Downtime for Dell Wyse Thin Client Devices, Thursday July 10, 2025, 00:30-04:30

Dell Optiplex 3000 Thin Client devices will be intermittently unavailable Thursday, July 10, 2025, from 00:30 to 04:30. During this downtime, Connect Care users will not be able to launch Connect Care for approximately 10 minutes while the device is updating. 

• Users will receive a one-minute warning prior to the update taking place, after which the device will lock. 
• Devices will be updated in waves over the 4-hour downtime – not all devices will be affected at the same time. 
• Users who are logged in during this time will be disconnected and will need to re-authenticate following the downtime. 

Please ensure that Dell Optiplex 3000 Thin Client devices are left on for the update to occur.