All User Bulletin - Connect Care Training and Play Environments Down

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Connect Care Non-Production System Not Available

There is currently an unplanned outage of the Connect Care User Training (ACE) and Play (PLY) environments, which are used for independent learning and post-training practice. The Connect Care Technical Team is working on the issue, and we will update this notice when the system is fixed.

Update (2021-12-21, 11:25): Some ACE and PLY environments (ACE 11-18, PLY2) are now back online and are operating as expected. The remainder of the environments will be brought up online and worked on operationally throughout the day.


COVID-19 and Connect Care - Vaccine Orderset Adjustments

We've previously posted about updates to COVID-19 vaccination orders in Connect Care, reflecting things like changes in eligible populations, dosing intervals and boosters.

Further tweaks to these order sets, now in production, address the needs of newly eligible pediatric populations.


Prescriber Feedback: Survey on COVID-19–Related Terms in Connect Care

Prescribers providing direct care to COVID-19 patients are requested to participate in a voluntary survey to indicate the COVID-19related terms that should remain active for Visit and Problem List diagnoses in Connect Care. This survey is open to both Connect Care and non-Connect Care users.

There are approximately 160 COVID-19related terms for prescriber search and selection of Visit and Problem List diagnoses in Connect Care. A limited clinical review was recently completed under the direction of the Connect Care COVID-19 Working Group to reduce the number of front-facing COVID-19related terms available to essential terms only. As a result of this review, the terms were grouped into two categories:

  1. Essential: Essential terms active in Connect Care for prescribers.
  2. Further clinical review: Terms requiring clinical review to determine if they should remain active in Connect Care.

Survey responses will be used to determine which of the terms in the "Further clinical review" category will remain active in Connect Care. The terms in the "Essential" category are viewable in the survey for reference only. Terms not selected will be removed from display for all prescribers. Changes will not be retroactive.

The survey is voluntary and takes about 8 to 10 minutes to complete. It will be open until end of day on Sunday, December 12, 2021. If additional terms are required or you have any questions, please contact clinicalterminologies@ahs.ca.


Prescriber Feedback: Use of Comments Within Laboratory Test Orders

The Connect Care laboratory medicine group seeks feedback about whether and why prescribers might use an available "comments" field when entering orders for laboratory tests in the Connect Care clinical information system. The following survey (closing November 11, 2021) can be used by any prescriber who enters orders for tests:

Survey feedback information will used to help optimize the design and use of order comments.  


Connect Care Waves 4 and 5 - Updated Launch Timelines

An important message from Dr. Francois Belanger, Chief Medical Officer, and Sean Chilton, Vice President Health Professions and Practice and Information Technology:

In September 2021, we made the difficult decision to delay the planned launch of Connect Care’s Wave 4 and subsequent waves, in order to support patients and healthcare teams as we faced an overwhelming wave four of the pandemic in Alberta. We thank all of you for your patience over this period of time, for your ongoing work to keep preparing for Connect Care, where it was possible, and for being redeployed into areas which desperately needed your help. 
Despite this recent delay, Connect Care remains an organizational priority. We promised we would update you with new timelines for launches as soon as we could. We feel we can now revisit Connect Care planning given there has been some reduction of pressure on the health system. Over the past weeks, Connect Care leaders collaborated with zone, provincial and executive leadership to determine our best path forward for the remaining six launches of Connect Care. 
The new plans for Connect Care have shifted the existing sequencing and scope for each wave six months into the future. This has extended the overall timelines for Connect Care, which will now be complete in 2024; however, the content of each wave remains the same. The next two waves are outlined below.
Wave 4: May 14, 2022

With 57 sites in the Edmonton and Calgary Zones, Wave 4 will be our biggest launch to date. It includes:
  • Calgary Zone
    • Alberta Children’s Hospital, Peter Lougheed Centre, Southern Alberta Forensic Psychiatric Centre (and associated forensic services), Calgary Correctional Centre, Calgary Tuberculosis Clinic
    • Urgent Care Centres: Sheldon M. Chumir Health Centre, South Calgary Health Centre, Airdrie, Okotoks and Cochrane, including Addictions and Mental Health Urgent Care sites and rural ambulatory clinics
    • Calgary Zone rural and acute care combined sites, including Airdrie Community Health Centre and Provincial Building, Banff Community Health Centre, Mineral Springs Hospital (Banff), Canmore General Hospital, Claresholm General Hospital, Willow Creek Continuing Care Centre (Claresholm), Chestermere Health Centre, Cochrane Community Health Centre, Didsbury District Health Services, High River General Hospital, Lake Louise Medical Clinic, Nanton Community Health Centre, Oilfields General Hospital (Black Diamond), Okotoks Health and Wellness Centre, Strathmore District Health Centre, Vulcan Community Hospital  
  • Edmonton Zone: Glenrose Rehabilitation Hospital, Lois Hole Hospital for Women, Royal Alexandra Hospital, Addictions and Mental Health Addictions and Residential programs
  • Pharmacy and Diagnostic Imaging: Sites in Calgary and Edmonton, including Central Production Pharmacy
  • Alberta Precision Labs: Alberta Children’s Hospital Genetics Services South Lab, Edmonton, including Glenrose Rehabilitation Hospital, Royal Alexandra Hospital, Grey Nuns Hospital and Misericordia Community Hospital
Wave 5: November 6, 2022
  • Calgary Zone: Foothills Medical Centre (including associated clinics at Richmond Road Diagnostic and Treatment Centre)
  • Central Zone: Acute and combined acute and long-term care sites from the former David Thompson Health Region, including the Centennial Centre for Mental Health and Brain Injury, Sylvan Lake Advanced Ambulatory Care Service, Addictions and Mental Health services in the former David Thompson Health Region, Continuing Care (intake and transition services)
  • North Zone: Addictions and Mental Health ambulatory sites from the former Peace County Health Region, Fort Vermillion, High Level, La Crete, Paddle Prairie and Rainbow Lake
  • Provincial Programs: CancerCare Alberta North and South, Kidney Care South
  • Pharmacy and Diagnostic Imaging: Sites in Calgary and the former David Thompson Health Region
  • Alberta Precision Labs: Sites in the former David Thompson Health Region
For more details on launch sequencing, please visit Insite.
As we move forward, Connect Care teams will be working with site and zone operational leaders to schedule required training in early to late November. The training will commence in January 2022. 
Connect Care team members redeployed to support the pandemic response will be released from those roles as capacity and demand decreases across the organization. We expect these team members will be returned to their Connect Care roles no later than the beginning of January.  
We are thankful for all the work done to prepare us for these next launches by teams across the organization. Your work has set us up for success as we move forward.  
We also want to thank you for your patience as we altered our plans to address the urgent needs of Albertans and the healthcare system. 
We look forward to these upcoming launches and continuing to improve the care we provide to Albertans through Connect Care. 


COVID-19 and Connect Care - Hospital Co-vaccinations

The flu season is soon upon us, with opportunistic immunization important for at-risk patients during hospitalizations.

Previously, the COVID-19 vaccination instructions and documentation suggested that COVID-19 immunization not be considered within 14 days of any other immunization event. The evidence, and guidance, is now clear that co-vaccinations are both safe and appropriate. The Connect Care order set and associated clinician documentation reflects this change.


COVID-19 and Connect Care - Documenting Historical Vaccinations

We've previously posted about how to review COVID-19 immunization information in Netcare and Connect Care and how, if indicated, to add information about an otherwise undocumented vaccination as a historical immunization when patients present with formal documentation of non-Alberta immunizations.

Recent audits have uncovered some inappropriate (even fraudulent) instances of what appear to be formal external documents. Alberta's provincial COVID-19 vaccination validation service is resourced to assess and validate external vaccine documents. It is easily accessed and used by patients online.

Connect Care providers should direct patients to submit their external documents for approval and possible addition to the provincial registry, and should avoid manual entry of historical COVID-19 vaccine administrations into Connect Care. The provincial registry information is automatically copied into Connect Care when validated.


BBHR: Charting Efficiencies - Sidebar Aids for Transition Planning

Building a Better Health Record (BBHR)
Charting Efficiencies - Sidebar Aids for Transition Planning

Improvements to the Hyperspace inpatient chart Sidebar include aids for quickly finding, displaying and editing information in either the main (central), Sidebar (right) or pop-up chart spaces. The first set of tools appear by default when the inpatient Sidebar opens to its "Index & checklists" view. These nicely illustrate how the Sidebar can help users quickly access and update chart data that otherwise would require more familiarity with less-used parts of the chart.

The focus of the checklists view is on transition planning, whether that relates to discharge, transfer or a move to a different level of care (click on icon to view screenshot; numbers below refer to numbers in screenshot). 

  1. If not already displayed, select the top-left "Index & checklists" link to display the "Checklists" and "Transition Planning" Sidebar tools.
  2. Daily, Admission and Discharge Checklists are presented. These function like task managers, reflecting important unfinished tasks and changing to completion status when the relevant work is done. The few highlighted tasks closely match Connect Care minimum use norms.
  3. Checklist items are "active". When selected, the user is taken to a relevant documentation or ordering tool directly relevant to the listed task.
  4. The Transition Planning section summarizes relevant information, including expected transition and discharge dates, social supports, community care needs and patient goals. Where information is missing or incomplete, the title or bracketing text appears in a (dark) blue font, indicating that it can be selected to activate data entry tools in-context where the associated information can be updated. Use the Sidebar "refresh" icon (top left of Sidebar) to update the display if this does not happen automatically.



BBHR: Charting Efficiencies - Other Clinical Systems Sidebar Views

Building a Better Health Record (BBHR)
Charting Efficiencies - Using Other Clinical Systems Sidebar Views

New patient assessments offer important opportunities to initiate core clinical data in the patient chart. This decreases the work of documentation thereafter, when clinicians can revise or validate information already entered. 

Sidebar tools can help clinicians when they review information from other clinical information systems (e.g., Netcare) or from prior unstructured Connect Care documentation (dictated notes that, for example, did not include updated problem lists). The user needs to review and document at the same time, ideally without jumping back and forth between different windows. 

The Sidebar can help in two ways, either when used to review information that informs documentation performed with main panel tools, or when used to enter information gleaned from the main panel. 

Sidebar views of other clinical information system content are especially helpful when doing problem, adverse reaction or medication reconciliation, as explained in a recent Manual addition.


All User Bulletin - Inpatient Sidebar Enhancements

All-user-bulletins highlight information that all prescribers can benefit from when using the Connect Care clinical information system.

Inpatient Hyperspace Sidebar Enhancements

Users may notice changes to the "Sidebar" (rightmost panel appearing when a patient chart is opened to an inpatient encounter in Hyperspace) starting noon September 30, 2021. The best way to learn about new functions is to select the embedded help link to gain access to a quick overview.

All the same Sidebar information is available. However, many Sidebar views have been enhanced with better clinical summaries. The Sidebar index now uses information about the current provider, patient and clinical setting to conditionally display the most relevant information. In addition, new features make it easier to use the Sidebar to access charting tools that complement what one may be using in Hyperspace's main (centre) panel. 

The biggest change relates to how the Sidebar summary index works. The index will always appear at the top of Sidebar views (default "Index" tab) and can be used to jump between different views. Index items have three parts:

  1. Clicking on a left arrow will open relevant information in the main Hyperspace panel.
  2. Clicking on the index title will open a Sidebar summary view with information matching the title topic.
  3. Clicking on a right arrow (when present) will open a charting tool (with data-entry capabilities) in the Sidebar itself.
The enhanced Sidebar better supports a number of charting needs, including:
  • Quickly find a tool not among one's defaults (and so not having to seek in menus).
  • Enter and update problem lists within the Sidebar while reviewing past notes in the main Hyperspace panel.
  • Gain rapid access to discharge planning tools.
  • Find and use supports for problem-oriented charting.

Time-saving charting efficiencies become possible with effective use of Sidebar tools. We will post tips and tricks in the Building a Better Health Record series of this blog.


Next Connect Care Scheduled Downtime Window Will NOT Be Used

The September 30th downtime for Connect Care will not be taken as scheduled.
The decision was made with Clinical Leadership based on the significant capacity issues the frontline is currently facing with COVID-19 workloads.
A new date for scheduled Connect Care system maintenance has not been confirmed but will be communicated well in advance.


All User Bulletin - Patient Portal Access Update #2

All-user-bulletins highlight considerations that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Workaround for MyAHS Connect

We previously reported access problems affecting the MyAHS Connect (MAC) patient portal. Due to the long queue lines experienced by many Albertans trying to log in to the Alberta Health MyHealth Records (MHR) patient portal, which uses the same authentication portal as MAC, patients faced delays or, in some cases, were not able to log in to MAC. 

A new Internet link has been created that allows current users to directly access MAC, avoiding the current queue process. Prescribers can now advise their patients to log in to MAC using one of the following options:

  • Try the MyChart app (the mobile version of MAC).
  • Use a browser to access MAC directly via this Internet link ahs.ca/mac (suggest that this be saved to their browser "favourites" for future use). 

Note that patients looking to access MHR immunization records will still need to go through the MHR queue process. It remains possible for patients to access their Connect Care immunization record through MAC.

Technical teams continue to work round-the-clock to increase MHR capacity and reduce any queues. We will keep you updated about access to MAC as additional information becomes available.  


All User Bulletin - Patient Portal Access Update

All-user-bulletins highlight considerations that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Constraints

We previously reported access problems affecting the MyAHS Connect patient portal. Patients faced delays or, in some cases, were not able to log in. 

The Alberta Health MyHealth Records (MHR) patient portal is experiencing an increased number of Albertans trying to access their immunization records. As a result, many Albertans trying to log in to MyHealth Records are experiencing long queue lines. 

The Alberta Health Services MyAHS Connect (MAC) Connect Care patient portal uses the same authentication portal as MHR. Consequently, patients also face delays or loss of access to MAC. The MAC mobile apps (SmartPhones and Apple Watches) are likewise affected. To be clear, Connect Care Hyperspace is not impacted and the MAC servers are functioning normally.  

It is uncertain how long it will be before this issue is resolved. We will keep you updated about access to MyAHS Connect as more information becomes available.  

At present, patients will experience longer wait times, and possibly other challenges, when trying to connect to MAC via computer or mobile devices. This can affect scheduling, information access, communications with providers and embedded telehealth services.


On Other Channels...

Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:


COVID-19 and Connect Care - Waves 4-5 Delay

An important message from Dr. Francois Belanger, Chief Medical Officer, and Sean Chilton, Vice President Health Professions and Practice and Information Technology:

Our healthcare teams and patients come first in every decision we make. Given the significantly increasing demands on acute and critical care areas, frontline staff, physicians, programs and services, and the increased health risks our patient and healthcare teams are facing due to COVID-19, we do not feel it would be prudent to launch the next wave of Connect Care in November 2021.

Our immediate priority is to support Alberta’s on-going COVID-19 response. We know that each Connect Care launch requires significant training and preparation by frontline teams, those who support behind the scenes and leadership. Delaying our Connect Care launches helps ensure our staff, physicians and leaders are able to focus on delivering care to patients who need acute and critical care at this time. 

We are currently assessing the situation in order to determine our new wave rollout plan. Firm dates for subsequent launches will be shared as we have them.

To be very clear, Connect Care is not being cancelled: Connect Care continues to be one of our highest organizational priorities. In fact, even with this delay to the upcoming launches, some Connect Care work will still continue to support the needs of the organization, the pandemic, and to prepare for the next launches. Work that can still continue because it is less impacted by COVID-19 includes:
  • Infrastructure and technology work, including WIFI upgrades, facility preparations, and device deployment and testing
  • Continued support for Waves 1, 2 and 3 to aid the stabilization of those sites and programs
  • Building and validation work for Waves 4-7
  • Building and preparing training support, leadership teams and other roles necessary for future launches. 
We are thankful for all the work done to launch our three previous waves so successfully, including the incredible support from the Edmonton and North zones, and from sites and programs across the province. We also want to recognize the preparations undertaken for our next launches by Connect Care teams, site and program teams and our leadership. 

When it is safe and prudent to move ahead with our future launches, we will be ready. In the meantime, making these changes means we can be strategic with resources and respectful of the demands on our staff and physicians, as they continue to protect the people of this province.  


COVID-19 and Connect Care - Additional Dose and Moderna Changes

As of September 1, 2021, an additional (third or booster) dose of the COVID-19 vaccine is available for eligible groups:

  • immunocompromised individuals 12 years of age and older with specific conditions, 8 weeks after their second dose; 
  • residents of seniors’ supportive living facilities, 5 months after their second dose; and 
  • travelers to jurisdictions where AstraZeneca/Covishield or mixed doses are not recognized, 4 weeks after their second dose.
Also as of September 1, 2021, the Moderna (COVMODmRNA) vaccination has been approved for ages 12 years and older.

To support the expanded criteria for vaccinations, the COVID-19 vaccine inpatient order set is enhanced in Connect Care:

  • An "Additional Dose" section has been added to the order set to support those eligible for additional doses (as described above).
  • Moderna (COVMODmRNA) is now available for everyone born 2009 and earlier.

For more information:


Reminder: Connect Care 180-Day Inactive Access Account Disabling

As previously posted, the Alberta Health Services Identity & Access Management (AHS IAM) team has activated a security practice for Connect Care whereby Connect Care user accounts that have not been accessed for 180 consecutive days will be inactivated. Users with inactive accounts will not be able to log in to Connect Care. The first day access to inactive accounts may be lost is Wednesday, August 25, 2021.

  • Anyone at risk of Connect Care account inactivation (no log ins for 150 days) is sent automated email notifications from “Identity Management”, the AHS IAM system.
    • Email notifications are sent both to the user and to the user's "Authorized Approver" (manager), with repeat notices 30, 15 and 2 days prior to the inactivation date. 
    • Email notifications identify the upcoming inactivation date and actions that can be taken to maintain access.
    • Prescribers may also receive additional email notifications from Provincial Medical Affairs.
  • If the Connect Care user fails to log in despite warnings, the account is switched to inactive status on the previously identified inactivation date. 
  • Inactive accounts can be reactivated if and when users return to active clinical work in Connect Care settings. Managers will work with the affected end user to determine the best pathway to renewed Connect Care access, including any training or other remediation that may be required.  

This inactivation protocol helps ensure that Connect Care users remain available for system alerts, information about new or changed features, and important clinical notifications. The protocol applies to all AHS employees, members of the medical and midwifery teams, students, volunteers, and other persons acting on behalf of AHS (including contracted service providers).

More information:


All Prescriber Bulletin - Ensure Documentation Files to Correct Record of Care

All-user-bulletins highlight stumbling blocks that all physicians need to be aware of when using the Connect Care clinical information system.

File Documentation to the Correct Record of Care

As the Connect Care clinical information system (CIS) continues to spread throughout Alberta, situations emerge where a program or facility has areas launched in Connect Care and others awaiting launch. Temporary "hybrid" contexts occur when part of a patient's experience is captured in Connect Care and other part(s) in legacy systems. 

Clinicians trained in Connect Care workflows may find themselves attracted to the convenience of in-system dictation, speech recognition or text automations when providing service in contexts where the CIS has yet to launch. Nonetheless all clinical documentation must be rendered and entered to the correct legal record of care.

The Connect Care Manual describes how to print material that needs to be added to a paper chart:


On Other Channels...

Thank you for continuing to check (...ideally, subscribe to multiple channels; see instructions) the Connect Care update blog for prescribers. Recent additions to this blog and its various channels:


BBHR: Minimum Use for Maximum Utility - Adverse Reaction Documentation

Building a Better Health Record (BBHR)
Minimum Use for Maximum Utility - Allergies and Adverse Reactions

Connect Care Minimum Use Norms highlight a few essential activities that all clinicians must share in order to promote patient safety, improve charting efficiency and minimize any one clinician's information burdens.

One norm relates to validating a patient's list of allergies and adverse reactions at appropriate intervals. We've noticed room for improvement.

Prescriber supports have been improved to clarify how allergy reconciliation can occur with minimum fuss and maximum benefit. Emerging problem oriented charting tools reward minimum use compliance with easier preparation of standardized clinical documentation.


Rural Cardiogram Scheduled Downtime - Example of secondary system downtimes

Most Connect Care users are familiar with planned Connect Care downtimes that are periodically scheduled to allow for system updates and technology maintenance. Primary downtime procedures for prescribers, including access to backup systems, are described in the Clinician Manual. 

Most clinical information system maintenance, including non-Epic systems integrated with Connect Care, can be scheduled during planned Connect Care downtimes. However, as Connect Care grows throughout Alberta, there may be times when focused secondary downtimes are needed.

Secondary health information systems provide Connect Care with important clinical data through information interfaces. They can be taken offline for short periods without affecting core Connect Care functionality. Examples include medical devices, such as electrocardiogram recorders, that use interface software to upload information that Connect Care incorporates into the patient chart. Such support systems may require periodic maintenance, possibly affecting just one facility or zone. To further the example, the rural interfaces for Holter monitor and electrocardiogram uploads will be down for one hour (20:00-21:00) on August 24, 2021 for scheduled maintenance.

Instructions specific to support system scheduled and unscheduled downtimes are included in Connect Care downtime resources for clinicians.


Webinar: Complex Lab Results in Patient Portals

As previously posted, more lab test results were made available last February in My Personal Records (MPR), found in MyHealth Records (MHR), the single access point for Albertans’ personal health information. These lab results are viewable through the MPR application. Making more results available online provides Albertans with more access to their health information and acts as an additional safety net for patient care within the system.

Through a series of rollouts, additional results are being added to MPR through to September. To date, the following results are now viewable as soon as they are released by the lab:

  • About 95% of the most commonly ordered (by volume) lab test results were viewable as of February 1. 
  • More complex results in pathology and other areas are being included in MPR on August 23.

Providers may notice some changes in their patterns of work, and may wish to consider giving patients more information about the implications of different results at the time of ordering a test. Physicians and other providers will continue to have access to results through their usual delivery channels.

For more information about the August 23 rollout, AHS will be hosting a 1-hour information webinar on Zoom: 

  • To register
    • Wednesday, August 18, 2021, 10:00-11:00
    • Please add this link to your calendars and join the Zoom meeting.
      • Dial by your location:  1 587 328 1099
      • Meeting ID: 980 6212 9635
      • Passcode: 884504
For more information about laboratory result release via portals:


Leave of Absence Workflow Improvements

When admitted patients leave an inpatient setting with expectation of return, they enter a "leave of absence" (LOA) status. Special provisions may be needed, including for things like medications to be taken while on leave. 

A LOA navigator (usually found within the Discharge activity in Hyperspace) helps clinicians take care of everything needed for a LOA. This now has a new section, “LOA Orders for Procedures”, to be used to continue all required inpatient medications when sending a patient to another site for a procedure.

If medications are not required during transfer, then the only requirement is placing an LOA order for the procedure in the Orders section.

The Clinician Manual, with attached tip sheets, has been updated:


AHS CMIO Portfolio Leadership

A big welcome to Dr. Jeremy Theal who assumes leadership of the Alberta Health Services (AHS) Chief Medical Information Officer (CMIO) portfolio next month!

From Dr. Francois Belanger, AHS Chief Medical Officer & Vice President Quality:

I am very pleased to announce Dr. Jeremy Theal will assume the role of Chief Medical Information Officer (CMIO) for AHS, effective August 30, 2021.

I would like to sincerely thank Dr. Stuart Rosser for providing interim coverage for the Chief Medical Information Officer role over the last year. His familiarity with the Connect Care design, build, and implementation provided the context and continuity, which were imperative to this transition period, and I am grateful for his leadership and support during this time. Dr. Rosser will continue to benefit the Connect Care Project and will return to his role of Physician Design Lead.   

The CMIO plays a key part in the AHS senior leadership team. Reporting directly to the Vice President Quality & Chief Medical Officer of AHS and forming a triad with the Chief Information Officer (CIO), and the Senior Program Officer – Connect Care, the CMIO co-leads the development of a steady-state clinical IT and informatics strategy, as well as represent and communicate project and operational issues to clinical business leaders and clinicians within AHS, all while promoting clinical improvement and innovation. The CMIO directs and oversees engagement of physician communities in the five AHS zones, building awareness and opportunities for meaningful physician CIS adoption.

Dr. Theal graduated from the University of Toronto, Faculty of Medicine in 1999 in addition to completing an internship in Clinical Informatics at the Harvard Medical School during the summer of 1998. In 2003, Dr. Theal completed his Fellowship in Internal Medicine followed by a Fujisawa Fellowship in Hepatobiliary Disease and ERCP in 2005, an AstraZeneca Fellowship in Endoscopic Ultrasound in 2005 and a Fellowship in Gastroenterology in 2006. Dr. Theal is currently Staff Gastroenterologist at the North York General Hospital in Toronto, Ontario since 2006.  

Over the past 15 years, Dr. Theal has held several key health informatics leadership roles at the hospital, provincial and national level. As the Chief Medical Information Officer at North York General Hospital, he was the physician lead of a multi-award winning clinical information system implementation that built evidence into daily care workflows and significantly reduced inpatient mortality. He founded and led the innovative Clinical Systems Benefits and Adoption Team, which was funded by the Ontario Ministry of Health and provided peer-to-peer coaching in clinical systems implementation to over 80 hospitals across Ontario, resulting in reduced project costs and improved system outcomes. At Canada Health Infoway, he led several projects including the Canadian CPOE Toolkit, a digital network that freely shared a library of over 1,500 evidence-based electronic order sets among publicly-funded hospitals and long-term care facilities nationwide. For his efforts in improving patient care with clinical systems, Dr. Theal received the Ontario Minister's Medal Honouring Excellence in Health Quality and Safety. In 2020, he completed a one year program in Safety, Quality, Informatics and Leadership at Harvard.

Dr. Theal is an experienced physician leader with proven results in transforming care at an organizational, provincial and national level through design, implementation and data-driven improvement of clinical information systems. This previous experience combined with his passion for improving quality and safety of care will bring a wealth of experience and knowledge to Alberta Health Services in his role as Chief Medical Information Officer.  

Please join me in giving a warm welcome to Dr. Theal in his new role.  


Workspace ONE Outage - Thursday July 29, 2021, 19:00-23:00

As part of routine maintenance, there will be a very short outage of Workspace ONE, the application that AHS uses to manage clinical mobile apps, on Thursday, July 29, 2021 between 19:00 and 23:00. The outage may last as long as 5 minutes.

This brief outage could affect users of the Connect Care mobility apps Haiku and Canto. Users of these apps during the outage window may be kicked out. If that happens, please wait 5 minutes and then log back in.


Connect Care 180-Day Inactive Access Account Disabling

As of July 22, 2021, the Alberta Health Services Identity & Access Management (AHS IAM) team activates an anticipated security practice for Connect Care. In short, Connect Care user accounts that are not accessed for 180 consecutive days will be inactivated. Users with inactive accounts will not be able to log in to Connect Care.   

  • Anyone at risk of Connect Care account inactivation (no log ins for 150 days) will be sent automated email notifications from “Identity Management”, the AHS IAM system.
    • Email notifications are sent both to the user and to the user's "Authorized Approver" (manager), with repeat notices 30, 15 and 2 days prior to the inactivation date. 
    • Email notifications identify the upcoming inactivation date and actions that can be taken to maintain access.
    • Prescribers may also receive additional email notifications from Provincial Medical Affairs.
  • If the Connect Care user fails to log in despite warnings, the account will be switched to inactive status on the previously identified inactivation date. 
  • Inactive accounts can be reactivated if and when users return to active clinical work in Connect Care settings. Managers will work with the affected end user to determine the best pathway to renewed Connect Care access, including any training or other remediation that may be required.  

The previously described inactive user protocol comes into force Tuesday, August 24, 2021. The process helps ensure that Connect Care users remain available for system alerts, information about new or changed features, and important clinical notifications. 

Managers may want to attend Zoom Virtual Office Hours (to be recorded) to explore their role and the inactivation protocol in more detail:  

This inactivation protocol applies to all AHS employees, members of the medical and midwifery teams, students, volunteers, and other persons acting on behalf of AHS (including contracted service providers).

More information:


More With Less: Using Mobile Billing for Repetitive Services

We've previously posted about the re-release of professional billing supports within Connect Care's mobile platforms (Haiku for smartphones and Canto for iPads). It is nice to see growing uptake.

Some users wonder about best "use cases" for mobile billing. One such case relates to submission of multiple repetitive charges (service event billings) for a patient. Mobile billing offers a unique feature for "copy-forward" of a prior charge to a new date without having to re-enter all the billing details (e.g., health problems, referring provider, modifiers):

  • Open a patient's chart in Haiku or Canto and go to the Charge activity.
  • Confirm or select the date for the intended billing charge.
  • Tap the "Add" button, then tap the copy icon (top left), then select the prior charge (e.g., hospital visit) to be copied.
  • Tap "done" (top right).
  • Optionally tap the copied charge for further editing (but in most cases it can be left as is... the needed date changes are automatically updated).
  • Tap "File" to submit the charge.
  • Cycle through this workflow (it gets fast!) for all the days that the charge should be copied to.

Use of the mobility copy charge feature can dramatically speed up, for example, recording multiple daily visits for a patient one has been caring for over a period of time in hospital. See the mobile billing Manual and linked tips resources, focusing on the "copy" feature, for more information.


MyAHS Connect: Putting Health Information into the Hands of Albertans

This July 2021, we reached an exciting milestone: more than 50,000 patients now have access to their Connect Care health record through MyAHS Connect! 

Patients accessing services at AHS facilities that have implemented Connect Care have the option to sign up for MyAHS Connect. A big thank you to prescribers at Connect Care sites who have encouraged their patients to “get connected!”

MyAHS Connect gives patients the opportunity to be a more active member of their healthcare team and enables them to communicate with their healthcare providers more easily, using their smartphone, tablet or computer. It’s a win-win for patients and care teams.

For more information about MyAHS Connect, see:


Announcement: South Zone Associate Chief Medical Information Officer, Dr. Bilal Mir

A message from Dr. Aaron Low, Zone Medical Director, Alberta Health Services South Zone:

We are pleased to announce Dr. Bilal Mir has accepted the role of ACMIO effective June 14, 2021.

Dr. Mir was born and raised in Pakistan and completed Medical School at Nishtar Medical College in Multan, Pakistan. Before moving to Canada in 2001, he completed three years training in Surgery and Trauma in Zimbabwe. From 2002-2004, he was in the second batch of the Rural Family Medicine Residency program, based out of Lethbridge, AB. He went on to complete CCFP-EM training in University of Calgary. After finishing his residency, he practiced in Medicine Hat, AB as an Emergency Physician for four years. This was followed by working in Victoria, BC for five years as an Emergency Physician.

In 2014, Dr. Mir moved back to Alberta, working as an Emergency Physician at Foothills and Peter Lougheed Hospitals in Calgary, AB. His wife and extended family were originally from Lethbridge, which made their decision much easier to finally settle in Lethbridge, AB at the end of 2015.

In addition to working as an Emergency Physician in Lethbridge, Dr. Mir is also the Department Head of the Emergency Department at CRH and leads the ED program Quality Council for South Zone.

Dr. Mir loves the collaborative environment that is the Chinook Regional Hospital and is excited to start a new role as Associate Chief Medical Information Officer (ACMIO) in medical leadership. He has great enthusiasm for the Connect Care project, and the benefit this will be to our clinical care

He is happily married and has two wonderful boys. His interests include hikes, spending time in nature, love of the sport of Cricket, and spending time with his family.

Please join me in welcoming Dr. Mir to his new role.


All Prescriber Bulletin - Discharge Documentation Co-sign for Medical Learners

All-user-bulletins highlight stumbling blocks that all physicians need to be aware of when using the Connect Care clinical information system.

Discharge Documentation Co-sign Mandatory for Trainees

Prescriber trainees and students, including medical students, residents and fellows, as well as nurse practitioner students, are “supervised” by fully licensed prescribers who must co-sign or attest to many trainee activities in the Connect Care clinical information system (CIS).

One activity where co-signs are always required relates to discharge documentation. History & Physical, Consult, Operative, Labour & Delivery, ED Provider Note and Discharge Summary summative documents are Connect Care note types that also flow to Netcare (and eDelivery). Without a co-sign, the summative document will post to Netcare under the trainee's name (as opposed to the attending prescriber), which in turn provides an inaccurate reflection of the record of care and can impact follow-up efforts. 

For more information on prescriber trainee accountabilities:


Connect Care Mobility Supports for Professional Billing Resume

The Connect Care clinical information system (CIS) supports prescribers wishing to record “charges” (billable professional services) during or after patient care. Participating prescribers typically personalize charge capture tools in Hyperspace so that common codes and modifiers are immediately available. 

Further efficiencies are possible when Connect Care mobile applications for smartphones (Haiku) and iPads (Canto) are used to manage repetitive billing tasks. Having previously posted about problems that required temporary suspension of mobile billing supports, we are pleased to report their reintroduction with many improvements.

The Manual highlights a few of the differences between billing activities in Hyperspace, Haiku and Canto. Two new tip-sheets explore the powerful billing functions available for immediate use.


Subscribing to Connect Care Blogs - Updated

Blogs (short periodic online postings) can help clinicians to keep abreast of Connect Care developments, tips, questions and supports. All prescriber-oriented blogs are available via a common link:
Different “channels” address different needs:
All channels can be accessed from any other channel by using a button-bar that appears immediately below the blog title area. Select a button to jump to the channel of interest.

Note that the button bar also provides easy access to the Connect Care Manual, eHealth Glossary, MyLearningLink and HelpDesk. The far-right button will open a global search page that queries all blog channels at once. If searching within a channel, use the Search box towards the top of the left column.

By “subscribing” to a blog, one can be alerted to new material via email messages. A "Follow (subscribe)" tool in the middle of the right column allows an email address to be entered. The associated email distribution service has been switched to a new provider, simplifying the subscription process.

NOTE: All existing subscribers are required to confirm their subscription. Look to the top of the first of the new email newsletters and click on the link indicating confirmation of intent to continue.


In Basket - Courtesy Copies Now in Transcription Folder

We've previously posted about the upcoming Connect Care Spring 2021 Upgrade, occurring on June 24, 2021. With this upgrade, Connect Care users will see courtesy copies of transcriptions created by eScription at sites not yet on Connect Care in the "Transcription" folder of their In Basket. 

If you have any questions about this new function, please contact: speechrecognition@ahs.ca.


Changes to Available Lab Results in MyHealth Records/My Personal Records

Effective June 15, 2021, lab tests for microbiology and blood bank will be released immediately to Alberta Health’s MyHealth Records, in the My Personal Records (MPR) application. This change is part of Alberta Health’s rollout of expanded result release, which began in February 2021, to provide Albertans with more access to their health information.

Once the changes are in place, new MPR users will see an 18-month retrospective view of any lab results slated for release. Existing MPR users will not have labs added retroactively, but they will be able to see the expanded lab results moving forward. 

As is the standard practice, Connect Care releases these lab test results to MyAHS Connect. What’s new is that, as of June 15, 2021, these specific lab test results will be released immediately to MyAHS Connect, instead of being delayed by five days as they were previously. This means that patients will have immediate access to more of their own lab results and may have questions for their healthcare providers about them. As part of the overall rollout plan, Alberta Health is planning to release additional lab test results to MPR in the coming months. We will provide more details regarding the next planned release as we have them. MyAHS Connect result release will change to immediate for results being released in MPR as they become available. 

Alberta Health is providing support to Albertans through the MyHealth.Alberta.ca website and a 24-hour telephone line at 1-844-401-4016. Albertans can also call HealthLink at 811 for health-related inquiries.


Connect Care CMIO Refresher Training

Some Connect Care users trained in the earliest waves, particularly those who only occasionally use the system, may find it beneficial to have some refresher training to ensure they continue to have a positive user experience.

CMIO refresher training for Waves 1 and 2 CMIO users in the Edmonton Zone can be accessed in one of two ways:

  • Register for Independent Learning on MyLearningLink, available for the following tracks (more tracks to be added, see below*):
    • Epic – CMIO Addiction and Mental Health 
    • Epic – CMIO Ambulatory 
    • Epic – CMIO Anesthesia
    • Epic – CMIO Cardiology 
    • Epic – CMIO Critical Care Adult
    • Epic – CMIO Diagnostic Imaging
    • Epic – CMIO Emergency Medicine 
    • Epic – CMIO Inpatient Admitting and Consulting
    • Epic – CMIO Obstetrics and Gynecology 
    • Epic – CMIO Pediatrics
    • Epic – CMIO Rural
    • Epic – CMIO Surgery
    • Epic – CMIO Personalization (note: users need to complete their EUPA prior to registering)
  • Register for EZ Wave Basic or Personalization Instructor Led Training (ILT) on MyLearningLink 

There is no time limit to access refresher training through the Independent Learning option, and users can pick and choose what they would like to review. While Independent Learning takes approximately 1.5-2 hours to complete, the total time refresher training via this option would take depends on how much the user would like to review.

Refresher training via the Instructor Led Training option runs from August 30 to October 31, and is a repeat of users' original basic or personalization training. In-person and virtual options are available. Basic Instructor Led Training for most tracks takes approximately 6 hours, and personalization Instructor Led Training takes approximately 4 hours. 

For any questions or if your track is not listed, please email CMIO.EZ@ahs.ca.

*Independent Learning for NICU and Lumens will be available by September, and Independent Learning for all tracks will be available by the start of Wave 4 (November 7). Another notice with an updated list will be posted when available.