All User Bulletin - Upgrade to Remote Access for Connect Care

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Change to User Interface for Connect Care Remote Access

Clinicians can access Connect Care via Alberta Health Services (AHS) networks in AHS facilities (internal access) using the Unified Access Portal (UAP, myapps.ahs.ca). They can also use Connect Care when outside AHS facilities (external or remote access) via the same UAP link. The experience is similar with the exception that remote logons require a security code in addition to one's AHS user name and password.

• Manual: Access to Connect Care
• Manual: Remote Access

On June 28, 2023, the externally accessible UAP is upgraded to a new "VMWare Workspace ONE Platform". This is a "like-for-like" upgrade with few changes to the user experience:

• Instead of entering a user name, password and security code on a single logon page, the user name and password are entered on a first page, after which a prompt appears to enter the RSA SecurID code if required. This will allow for selective use of security codes in future, prompting only when needed for clinical applications.
• Users may need to re-create personalized website bookmarks that may have been saved in the prior UAP environment.
• In some cases, users may need to re-select favourite applications (most previously selected favourites should have ported over).

Dragon Medical One - Launch 6 Personalization Sessions

Personalization sessions for Connect Care's in-system dictation software, Dragon Medical One (DMO), are coming up for Connect Care Launch 6 prescribers. Those in previous launches (1-5) are also welcome to attend.

The personalization sessions are scheduled for the following dates/times:

• Thursday, June 29, 2023: 18:00-19:00
• Wednesday, July 5, 2023: 12:00-13:00

Registration is through MyLearningLink (MLL) (course name: Dragon Medical One (DMO) - Dictation Optimization Sessions), and sessions are via Zoom.

• Contact: speechrecognition@ahs.ca

CMIO Optimization Support for Connect Care Users

With 9,903 professionals having completed Chief Medical Information Office (CMIO) training for Connect Care, the CMIO has developed a four-tier optimization training strategy to foster continuous learning for those in previous launches (Waves 1-3 and Launches 4-6). 

All Connect Care users who fall under the scope of CMIO training will be able to access optimization support via their local leadership. Users can combine facets of optimization from any tier, in any order, to best address their unique needs. 

In Tiers 1 and 3, users can drive their own learning through the available resources and modules; in Tiers 2 and 4, Medical Informatics Leads, Super Users, and Zone Clinical Department Heads will help champion this learning for their colleagues and staff.

For more information, see the Optimization Training page in the Connect Care Manual.

• Manual: Optimization Training
• Byte: Optimization Training
• Guide: Optimization Training

CMIO Prescriber Drop-ins Now Closed

As we approach the end of the fourth week of Connect Care at the Launch 6 sites, the CMIO Site and Virtual Drop-in Centres have now closed, and many Super Users have been pulled back. Though the launch support period may have ended at your site, that is not the end of Connect Care support available for prescribers. 

It is expected that new users will continue to have questions as they encounter situations perhaps not covered in basic training, or when returning to a workflow they need a refresher on, or when there is an opportunity to dive into some of the more advanced tricks and tools available to get the most out of the Connect Care clinical information system (CIS) and make your user experience smoother. There are a number of post-launch supports in place for these reasons. 

• If you are experiencing a problem that has possible immediate patient care impact, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care). The Service Desk is able to provide high-level workflow and training support; urgent issues will be escalated to an on-call CMIO training team member.
• For all other issues, take a look at this FAQ to discover the best post-launch resource to use for help.

Don't struggle - ask for help. A solution is likely just a call or click away.

• FAQ: How to Find Post-Launch Support for Prescribers