2022-10-31

Countdown Checklist L5, T-minus 5: Find Drop-In Centres

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Take advantage of the Prescriber Drop-in Centres
Scheduled in-person drop-in help sessions are available at the Foothills Medical Centre for Calgary Zone and the Red Deer Regional Hospital for Central Zone, just before and for weeks post-launch. These are good for troubleshooting issues related to mobility, personal device, dictation, personalization and workflows, as well as login, role and access problems.

Schedules for the drop-in centres (including dates, times, and rooms) can be found in the Connect Care Manual. Note that locations and times can change. Late-breaking information about the drop-in centres will be posted in the Connect Care Manual (launchhelp.connect-care.ca).

2022-10-30

Countdown Checklist L5, T-minus 6: Follow the Tippies

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Follow Connect Care Tippies
With most Launch 5 prescribers having full Connect Care production access, this is prime time for setting up starter personalizations that can streamline Connect Care workflows at launch. This is also a great time to collect simple best practices that colleagues have found most useful. These "Tippy" peer-to-peer tips can be considered within a moment, with many able to speed things up for most users.

Tippies are published on our "Tips" channel (button above or tips.connect-care.ca) and are re-released approximately twice a week in the peri-launch period. Please consider subscribing to the Tips channel.

The entire Tippies collection can be viewed via tippies.connect-care.ca or tippy.connect-care.ca (worth bookmarking).

2022-10-29

Countdown Checklist L5, T-minus 7: Support Cutover Activities

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Support Cutover Activities
Key for attending physicians, nurse practitioners and trainees anticipating Launch 5 inpatient and/or outpatient launch is work to make sure that essential information is ready for loading or linking into the Connect Care clinical information system before launch... and that legacy systems are tidied up so that they can be retired. Related preparations include: 
  • General inpatient
    • For non-Sunrise Clinical Manager (SCM) sites, make sure that all dictations are complete and signed; use dictation (eScription) for all admissions, transfers and consults between now and launch, if possible, so that transition notes at launch can refer to recent documentation in Netcare. 
    • For SCM sites, complete documentation using existing systems (templates, eScription); SCM production will be accessible post-cutover since not all SCM documentation is copied to Netcare.
  • Surgical inpatient: Make sure that work is underway to enter upcoming surgical cases into Connect Care.
  • Outpatient: Make sure that all clinic documentation is complete, signed and routed, while also taking care to close any charts still open in legacy systems.
  • Complex patients: Consider pre-launch problem list documentation to support easy transition note generation at launch.
  • Long-term care (LTC):
    • October 31–November 5 - Review orders entered into Connect Care for LTC residents to ensure accuracy of medication and non-medication orders. 
    • LTC clinical teams may still be entering care plan information and other clinical documentation, but all orders will be entered as of October 28.
Key resources:

2022-10-28

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

BBHR: Interactive Patient Lists

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to comply with minimum use norms.

Interactive Patient Lists

The Connect Care clinical information system (CIS) includes powerful tools for accessing, personalizing, building and sharing patient lists.

Those working on inpatient ward, consult or service teams can benefit from the creation of one or more personalized lists. Unfortunately, it can be daunting to know which columns (often with many similarly named options to choose from) to line up for a specific clinical need. 

A clinician-led working group has established standards for Patient List design and has used those to produce a growing set of high-performing, validated and clinician-recommended list columns (easy to recognize as descriptors start with "[AHS]"). In addition, a set of 6 patient list templates can help users initiate personal lists with preferred columns.

To start or adapt a "My List" personal list:

  • Use the "Edit List" menu (top left of Patient Lists activity) to pick the "Properties" submenu.
  • Look for a "Copy" button at the bottom left of the "Available Columns" section in the list editor. Click this.
  • Note the list templates with names that start with "++AHS IP MD..." (near the top of the pick-list) and select a template fitting the clinical workflow (e.g., ward rounds, ward consults, emergency consults).
  • Either use the patient list configuration as is, or add/remove columns to personalize. Columns that have descriptors starting with "[AHS]" are preferred.

A number of enhancements respond to user requests:

  • Content - Columns display succinct information that is formatted to comply with AHS standards.
  • Hover - Hovering over columns within patient rows triggers pop-up displays of relevant information.
  • Double-click - Activating a column within a patient row will either open a relevant editing tool within the list or will open the patient chart to a relevant activity.
  • Sorting - This is optimized for clinical use case.
  • Report - Again defaulted to best fit the clinical use case.
A number of Patient Lists resources have been updated:

Countdown Checklist L5, T-minus 8: Complete Login Lab

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Complete CMIO Login Lab
It is essential that all Launch 5 prescribers confirm access to the AHS Network (insite.ahs.ca), to the Unified Access Portal (myapps.ahs.ca) and to Production (PRD) Connect Care.

In addition, all prescribers are required to complete a "CMIO Login Lab" found within Connect Care Hyperspace. This checks that the right tools are assigned to the user in the right way. 

Step-by-step instructions are provided in a tip:

2022-10-27

BBHR: RAPID Rounds Report Consolidates Transition Planning Information

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

RAPID Rounds Report

When a patient (row) is selected in a Rapid Rounds patient list, a "report" displays either below or to the side of the list (user preference). The default report for Rapid Rounds is a transition planning report. The same report can be viewed as a pop-up by double-clicking within the Room/Bed or Length of Stay (LOS) columns in the patient list. And the report is always available from inpatient chart sidebars.

The new report functions like a planning dashboard. It gathers in one place all information that might be needed when preparing for discharge or transfer. More importantly, the report is interactive. The displayed information can be selected (click or tap) to view deeper layers of related information. And the data (e.g., pre-admission community supports) can be edited in-place, allowing work to be done in patient lists without having to open individual charts.

Countdown Checklist L5, T-minus 9: Check In Basket

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Check In Basket
Launch 5 prescribers who have completed basic training and the associated proficiency assessment gain access to the Connect Care production environment (PRD), where they can complete personalizations and otherwise get ready for launch. As soon as a prescriber gains access to PRD, they also have an active "In Basket", with immediate implications to the routing of patient test results and communication.

Some prescribers participate in or are affected by early cutover and conversion activities; they can line up orders that need to be ready in the system at launch. There may be communications that relate to setting up surgical cases or outpatient encounters that will occur post-launch. In addition, once a prescriber's account is activated in PRD, new test results will start to automatically route to the prescriber's In Basket, and other Connect Care users can send messages to the prescriber via In Basket.

More information on managing results and reports is available in the Connect Care Manual. A Results Management Toolkit has been prepared (and is continually enhanced) to help prescribers hone effective and efficient results management habits. Prescribers with "mixed-context" practices need to be aware of situations where results might route to both their Connect Care and external EMR systems.

For these and other reasons, it is best to start regular In Basket checks now. A useful In Basket personalization sends alerts to an email of one's choice when there is new In Basket content.

2022-10-26

BBHR: RAPID Rounds Patient List Supports Multidisciplinary Discharge Planning

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

RAPID Rounds Patient List

"RAPID" (Review, Assess, Plan for Imminent Discharge) Rounds is a CoACT Collaborative Care activity that fosters communication within and between care team members, including patients and families. It facilitates timely coordination of care and decreases overall lengths of stay.

Connect Care provides a number of informational supports for Rapid Rounds, including:

  • Rapid Rounds Patient List - For use during multidisciplinary discharge planning rounds, this allows quick information access and documentation while reviewing a panel of inpatients.
  • Rapid Rounds Report - Provides a compressed summary of discharge planning information together with interactive tools for updating key data and multidisciplinary discharge readiness "traffic lights".
  • Transition Planning Sidebar - For use when a chart is opened to an inpatient encounter, replicating much of the information found in the Rapid Rounds report while speeding access to information best updated during day-to-day care.
Connect Care's patient lists serve as a gateway to inpatient workflows. A uniquely interactive list has been developed to support RAPID Rounds. This exposes information needed for discharge planning while allowing much of it to be updated without leaving the patient list.

Countdown Checklist L5, T-minus 10: Anticipate Computerized Prescriber Order Entry (CPOE)

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Anticipate CPOE
Computerized Prescriber Order Entry (CPOE) refers to the process of a medical prescriber entering orders electronically via a digital health record instead of using paper-based processes. 

CPOE offers an important means by which health processes and outcomes can improve. Entered orders trigger clinical decision supports that can help avoid unsafe medications, promote best practices and improve system performance. Studies show that the move from paper to CPOE decreases common medication errors by 50% or more.

Accordingly, it is a Minimum Use expectation that a
ll tests, interventions and medications that can be ordered in Connect Care must be ordered in Connect Care. Very few exceptions are acceptable.

Connect Care provides tools that make CPOE as easy as possible. Indeed, with the convenience of ordering personalized favourites on any computer or mobile device, anywhere, anytime, ordering is easier to do, and do well, than when constrained by paper. Still, Launch 5 will bring significant change for many providers at facilities moving from paper to computerized order entry. This is a good time to anticipate and prepare for CPOE:

2022-10-25

Countdown Checklist L5, T-minus 11: Anticipate Acute Cutover

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Anticipate Acute Cutover
Cutover for acute care is a process through which key pieces of information about admitted patients are entered into Connect Care prior to launch. The primary concern for prescribers will be the management of medication and non-medication orders, and the translation of important information about patients’ clinical status from a paper record (or Sunrise Clinical Manager [SCM]) to Connect Care.

Prescribers should anticipate, and mobilize resources for, five key tasks as part of cutover processes near launch:
  1. Review paper BPMH form to ensure home medication list is accurate, and sign. The cutover nursing team will only enter information from signed BPMH forms. This task can be performed any time before launch.
  2. Validate continuing medications on paper abstraction forms (or in SCM) to be entered by pharmacists 72 hours prior to launch. For SCM sites, see the SCM FAQ for additional medication order tasks.
  3. Document continuing non-medication orders on paper abstraction forms to be entered by the cutover nurses and dieticians starting 72 hours prior to launch. For SCM sites, see the SCM FAQ for additional non-medication order tasks.
  4. Validate entered orders in Connect Care on the morning of launch. For SCM sites, see the SCM FAQ for additional order validation tasks.
  5. Ensure they have an up-to-date patient list the day before launch. Teams will have to create provider-specific and specialty lists by finding their patients on the individual units throughout the hospital; teams are encouraged to have a designate identified prior to launch to manage this.
    • Note: Service groups that will use provider care teams to identify their patient lists will need to attach their provider care teams to the patient’s treatment team in order to populate patient lists.
The following FAQs and demo can help prescribers prepare for acute cutover activities (for long-term care activities, see this post):

2022-10-24

BBHR: Introducing the Connect Care Transition Planning Package

Building a Better Health Record (BBHR)

As part of our documentation quality improvement initiative, we promote practical ways for clinicians to provide clear and actionable communication at transitions of care.

Connect Care Transition Planning Package

Preparing for discharge begins at admission. Some admissions are straightforward, with dates and dispositions unfolding as expected. Others are complex and require coordinated multidisciplinary planning to facilitate safe transitions. 

Connect Care provides a new set of integrated supports that can help clinicians with complex discharges, while improving communication with healthcare providers for all discharges. These tools comprise a "transitions planning package" that includes:

  • Improved Admission and Discharge Navigators
  • Expected Discharge Date (EDD Management) tools
  • Daily Checklists
  • Rapid Rounds Lists and Reports
  • Transition Planning Sidebars
  • Transition Planning Documentation blocks
  • LACE Readmission Index calculations and recommendations
  • Provincial Standardized Discharge and Transfer Summaries
  • Communications to Electronic Health Record (Netcare) and Electronic Medical Records (eDelivery)

The next series of BBHR postings will focus on transition planning tools, highlighting how they work with tips, guides and demonstrations. 

Ordering Therapy Plans - Launch 5 Prescriber-Led Support Sessions

Edit: New session added.

Physicians and other prescribers who order recurrent, ongoing therapies (IVIG, blood, antimicrobials, etc.) known as Therapy Plans (pre-defined collection of related/standing orders that can apply to multiple/recurrent encounters over time) are invited to attend orientation sessions. The sessions explain the process of ordering Therapy Plans and will assist you when converting legacy orders and paper-based orders prior to Launch 5. There will be demonstrations of Therapy Plan workflows and an opportunity to address questions. 

The following sessions provide background information and context, focusing on workflows with demonstrations. Although important for Launch 5 prescribers who anticipate Therapy Plan use, all Connect Care prescribers are welcome, as many may benefit from a refresher.

Clicking on the hyperlinked date for a session will open a calendar invite for that session, which you can then respond to and receive the meeting information.

For more information, please see the below resources:

Prescriber Drop-In Centres Now Open - Virtual and On-Site

The Connect Care Launch 5 prescriber drop-in centres are now open! 

These centres are good for troubleshooting issues related to mobility, personal devices, dictation, personalization and workflows, as well as login, role and access problems. 

More information on the drop-in centres and their hours can be found at launchhelp.connect-care.ca. This link can also be accessed from the banner found at the top of each page of the Connect Care Manual.

A summary of "hot topics" or key issues being identified and addressed through the drop-in centres and other launch supports will be posted on our Support channel, with daily summaries starting launch day.

Countdown Checklist L5, T-minus 12: Know Where to Get Downtime Help

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Know where to get Downtime Help
The Connect Care clinical information system (CIS) needs periodic maintenance. Scheduled downtimes can happen as often as monthly, usually in the early hours of a weekday (e.g., between 00:30 and 04:30), avoiding peak patient care times. Downtimes can affect CIS parts (e.g., linked WellSky transfusion system) and/or the entire digital health record. Details about affected sub-systems are posted in advance of a planned downtime, and a variety of backup systems ensure that things like test results, order sets, documentation and other key tools remain accessible. During downtime, a CIS environment that provides a read-only view of chart information is available.

Most clinicians rarely, if ever, experience a scheduled downtime, and unscheduled downtimes are even rarer. The key is to know where to find just-in-time information and support.

The Connect Care Manual is hosted on separate servers not affected by AHS infrastructure, and so remains available during downtimes. In preparation for launch, check out the following link to see what the Manual covers. Essential information on downtime procedures is covered in a 1-page tip sheet, worth bookmarking. The first downtime scheduled after launch is December 8, 2022, so there will be plenty of time to prepare.

2022-10-23

Countdown Checklist L5, T-minus 13: Identify Launch Supports

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Identify Launch Supports
This is a good time to check that you and your colleagues know who the Super Users, Medical Informatics Leads or other peer-resources are for your clinical site, group, area or clinic. They can facilitate pre-launch personalization activities. They will be present and a great resource during the weeks around launch. 

Clinical groups may plan for their own start and end-of-day check-ins to flag issues to forward to twice daily launch support meetings.

Note where Launch Supports are described in the Connect Care Manual. This information is frequently updated with specifics about how to find and use in-person, online and telephone supports for help with Connect Care on-boarding, including the daily Super User schedule and details about the Launch 5 Virtual Drop-in Centre and the Calgary and Central Zone in-person drop-in centres.

2022-10-21

Countdown Checklist L5, T-minus 15: Get Ready for Interfacility Transfers

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Get Ready for Interfacility Transfers (IFTs)
Transferring admitted patients between facilities may seem a confusing process, particularly when the receiving facility is not on Connect Care. But there's help! 
  • RAAPID: The RAAPID (Referral, Access, Advice, Placement, Information & Destination) service manages all consultation requests within Connect Care, streamlining the process into a single "Intake Encounter". If transferring a patient to an alternate level of care or to emergency care, call RAAPID first.
  • Keep Calm and Navigate: Navigators help prescribers navigate multi-step workflows where it is otherwise easy to forget key requirements. The below navigators support patient movement.
    • Interfacility Transfer (IFT) Navigator: If your patient is being transferred to another facility and is not expected to return.
    • Leave of Absence (LOA) Navigator: If your patient is being transferred to another facility and is expected to return (or you're not sure).
    • Transfer Navigator: If your patient isn't leaving your facility but is being transferred to another department.
    • Discharge Navigator: If your patient is leaving your facility and is not going to another healthcare facility.
For additional information, including tip sheets and demos on specific workflows (e.g., ED vs. specialty consults), see the Connect Care Manual. The below linked infographics are also handy visual guides, the first on which Connect Care navigator to use for movement of admitted patients, and the second for IFTs specifically within the Calgary Zone.

2022-10-20

Ambulatory Tips, Tricks, and Traps - Launch 5 Prescriber Support Sessions

The ambulatory component of basic Connect Care training for prescribers who also provide acute care is necessarily streamlined. However, some prescribers with a significant ambulatory workload may feel like they have not had sufficient exposure to the ambulatory tools and workflows in Connect Care via basic training to be comfortable navigating the Connect Care clinical information system during a busy clinic come launch. To help these users, the CMIO will be hosting additional ambulatory support sessions. 

These 1-hour sessions are an opportunity to see ambulatory workflows in action, to hear advice from providers who have been using Connect Care in busy outpatient practices, and to ask questions – all in anticipation of your first day in clinic on Connect Care.

To register for a session, click on the hyperlinked date for the session that works for you (the sessions are all the same). It will download and open a calendar invite for that session, which you can then respond to and receive the meeting information.

2022-10-19

Countdown Checklist L5, T-minus 17: Confirm Dual Roles

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Ambidextrous? Let us know!
Most physicians work within a primary care or specialty service and are well served by the Connect Care department, role and user template initially assigned to them. Some prescribers work in multiple facilities or specialties (e.g., Critical Care and Medicine), still served well by their Connect Care toolset and the ability to change departments (contexts) on the fly.

Some prescribers work in two or more clinical areas that require quite different clinical information system (CIS) modules. The emergency module (ASAP), for example, is not like the critical care user interface. If one needs to switch between different modules for different roles (e.g., ER physician and Critical Care physician), then more than one "job" needs to be added to one's Connect Care prescriber record.

Connect Care has made these configuration changes for dual-role prescribers who are already known. If you think you may have been missed, likely because you do not see a module you need in PRD, get in touch with Medical Affairs or Provincial NP Services to request adjustments to your profile.

2022-10-18

Connect Care Scheduled Downtime and Fall Upgrade - Thursday October 20, 2022, 00:30-04:30

What you need to know

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur during downtime on Thursday, October 20, 2022, between 00:30 and 04:30. On this occasion, all Connect Care production systems are affected, including Hyperspace, Transfusion (WellSky), Content (Quanum), Dictation (Dragon Medical One), OBIX, MUSE and ECG Web, MyAHS Connect, and the Link Provider Portal. Connect Care PRD SRO (the read-only copy of the production environment) will be available during this outage; PRD SRO is accessible from any computer used for documenting in Connect Care regularly. Netcare also remains available. Note there are also limitations on managing personalization settings before (and during) this period due to the transparent lockdown, previously posted about here. 

This downtime window is specifically for the Fall 2022 Upgrade, with changes to most Connect Care applications. These changes are primarily enhancements and will affect all prescribers using Connect Care. A summary of the change impacts are available in a slide deck, linked from the Manual. The slide deck includes links to tip sheets hosted by Epic; users will need to have an Epic account to view them. Resources specific to changes to Mobility (Haiku/Canto) and In Basket are also available in the Manual, as well as information for private surgical MOAs. 

What you need to do

BEFORE DOWNTIME

    • Complete orders and documentation in the chart before downtime begins.
    • Stop using PRD for orders 15 minutes prior to downtime, as they may not be processed.

DURING DOWNTIME

    • Check with Unit Clerk/Charge Nurse to confirm processes for ordering, documentation, and patient movement.
    • Use paper documents provided in clinics and inpatient units, with forms appropriate for orders and/or charting.
    • Postpone, if possible, routine orders or documentation until after downtime. This will limit amount of data entry and reconciliation required post-downtime.
    • Orders: Use paper order sheets for essential orders during downtime.
    • Documentation: Use paper forms or eScription for essential documentation for procedures or intervention results and reports.

AFTER DOWNTIME

    • Prescribers are responsible for the following activities for any patient admission, transfer, or discharge:
      • Updating the problem list
      • Completing medication reconciliation
      • Entering admission, discharge, or visit diagnosis
    • Prescribers receiving In Basket messages about missing chart elements should follow the link to the missing chart element and, for non-ED prescribers, enter “.DOWNTIME” (SmartPhrase) to complete the chart element, indicating that content is available elsewhere in the chart. For ED prescribers, use the SmartPhrase ".DTNOTE".

Where you can find more information

For essential information on downtime procedures, see the 1-page tip sheet. For additional information, see the Connect Care Manual:

2022-10-17

Countdown Checklist L5, T-minus 19: Check Provider Registry Entry

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Confirm PROVIDER REGISTRY Information
The Connect Care clinical information system (CIS) draws from a “provider registry” to store information about clinicians in the CIS. The registry is also a source of information that can affect how CIS user roles and permissions are set up, how providers can find and communicate with one another, and how things like preference lists and referrals work. 

It is important that this information be correct, and getting ready for Connect Care launch is a perfect time to validate information about oneself. Specific instructions are provided in: 
Access and identity essentials are described in the Connect Care Manual.

2022-10-14

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L5, T-minus 22: Confirm PRD Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Check your PRD (Production) Access
All prescribers who have completed their On Our Best Behaviours (InfoCare) training and Connect Care Proficiency Assessment (EUPA) should be able to log in to the full production version of Connect Care (PRD) by now.

Please do the following from within an AHS network (AHSRESTRICT) or from outside with the aid of an RSA security fob or token:
  1. Go to myapps.ahs.ca and log in with your AHS username and password. Can't get in? See "Access Problems" in the Connect Care Manual.
  2. Once logged in to myapps.ahs.ca, ensure that the PRD (production) Connect Care icon is available. If not, see "CIS Access" in the Manual.


  3. Open PRD and log in with your AHS username and password. Can't get in? Contact AHS IT Service Desk or ConnectCare.SupportTeam.Security@ahs.ca
We are trying to identify Launch 5 users who somehow got missed in access provisioning. Do not expect access if OOBB (InfoCare) or EUPA is not complete.

2022-10-12

Countdown Checklist L5, T-minus 24: Use CCIDs

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Use Your Connect Care Identifiers (CCIDs) on Community-based Orders
To ensure that laboratory, diagnostic imaging, and other investigation results and reports are delivered to your community or private office, make sure you use your Connect Care Identifiers (CCIDs) on requisitions when ordering labs and diagnostic imaging from outside of Connect Care. Please continue to also use legacy/non-Connect Care IDs.

CCIDs are provider, submitter and department IDs, and can be found at provideridlookup.ahs.ca. Requisitions from DynaLIFE, Alberta Precision Laboratories (APL) and AHS Diagnostic Imaging have been updated to include fields for these CCIDs.

For more information:

2022-10-10

Countdown Checklist L5, T-minus 26: Confirm Connect Care Access and Login Role

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Confirm Access and Role(s)
Do you, or could you, have clinical duties November 6, 2022 or following at a Launch 5 site?

If so, it is essential that you confirm that you have access to the AHS Network (insite.ahs.ca), to the Unified Access Portal (myapps.ahs.ca) and to Production (PRD) Connect Care. A successful PRD login (using your AHS username and password) is just the start. It is also important that a PRD login opens a Connect Care environment appropriate to one's roles and duties. Best to sort out any problems now, well before launch.

A "virtual login lab", which occurs during personalization training, allows Launch 5 clinicians to confirm that they have access to the right tools in the right way. Follow these steps (in order):
  • Complete basic training, the associated end-user proficiency assessment (EUPA) and On Our Best Behaviours (InfoCare privacy training).
  • Login to myapps.ahs.ca with AHS network (HEALTHY) login credentials and launch Connect Care production (PRD).
  • At the Hyperspace login screen, enter your AHS username and password.
  • If multiple "jobs" are presented (multi-role physician), complete the rest of this process for each in turn.
  • When asked for a "Department", choose the appropriate zone virtual clinical department (e.g., Edmonton Zone Cardiology, Edmonton Zone Pediatrics).
  • Once opened into Hyperspace, use the search function (top-right corner), type "CMIO" and jump to the "CMIO Login Labs Info" activity. Alternately, select the top-left "Epic" button, then "Help", then the "CMIO Login Labs Info" submenu item.
  • Examine the information provided and complete the linked survey to indicate whether the physician roles and templates appear correct.
For more information:

2022-10-07

Countdown Checklist L5, T-minus 29: Get Ready for OBIX (Perinatal Interface Software)

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Complete OBIX Training
OBIX Perinatal Interface Software is a provincial bedside solution which automates the delivery of fetal health information from the electronic fetal monitor (EFM) to the electronic health record (EHR) in Connect Care. On November 6, 2022, all Labour and Delivery (L&D) and non-L&D sites that have an EFM and are launching Connect Care will implement OBIX. The implementation of OBIX Perinatal Interface Software allows electronic sharing of the fetal heart rate (FHR) from the EFM to the Connect Care EHR for obstetrical patients, and makes this information available at bedside, on central monitors and via devices at other locations throughout Alberta. As it expands throughout Alberta, the provincial OBIX network supports better outcomes for maternal and newborn patients in Alberta. 

OBIX training will allow providers to become familiar with the interface. The training is additional to Connect Care launch training, is delivered entirely online, and takes about 30 minutes for physicians, medical learners and nurse practitioners. You should have already received an email to your AHS email from OBIX Perinatal Online Education and Training (P.O.E.T.) with instructions for how to access your OBIX training. To be prepared for the launch, please complete your OBIX training as soon as possible.

Care can still be provided prior to completing OBIX training by managing the patient in Connect Care and viewing EFM records at the bedside or on OBIX central monitors. Prescribers who have not completed OBIX training will only be able to view the tracing at the bedside or from OBIX central monitoring locations; once they have completed OBIX training, they can view the tracing from devices elsewhere in the hospital, at other sites, or remotely.

2022-10-05

eCLINICIAN Viewer Launching October 7, 2022

With the launch of Connect Care in November 2019, the eCLINICIAN clinical information system has been maintained in read-only state to ensure that legacy clinical information remained accessible while plans for full decommissioning were being developed. As of October 7, 2022, the eCLINICIAN patient record access in Connect Care (via the “Other Clinical Systems” link in Storyboard or Sidebar) will be removed and replaced by an eCLINICIAN "Viewer." This will continue to provide access to key clinical information from the legacy system.

How does this impact me? 

The ability to access legacy clinical information will continue, but the access method may change:

  • Key clinical information required for continuity of care will be available in real time via the eCLINICIAN Viewer. Connect Care prescribers will be able to access this Viewer. 
  • eCLINICIAN Letters, Notes and Communications (encounters before July 1, 2017) can be found in the Viewer, but not in the original formatting. Images that were embedded in Progress Notes will not display in the Viewer.
  • The entire eCLINICIAN database has been added to the AHS Enterprise content management system ("Solix") which can recover and generate reports from legacy data.

Requests by Connect Care prescribers for information not available in the eCLINICIAN Viewer, or for purposes outside of continuity of care, can be submitted as follows:

Countdown Checklist L5, T-minus 31: Get Ready for Billing Workflows

Continuing our list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Learn about Billing Workflows in Connect Care
A previous item introduced the “Service Codes” activity available in patient charts opened in Hyperspace, which allows prescribers to integrate Professional Billing into clinical workflows. Watch this short, animated video to understand the advantages of this workflow over traditional paper billing documentation. Documentation via the Connect Care mobile apps, Canto and Haiku, uses workflows similar to Service Codes. 

The Alberta Health Information Act permits prescribers to use personally identifiable health information for the purposes of getting paid for services. Traditionally, medical staff at AHS, Covenant Health and other publicly funded facilities would print this protected patient information from legacy electronic medical records (EMRs), and then make notes on the printout about health services charges to be submitted to Alberta Health or other payer. When using Service Code Capture and Professional Billing, patient and billing information is fully secure, and kept private throughout the workflow. For more information, please contact ServiceCodeCapture@ahs.ca; for NP-specific billing questions, contact Provincial NP Services at advancedpracticenursing@ahs.ca.

2022-10-03

Countdown Checklist L5, T-minus 33: Meet the Connect Care Concierge

Continuing our list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Meet Your Connect Care Concierge! 
A unified intake portal for Connect Care user support, the "Concierge", is at your service!

Check it out and familiarize yourself with methods for seeking help when you need it.

A unified intake process allows user needs to be captured, channeled and tracked. All users, Super Users and helpers can enter requests and suggestions. The Connect Care “Concierge” service offers a single point of capture for help, feedback and requests (help.connect-care.ca is easy to remember).