2024-04-17

Countdown Checklist L8, T-minus 16: Check Provider Registry Entry

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Confirm PROVIDER REGISTRY Information
The Connect Care clinical information system (CIS) draws from a “provider registry” to store information about clinicians in the CIS. The registry is also a source of information that can affect how CIS user roles and permissions are set up, how providers can find and communicate with one another, and how things like preference lists and referrals work. 

It is important that this information be correct, and getting ready for Connect Care launch is a perfect time to validate information about oneself. Specific instructions are provided in: 
Access and identity essentials are described in the Connect Care Manual.

2024-04-15

CMIO Prescriber Virtual Drop-In Centre Now Open

The CMIO Connect Care Launch 8 Prescriber Virtual Drop-in Centre is now open! 

The Virtual Drop-in Centre provides Launch 8 prescribers with support virtually, and is good for troubleshooting issues related to: mobility, personal devices, dictation, personalization and workflows; login, role and access problems; and more complex issues. 

The Virtual Drop-in is open Monday to Friday, 08:00 to 16:00, from April 15 to May 3 (closed Saturdays and Sundays). Hours then increase once the Launch 8 sites are live on Connect Care, and the Virtual Drop-in will remain open into June.

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

Countdown Checklist L8, T-minus 18: Identify Launch Supports

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Identify Launch Supports
This is a good time to check that you and your colleagues know who the Super Users, Medical Informatics Leads or other peer-resources are for your clinical site, group, area or clinic. They can facilitate pre-launch personalization activities. They will be present and a great resource during the weeks around launch. 

Clinical groups may plan for their own start and end-of-day check-ins to flag issues to forward to twice daily launch support meetings.

Note where Launch Supports are described in the Connect Care Manual. This information is frequently updated with specifics about how to find and use in-person, online and telephone supports for help with Connect Care on-boarding, including the daily Super User schedule and details about the Launch 8 Virtual Drop-in Centre (which opens today, April 15).

2024-04-12

Countdown Checklist L8, T-minus 21: Confirm PRD Access

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Check your PRD (Production) Access
All prescribers who have completed their On Our Best Behaviours (InfoCare) training and Connect Care Proficiency Assessment (EUPA) should be able to log in to the full production version of Connect Care (PRD) by now.

Please do the following from within an AHS network (AHSRESTRICT) or from outside with the aid of an RSA security Token:
  1. Go to myapps.ahs.ca and log in with your AHS username and password. Can't get in? See "Access Problems" in the Connect Care Manual.
  2. Once logged in to myapps.ahs.ca, ensure that the PRD (production) Connect Care icon is available. If not, see "Access to Connect Care Clinical Applications" in the Manual.


  3. Open PRD and log in with your AHS username and password. Can't get in? Contact AHS IT Service Desk or ConnectCare.SupportTeam.Security@ahs.ca
We are trying to identify Launch 8 users who somehow got missed in access provisioning. Do not expect access if OOBB (InfoCare) or EUPA is not complete.

2024-04-10

Countdown Checklist L8, T-minus 23: Take Action to Receive Results to your Community Clinic

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Take Action to Receive Results to your Community/ Non-AHS Clinic(s)
Community providers throughout Alberta who order general lab, microbiology tests, pathology, and all other specialty labs, diagnostic imaging (DI), or who submit specimens for testing, need to take action. Every requisition given to a patient seen outside of AHS or sent with a specimen from a non-AHS site (including microbiology, pathology and specialty tests) needs to contain: 
  • Authorizing provider’s full name
  • Clinic name
  • Address
  • Submitter ID (for labs)
  • Department ID (for DI) 
  • Provider ID for the authorizing provider
  • All pertinent clinical information 
An audit in the latter part of 2023 showed that nearly half of providers were not using the provider, submitter, and department IDs on their requisitions. When the IDs are not used, delivery of results to your EMR or clinic fax/mail may be significantly delayed. Provider, submitter and department IDs, and can be found at provideridlookup.ahs.ca

For more information:

2024-04-08

Optimization Training - Classes for Anesthesia Prescribers Now Available

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. As of April 15, 2024, we are launching a series of classes for Anesthesia prescribers.

The Anesthesia Optimization classes are 60 minutes in length each and will focus on completing common workflows more efficiently. There are two classes; note that the order of completion does not matter.

  • Anesthesia Optimization 1 covers:
    • Managing active orders, fluid balances, and correcting medication orders.
    • Documenting delays or postponement of cases.
    • Use of intraprocedure tools to sign a record without completing hard stop requirements.
  • Anesthesia Optimization 2 covers:
    • Deleting records created in error.
    • Correcting incorrect device data on the wrong patient.
    • Using chart correction tools that have replaced the anesthesia record wizard.
The current dates available for Anesthesia Optimization classes are: April 15, April 29, April 30, May 14, and May 23.

Prescribers can register for these Anesthesia Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

Countdown Checklist L8, T-minus 25: Confirm Connect Care Access and Login Role

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Confirm Access and Role(s)
Do you, or could you, have clinical duties May 4, 2024 or following at a Launch 8 site?

If so, it is essential that you confirm that you have access to the AHS Network (insite.ahs.ca), to the Unified Access Portal (myapps.ahs.ca) and to Production (PRD) Connect Care. A successful PRD login (using your AHS username and password) is just the start. It is also important that a PRD login opens a Connect Care environment appropriate to one's roles and duties. Best to sort out any problems now, well before launch.

A "virtual login lab", which occurs during personalization training, allows Launch 8 clinicians to confirm that they have access to the right tools in the right way. Follow these steps (in order):
  • Complete basic training, the associated end-user proficiency assessment (EUPA) and On Our Best Behaviours (InfoCare privacy training).
  • Login to myapps.ahs.ca with AHS network (HEALTHY) login credentials and launch Connect Care production (PRD).
  • At the Hyperspace login screen, enter your AHS username and password.
  • If multiple "jobs" are presented (multi-role physician), complete the rest of this process for each in turn.
  • When asked for a "Department", choose the appropriate zone virtual clinical department (e.g., Edmonton Zone Cardiology, Edmonton Zone Pediatrics). 
    • Note: Only a few specialties use a physical department for login - see the Manual for the list of exceptions.
  • Once opened into Hyperspace, use the search function (top-right corner), type "CMIO" and jump to the "CMIO Login Labs Info" activity. Alternately, select the top-left "Epic" button, then "Help", then the "CMIO Login Labs Info" submenu item.
  • Examine the information provided and complete the linked survey to indicate whether the physician roles and templates appear correct.
For more information:

2024-04-05

Countdown Checklist L8, T-minus 28: Get Ready for Billing Workflows

Continuing our list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Learn about Billing Workflows in Connect Care
A previous item introduced the “Service Codes” activity available in patient charts opened in Hyperspace, which allows prescribers to integrate Professional Billing into clinical workflows. Watch this short, animated video to understand the advantages of this workflow over traditional paper billing documentation. Documentation via the Connect Care mobile apps, Canto and Haiku, uses workflows similar to Service Codes. 

The Alberta Health Information Act permits prescribers to use personally identifiable health information for the purposes of getting paid for services. Traditionally, medical staff at AHS, Covenant Health and other publicly funded facilities would print this protected patient information from legacy electronic medical records (EMRs), and then make notes on the printout about health services charges to be submitted to Alberta Health or other payer. When using Service Code Capture and Professional Billing, patient and billing information is fully secure, and kept private throughout the workflow. For more information, please contact ServiceCodeCapture@ahs.ca; for NP-specific billing questions, contact Provincial NP Services at prov.npservices@ahs.ca.

2024-04-03

Upcoming Webinars - Prescriber Billing in Connect Care

The AHS Professional Billing team will be holding webinars in April for all Connect Care prescribers (including Launch 8). These 1-hour Zoom sessions will review how a prescriber can enter billing into Connect Care and access billing in reports. There will also be an opportunity for attendees to ask questions about prescriber billing in Connect Care. 

If you have any questions about these sessions, please contact the Professional Billing team.

2024-04-01

Countdown Checklist L8, T-minus 32: Meet the Connect Care Concierge

Continuing our list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Meet Your Connect Care Concierge! 
A unified intake portal for Connect Care user support, the "Concierge", is at your service!

Check it out and familiarize yourself with methods for seeking help when you need it.

A unified intake process allows user needs to be captured, channeled and tracked. All users, Super Users and helpers can enter requests and suggestions. The Connect Care “Concierge” service offers a single point of capture for help, feedback and requests (help.connect-care.ca is easy to remember).

2024-03-29

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

2024-03-28

Between the Charts: CMIO Newsletter for Prescribers - Issue 5 Now Available

We previously posted about our new monthly newsletter for prescribers, called "Between the Charts". This newsletter summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages.

Our next issue is now out, available at the below link! This issue includes information on:

  • Optimization Training classes in April
  • Webinars on billing in Connect Care (April 10, 16, 23)
  • Administration revisions and chart completion
  • An upcoming initiative that can help meet your CPSA requirements
  • How to schedule an immediate first dose when ordering a new medication
  • Interval H&P notes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

2024-03-26

Chart Correction - Completion of Administrative Revisions on Behalf of Healthcare Providers

As of April 1, 2024, the Alberta Health Services (AHS) Health Information Management (HIM) Chart Correction team will be able to revise some Connect Care clinical documentation errors on behalf of healthcare providers. Previously, providers were prompted via In Basket messages to do this work. The new initiative (see AHS Clinical Documentation Policy and Procedure 1173-01; Section 7.2a) will decrease In Basket and administrative burdens for healthcare providers for 10 categories of revisions:

  • Revise spelling of patient name (e.g., "Shawn" vs. "Shaun" or "Sean")
  • Revise incorrect patient name (e.g., report states "Ralph" but patient’s name is "Zach")
  • Revise left vs. right, and vice versa
  • Revise incorrect ULI 
  • Revise incorrect Out of Province Health Care Number
  • Revise patient age
  • Revise date of:
    • Admission
    • Discharge
    • Deceased
    • Birth

The Chart Correction team will continue to notify the authoring provider, as needed, for other types of errors (e.g., selections within SmartLists).

For more information:

2024-03-25

Countdown Checklist L8, T-minus 39: Check AHS Security Profile

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Update Your AHS Security Profile
This task anticipates future calls to the AHS IT HelpDesk or Connect Care Solution Centre. Among other things, prescribers may need help with login credentials or remote access Tokens.

HelpDesk must confirm the identity of callers. This is done with a security profile, including special questions and answers, that the prescriber can set up independently, as explained in the Connect Care Manual.

All Launch 8 prescribers are asked to check and possibly update their security profile: Upon authenticating to the IAM user section, look for a "Update Security Questions" in the bottom-left column. You will set a secret word and answers to a series of security-prompt questions. Remember the answers! (Note: You must have a Token for external access or do this from within AHS networks.)

2024-03-22

Countdown Checklist L8, T-minus 42: Complete and Close Legacy Charts

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Complete and Close Legacy Charts
Incomplete charts at Launch 8 sites need physician attention pre-launch. Moving to a new clinical information system (CIS) is hard if pre-existing records are not tidied up.

Physicians must attend to ALL incomplete Launch 8 AHS health records by May 3, 2024. This includes outstanding dictations and signatures for inpatient and day surgery health records, not just those that are overdue. 

After 05:00 on May 4, 2024, records will be completed through the Connect Care CIS rather than external dictation or eScription. Any outstanding incomplete records that exist at cutover will not be transitioned into Connect Care. Any incomplete health records on inpatients discharged on/after May 4, 2024 will be completed in Connect Care. 

Physicians can contact Health Records at the Launch 8 sites Monday to Friday 07:45–16:00 to obtain a list of incomplete charts requiring attention.   

2024-03-19

Optimization Training - March/April Sessions Available

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. The Optimization classes are 30 to 60 minutes in length each, and focus on completing common workflows more efficiently. 

We have added a few additional sessions on In Basket management, and have expanded our selection of classes. Edit (Mar 19): As some sessions have already filled up and additional dates have been added, the information below has been updated.

  • Orders
    • April 10, 2024, 09:00–10:00
    • April 11, 2024, 12:00–13:00
    • New: April 15, 2024, 12:30–13:30
    • New: April 17, 2024, 11:00–12:00
    • New: April 25, 2024, 09:00–10:00
  • Notes
    • March 27, 2024, 12:00–13:00
    • April 2, 2024, 12:00–13:00
    • April 10, 2024, 12:00–13:00
    • New: April 16, 2024, 10:00–11:00
    • New: April 24, 2024, 12:00–13:00
  • In Basket Management
    • New: April 8, 2024, 09:00–10:00
    • New: April 15, 2024, 11:00–12:00
  • Therapy Plans
    • April 29, 2024, 12:00–13:00
  • New: Letters to Netcare
    • April 8, 2024, 10:30–11:00

Prescribers can register for these Optimization classes at the below link. Spots are limited in order to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

2024-03-18

Super User Development Sessions - A chance to learn new skills

Super Users help peers by promoting readiness activities, supporting training and providing “at the elbow” help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.

A series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 8, beginning March 19, 2024. Each of these 1-hour webinars occur at 12:00-13:00. The sessions are also open to any interested Connect Care user who might like to pick up some new Connect Care skills.

For more information:

Countdown Checklist L8, T-minus 46: Get Ready for Mobility

Continuing our list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Get Ready for Mobility and Speech Recognition
Connect Care mobile apps (Haiku, Limerick and Canto) allow access to the patient chart on personal devices anywhere there is Internet access. Dragon Medical One transforms Android or Apple smartphones into transcription devices for dictation directly into the medical record. 

AHS uses the "Workspace ONE" application to distribute these clinical applications to mobile devices, while ensuring the devices work with Connect Care to protect patient information.
  • Haiku – Connect Care for iPhones or Android smartphones.
  • Limerick – Installs on Apple Watches and works with Haiku alerting functions.
  • Canto – Connect Care on iPad tablets.
  • PowerMic Mobile – Installs to iPhones or Android smartphones for speech recognition (allowing in-system dictation and voice commands to Connect Care).
Mobile apps have proven very popular with prescribers. They simplify anywhere/anytime access to lists, patient information, dictation, notes, orders and communications. Clinicians will want to set these up as soon as basic training is complete:

2024-03-15

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L8, T-minus 49: Complete Basic Training

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Complete Basic Training
All Connect Care users must demonstrate basic proficiency (based on basic training) before gaining access to the Connect Care clinical information system (CIS) and undertaking personalization and mobility training.

The EUPA ("End User Proficiency Assessment") is used to assess basic proficiency. It becomes available in MyLearningLink (MLL) with basic training registration, and is to be completed after basic training is complete. The assessment is done online. It is not hard and is "open book" alongside a Connect Care environment (practice in PLY, check EXAM while assessment is in progress) with access to training guides. To prepare, practice in addition to basic training is recommended.

Don't procrastinate! It is better to take the EUPA, not get the needed 80%, and then re-take. Delaying only keeps one from progressing to personalization. And there is no access to the full production CIS unless both On Our Best Behaviours (OOBB; Privacy & Confidentiality Training, InfoCare) and EUPA are complete (note that it may take up to 12 hours after passing the EUPA to gain access).

After completing the EUPA, check to see if it shows under your "Completed" tab in MLL. If not, don't worry! Use the following link to affirm that you have completed, and you will be moved to pass.

2024-03-11

Countdown Checklist L8, T-minus 53: Consider UserWeb Access

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • (Optional) Register for UserWeb Access
While Epic Systems software is but one part of the Connect Care clinical information system, it provides essential database, integration, and all user interface functions. 

Understanding the Epic ecosystem can make a difference to Connect Care users who wish to become a resource to their peers (e.g., Super User). A wealth of information is available through Epic's "UserWeb". 

Connect Care Manual and blog postings may reference UserWeb resources, available only to those with UserWeb login credentials. These are easy to obtain (be sure to use your AHS email when registering):

2024-03-08

All User Bulletin - Daylight Savings Time

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Daylight Savings Time

On March 10, 2024, clocks turn forward 1 hour at 02:00 to become 03:00.

While ambulatory care is little affected by what happens in the early hours of the morning, emergent, inpatient, surgical and critical care contexts can be sensitive to the loss or gain of small time intervals. A 1-pager lists key considerations, with more information available in the Connect Care Manual and DST guide:

Countdown Checklist L8, T-minus 56: Get Ready for Billing

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Get Ready for Billing with Connect Care
In getting ready to launch, you have likely heard that Connect Care can do billing. While true, access to full billing management in Connect Care, i.e., Resolute Professional Billing, is limited to the cohort of physicians who have a pre-existing billing arrangement, as well as all nurse practitioners (NPs), once their site launches Connect Care. Most prescribers then will not use Resolute, but can use the "Service Code Capture" activity in Hyperspace to assemble the information needed to support a billing claim.

The table below highlights the difference between billing from within Connect Care (i.e., using Resolute) and using Service Code Capture to submit claims from outside of Connect Care, just like you do now. Contact servicecodecapture@ahs.ca with questions; for NP-specific billing questions, contact Provincial NP Services at prov.npservices@ahs.ca.

Submitting Claims Outside of Connect Care with Service Code Capture (SCC)

Submitting Claims Through Connect Care with Resolute Professional Billing

Available to any prescriber documenting in Connect Care.

Not an option for most prescribers who use Connect Care due to Alberta Health directive. Includes all NPs.

No change to the billing software prescribers or their billers use. No change in who prescribers engage to assist with billing for their services.

The Professional Billing Office (PBO) has full-time billing specialists.

Several Alberta billing software vendors and private billing services have built functionality to support importing of SCC data into their systems.

AHS will send bills to all third-party payers and collect payments.

Payments flow directly to prescribers’ bank accounts.

Any payments billed by AHS are payable to AHS, so there is a delay in payment disbursement.

Prescribers have full control over billing decisions and effort taken to collect payments.

All self-pay patients are billed by AHS and decisions about payment collection are according to AHS Finance policy.

2024-03-06

Countdown Checklist L8, T-minus 58: Register for Personalization Training

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Confirm REGISTRATION for PERSONALIZATION
Successful personalization of the Connect Care clinical information system has a big impact on prescriber success at launch. It is very important to take advantage of personalization workshops pre-launch. Among other things, these introduce many tips that make Connect Care use both efficient and enjoyable.

Personalization training begins March 18. Make sure that you are already registered or take advantage of self-registration via MyLearningLink (supported on a first-come-first-scheduled basis).

Personalization objectives, prerequisites and preparation are all described in the Connect Care Manual.

2024-03-04

Countdown Checklist L8, T-minus 60: Get Ready for Patient Movement

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • (Optional) Register for the Patient Movement Fundamentals
Patient movement, or how to move a patient from one location to another using Connect Care as a tool, is cited as one of the most confusing concepts to grasp at launch.

The week of March 11–15 includes 1-hour Patient Movement Fundamentals readiness sessions, offered on three separate days. Each session will cover the same content, including Admission to Long-Term Care/Continuing Care, Offsite Dialysis Appointments, and Leave of Absence to Acute Care with Return. Click the relevant link below to register for a session, or email the Patient Movement team.
Further patient movement resources are linked below.

2024-03-01

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L8, T-minus 63: Plan Meeting Adjustments

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Adjust Meeting Schedules in your Clinical Area
A prior item encouraged advance planning for clinical service impacts at the time of Connect Care launch. Similar planning is needed to adjust clinical business and other meetings to fit with launch needs.

Many Connect Care launch-related meetings fill the weeks just before and after launch. Some of these are prescriber-focused, including daily meetings to capture emerging issues, assign resources and review remedies. There are lots of opportunities for prescribers to have input.

Given inevitable launch demands, it is recommended that all non-essential other meetings be deferred to protect the week before and at least 3 weeks after the launch date.

This is a good time to look ahead at meeting schedules for April 29–May 29 and identify sessions that could be cancelled or rescheduled.

2024-02-28

Countdown Checklist L8, T-minus 65: Plan Workload Adjustments

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Understand Prescriber Workload Adjustments for your Area
It is not a given, or often possible, that clinical service levels decrease at Connect Care launch. A number of strategies can maximize prescriber productivity, clinical service resilience and capacity for change.

Be sure to ask your clinical leaders (division, department, section, specialty, clinic, ward, NP manager, etc.) about plans to adjust prescriber availability and support in your area at launch. Discuss and confirm understandings at planning meetings.

Also anticipate your role in making things better for your team. Usually your best contribution is to take training seriously, especially personalization training, and to take the time to practice in the system after training. This decreases the likelihood that you will burden colleagues or slow clinical service around the time of launch.

See our Byte about workload planning for more information.

2024-02-26

Between the Charts: CMIO Newsletter for Prescribers - Issue 4 Now Available

We previously posted about our new monthly newsletter for prescribers, called "Between the Charts". This newsletter summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages.

Our next issue is now out, available at the below link! This issue includes information on:

  • Hyperdrive rollout (February 28)
  • Daylight Savings Time (March 10)
  • Ordering non-standard medications
  • Data quality
  • Updating inpatient provider care team and service
  • Blog screenshots
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.

Connect Care Hyperdrive Upgrade - Phase 3, Wednesday February 28, 2024

We previously posted about the upcoming move from our existing “Hyperspace” version of Epic to a newer version called “Hyperdrive”. The move to Hyperdrive is happening in three phases between February 13 and 28, with phases 1 and 2 including small groups of AHS acute care sites/programs, and everyone else being included in phase 3. 

Phase 3 will switch to Hyperdrive as of Wednesday, February 28, 2024 at 07:00. Phase 3 includes all Connect Care users who were not part of phases 1 and 2. All prescribers from these sites will have received an email indicating that they are part of phase 3. 

ALL PHASES - USE ORIGINAL CONNECT CARE ICON

Starting February 28 at 07:00, the original red "CC" icon used in the past to log in to Connect Care will launch Hyperdrive, for all users (phases 1 to 3). 
  • Phase 3: To ensure the red CC icon opens the new Hyperdrive environment, if in a Hyperspace session at 07:00, phase 3 users should end their Hyperspace session ("x" out and close the login window), wait 30 seconds, then reopen their session by clicking on the same red icon. 
    • Note: Phase 3 users may have noticed another (orange) icon on their screen previous to February 28, which phases 1 and 2 used temporarily. Phase 3 users will not be using this icon to log in to Connect Care. 
  • Phases 1 and 2: As of February 28, the temporary orange "CC HD" icon used to launch Hyperdrive will be disabled, and phases 1 and 2 users will switch back to the original red CC icon. 
    • Note: The temporary orange icon may still be visible after 07:00 on February 28; however, if clicked on, an error message will appear.

Virtual Drop-In Centre

The CMIO will be providing virtual drop-in support for prescribers on weekdays throughout the Hyperdrive rollout period, at the below times: 

  • February 26–March 1, 2024, daily support 08:00–16:00
  • March 4–8, 2024, daily support 08:00–16:00

After-hours/weekend support will also be available through the Helpdesk. For more information, see the Hyperdrive Upgrade section of the Manual.