration. Diabetes care team members will ask for verbal consent from the patient to share their Dexcom CGM data to Connect Care. Once verbal consent is obtained, prescribers or diabetes care team members will place a "MyChart Dexcom" order in Connect Care to request sharing of Dexcom CGM data from patients. This order will trigger a secure message to the patient via MyChart, prompting the patient to acknowledge and confirm consent to share their Dexcom CGM data with their care team.

What You Will See 

Once the patient provides consent through their Dexcom account, standardized Ambulatory Glucose Profile (AGP) metrics will be recorded directly in a dedicated flowsheet in their chart, including: CGM Report Range (date), CGM Use (%), GMI (%), Average Glucose (mmol/L), Coefficient of Variation (%), Time in Range (%), Time Very High (%), Time High (%), Time Low (%), and Time Very Low (%). This data can be accessed in the Diabetes Synopsis activity or within the Diabetes Management Navigator under "CGM Trend", or directly within the "Remote Monitoring Data Collection" flowsheet. 

This streamlined access to AGP data supports more personalized and timely diabetes management without the need to access third-party websites to review data, or manual data transcription into Connect Care. 

More Information 

For step-by-step instructions, workflows, and best practices, please refer to the updated Endocrine and Diabetes Management Quick Start Guide (pages 33–37). For further assistance or additional training, please contact the CMIO Prescriber Experience Team at help.cmio@hssab.ca.

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2026-06-26

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-06-19

Coming Soon for Mixed-Context Providers: ECG Written Reports via eDelivery

Effective June 23, 2026, when eDelivery is a provider’s preferred delivery method, ECG written reports (textual interpretation only) can be sent to the EMR of the ordering/authorizing provider and any copy-to providers. This change may impact providers who work in multiple locations, including those working exclusively in the community or in both community settings and Connect Care sites (“mixed-context providers”).

Key things to note about this change:

  • No waveform tracings will be included in the reports sent to EMRs. 
  • Reports including waveform tracings will continue to be faxed according to current practice, and will remain available in Alberta Netcare. 
  • Mixed-context providers can request either their Connect Care location or their community location (via eDelivery and/or fax/mail) as their primary address. See the tip sheet for more information.

For questions about results delivery, please contact the IT Service Desk and Provincial Solution Centre at 1-877-311-4300.


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2026-06-15

Between the Charts: CMIO Newsletter for Prescribers - Issue 28 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Coming soon: 
    • Conditional Discharge Workflow (June 16)
    • Optimized workflows for unidentified patients (demographic updates/chart merges and Medical Certificate of Death) (June 16)
    • ECG written reports via eDelivery (June 23)
  • DI appointment patient-facing preparation information now on MyHealth.Alberta.ca
  • In Basket update - changes to default display
  • Update to Therapeutic Drug Monitoring (TDM) orders
  • Update for personalized ambulatory Notes speed buttons
  • Fixative warning in Specimen Navigator for non-pathology specimen
  • June Optimization (a.k.a. Thrive) classes
  • Reminders:
    • Upcoming auto-expired Results message type removal from In Basket
    • MyChart activations can now be done without a Connect Care workflow
    • Recent BPMH optimizations
    • Medical Certificate of Death workflow now digital
  • Update made to Bridging Medications Supply tip sheet
  • How to edit dictations with voice commands in Dragon Medical One
  • Clinical Informatics Builder Team announcements
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-06-12

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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Optimized Workflow for Unidentified (UNK) Patient Demographic Updates

As part of the Connect Care initiative to improve patient identity accuracy and safety, an optimized workflow is being implemented to support real-time demographic updates and chart merges for unidentified (UNK, unknown) patients during active admissions (referred to as the "Optimized Anonymous Patient Workflow"). This process enables Health Information Management (HIM) to correct demographics and merge duplicate charts while care is ongoing, reducing risk and preserving chart integrity. 

Following a successful pilot at select trauma sites, this workflow will be implemented across the remaining provincial sites on June 16, 2026. Note that, following implementation, HIM teams will complete demographic updates and merges Monday to Friday, 08:00–15:30, excluding statutory holidays.

What This Means for Prescribers

  • In Basket message post-merge: 
    After a demographic update or chart merge, the Most Responsible Provider (MRP) will receive an In Basket notification prompting a review of the patient chart. This review is essential to ensure:
    • No clinical information is misplaced or misfiled
    • Orders, results, and documentation remain accurate
    • Any workflow impacts are identified and resolved quickly
  • Chart advisories:
    Connect Care advisories will indicate when a demographic update or merge has occurred, helping keep clinicians informed during the patient encounter.
  • Note: A separate enhancement has also been made to the workflow for completing a Medical Certificate of Death for patients who were unidentified at the time of admission. See the separate blog post for details.

Reporting Concerns

  • Technical issues:
    Contact the Provincial Solution Centre at 1-877-311-4300 and reference “Patient Merge and Demographics Update Problems.”
  • Patient safety concerns:
    Submit through the Reporting & Learning System (RLS). Include the ServiceNow ticket number (if applicable) and select "Yes" for “Did digital health technology contribute to this event?”

Additional Resources

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Conditional Discharge Workflow

Following improvements made to discharge planning tools earlier this spring, as of June 16, 2026, a workflow for ordering conditional discharge will be available for most* Connect Care facilities. 

Once a patient is medically ready for discharge, a conditional discharge can be indicated with a prescriber order (linked to a discharge order) that specifies conditions that must be met for the discharge to proceed, such as completing physiotherapy milestones. Such conditions should be clear, simple, and narrowly defined; if such precision is not possible, then a conditional discharge order should be deferred until clarity emerges. Conditional discharge orders allow for earlier discharge without the need for the most responsible provider to be present.

Conditional discharge orders can be entered via Discharge to Home, Out-of-Province, and Inter-facility transfer navigators. See the QuickStart for an overview and the tip sheet for further details.

*At this time, the conditional discharge order workflow is not supported when the destination healthcare facility uses external pharmacy services supported with “ePrescribe fax” functions (sites listed here). Until further development makes ePrescribe fax conditional discharge orders possible, users are advised to prepare for such transfers, when needed, by entering a simple discharge order that is future-dated.
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2026-05-29

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last 2 weeks. For more info on the blogs, click here. 

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2026-05-15

Reminder: Medical Certificates of Death are Digital where Connect Care is the Record of Care

As previously posted, a digital workflow for completing a Medical Certificate of Death (MCoD) in Connect Care must be used by the most responsible physician or nurse practitioner whenever Connect Care is the record of care at the time of a patient's death. 

Deceased information is automatically sent from Connect Care to Vital Statistics, with no need for paper certificates. Nothing needs to be printed for Funeral Homes or Vital Statistics. 

Nursing units continue sending printed death information with a body on dispatch from the ward. Any associated printing is not a prescriber responsibility. The relevant report is available via the Media tab of the Chart Review activity in a patient chart.

  • Note: From May 21, 2026, the 1-page death information report will be more clearly labelled (with embedded instructions) to further emphasize that it is not a death certificate.

Paper forms are being retired; stocks will not be replaced in facilities that use Connect Care as the record of care. 

Some clinicians have wondered about specific workflows. Instructions are embedded in the Connect Care certification tools, and are available in the Connect Care Manual.

  • Downtime: If a death occurs during a Connect Care downtime, responsible prescribers are advised to complete a digital death certificate after the downtime finishes. 
  • Unidentified patient: If a death occurs before a patient is identified ("unknown patient"), responsible prescribers are advised to wait for positive patient identification and the associated chart merge before completing a digital death certificate.
More information:
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