2022-12-19

Connect Care Benefits - Prescriber Perspective

Prescribers were polled about how Connect Care affects the care they provide. The following slideshow summarizes key points...

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2022-12-09

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2022-12-07

CMIO Optimization Support for Connect Care Users

With 8,779 professionals having completed Chief Medical Information Office (CMIO) training for Connect Care, the CMIO has developed a four-tier optimization training strategy to foster continuous learning for those in previous launches (Waves 1-3 and Launches 4-5). 

All Connect Care users who fall under the scope of CMIO training will be able to access optimization support via their local leadership. Users can combine facets of optimization from any tier, in any order, to best address their unique needs. 

In Tiers 1 and 3, users can drive their own learning through the available resources and modules; in Tiers 2 and 4, Medical Informatics Leads, Super Users, and Zone Clinical Department Heads will help champion this learning for their colleagues and staff.

For more information, see the Optimization Training page in the Connect Care Manual.

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2022-12-05

Results Management for Emergency Departments

A number of prescribers spend at least some time contributing to emergency department (ED) services, where department-specific test result routing considerations may apply. These are summarized in a section of the Connect Care Manual, with links to practical details in process and tip documents. Key to note is that ED prescribers participating in an ED Results Pool should ensure they are signed into the pool while on shift in the ED so they can monitor the messages and manage the results in the pool.
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2022-12-02

CMIO Prescriber Drop-in Now Closed

As we approach the end of the fourth week of Connect Care at the Launch 5 sites, the CMIO Virtual Drop-in Centre has now closed, and many Super Users have been pulled back. Though the launch support period may have ended at your site, that is not the end of Connect Care support available for prescribers. 

It is expected that new users will continue to have questions as they encounter situations perhaps not covered in basic training, or when returning to a workflow they need a refresher on, or when there is an opportunity to dive into some of the more advanced tricks and tools available to get the most out of the Connect Care clinical information system (CIS) and make your user experience smoother. There are a number of post-launch supports in place for these reasons. 

  • If you are experiencing a problem that has possible immediate patient care impact, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care). The Service Desk is able to provide high-level workflow and training support; urgent issues will be escalated to an on-call CMIO training team member.
  • For all other issues, take a look at this FAQ to discover the best post-launch resource to use for help.
Don't struggle - ask for help. A solution is likely just a call or click away.

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