2024-04-17

Countdown Checklist L8, T-minus 16: Check Provider Registry Entry

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Confirm PROVIDER REGISTRY Information
The Connect Care clinical information system (CIS) draws from a “provider registry” to store information about clinicians in the CIS. The registry is also a source of information that can affect how CIS user roles and permissions are set up, how providers can find and communicate with one another, and how things like preference lists and referrals work. 

It is important that this information be correct, and getting ready for Connect Care launch is a perfect time to validate information about oneself. Specific instructions are provided in: 
Access and identity essentials are described in the Connect Care Manual.

2024-04-15

CMIO Prescriber Virtual Drop-In Centre Now Open

The CMIO Connect Care Launch 8 Prescriber Virtual Drop-in Centre is now open! 

The Virtual Drop-in Centre provides Launch 8 prescribers with support virtually, and is good for troubleshooting issues related to: mobility, personal devices, dictation, personalization and workflows; login, role and access problems; and more complex issues. 

The Virtual Drop-in is open Monday to Friday, 08:00 to 16:00, from April 15 to May 3 (closed Saturdays and Sundays). Hours then increase once the Launch 8 sites are live on Connect Care, and the Virtual Drop-in will remain open into June.

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

Countdown Checklist L8, T-minus 18: Identify Launch Supports

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Identify Launch Supports
This is a good time to check that you and your colleagues know who the Super Users, Medical Informatics Leads or other peer-resources are for your clinical site, group, area or clinic. They can facilitate pre-launch personalization activities. They will be present and a great resource during the weeks around launch. 

Clinical groups may plan for their own start and end-of-day check-ins to flag issues to forward to twice daily launch support meetings.

Note where Launch Supports are described in the Connect Care Manual. This information is frequently updated with specifics about how to find and use in-person, online and telephone supports for help with Connect Care on-boarding, including the daily Super User schedule and details about the Launch 8 Virtual Drop-in Centre (which opens today, April 15).

2024-04-12

Countdown Checklist L8, T-minus 21: Confirm PRD Access

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Check your PRD (Production) Access
All prescribers who have completed their On Our Best Behaviours (InfoCare) training and Connect Care Proficiency Assessment (EUPA) should be able to log in to the full production version of Connect Care (PRD) by now.

Please do the following from within an AHS network (AHSRESTRICT) or from outside with the aid of an RSA security Token:
  1. Go to myapps.ahs.ca and log in with your AHS username and password. Can't get in? See "Access Problems" in the Connect Care Manual.
  2. Once logged in to myapps.ahs.ca, ensure that the PRD (production) Connect Care icon is available. If not, see "Access to Connect Care Clinical Applications" in the Manual.


  3. Open PRD and log in with your AHS username and password. Can't get in? Contact AHS IT Service Desk or ConnectCare.SupportTeam.Security@ahs.ca
We are trying to identify Launch 8 users who somehow got missed in access provisioning. Do not expect access if OOBB (InfoCare) or EUPA is not complete.

2024-04-10

Countdown Checklist L8, T-minus 23: Take Action to Receive Results to your Community Clinic

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Take Action to Receive Results to your Community/ Non-AHS Clinic(s)
Community providers throughout Alberta who order general lab, microbiology tests, pathology, and all other specialty labs, diagnostic imaging (DI), or who submit specimens for testing, need to take action. Every requisition given to a patient seen outside of AHS or sent with a specimen from a non-AHS site (including microbiology, pathology and specialty tests) needs to contain: 
  • Authorizing provider’s full name
  • Clinic name
  • Address
  • Submitter ID (for labs)
  • Department ID (for DI) 
  • Provider ID for the authorizing provider
  • All pertinent clinical information 
An audit in the latter part of 2023 showed that nearly half of providers were not using the provider, submitter, and department IDs on their requisitions. When the IDs are not used, delivery of results to your EMR or clinic fax/mail may be significantly delayed. Provider, submitter and department IDs, and can be found at provideridlookup.ahs.ca

For more information:

2024-04-08

Optimization Training - Classes for Anesthesia Prescribers Now Available

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. As of April 15, 2024, we are launching a series of classes for Anesthesia prescribers.

The Anesthesia Optimization classes are 60 minutes in length each and will focus on completing common workflows more efficiently. There are two classes; note that the order of completion does not matter.

  • Anesthesia Optimization 1 covers:
    • Managing active orders, fluid balances, and correcting medication orders.
    • Documenting delays or postponement of cases.
    • Use of intraprocedure tools to sign a record without completing hard stop requirements.
  • Anesthesia Optimization 2 covers:
    • Deleting records created in error.
    • Correcting incorrect device data on the wrong patient.
    • Using chart correction tools that have replaced the anesthesia record wizard.
The current dates available for Anesthesia Optimization classes are: April 15, April 29, April 30, May 14, and May 23.

Prescribers can register for these Anesthesia Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

Countdown Checklist L8, T-minus 25: Confirm Connect Care Access and Login Role

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Confirm Access and Role(s)
Do you, or could you, have clinical duties May 4, 2024 or following at a Launch 8 site?

If so, it is essential that you confirm that you have access to the AHS Network (insite.ahs.ca), to the Unified Access Portal (myapps.ahs.ca) and to Production (PRD) Connect Care. A successful PRD login (using your AHS username and password) is just the start. It is also important that a PRD login opens a Connect Care environment appropriate to one's roles and duties. Best to sort out any problems now, well before launch.

A "virtual login lab", which occurs during personalization training, allows Launch 8 clinicians to confirm that they have access to the right tools in the right way. Follow these steps (in order):
  • Complete basic training, the associated end-user proficiency assessment (EUPA) and On Our Best Behaviours (InfoCare privacy training).
  • Login to myapps.ahs.ca with AHS network (HEALTHY) login credentials and launch Connect Care production (PRD).
  • At the Hyperspace login screen, enter your AHS username and password.
  • If multiple "jobs" are presented (multi-role physician), complete the rest of this process for each in turn.
  • When asked for a "Department", choose the appropriate zone virtual clinical department (e.g., Edmonton Zone Cardiology, Edmonton Zone Pediatrics). 
    • Note: Only a few specialties use a physical department for login - see the Manual for the list of exceptions.
  • Once opened into Hyperspace, use the search function (top-right corner), type "CMIO" and jump to the "CMIO Login Labs Info" activity. Alternately, select the top-left "Epic" button, then "Help", then the "CMIO Login Labs Info" submenu item.
  • Examine the information provided and complete the linked survey to indicate whether the physician roles and templates appear correct.
For more information:

2024-04-05

Countdown Checklist L8, T-minus 28: Get Ready for Billing Workflows

Continuing our list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Learn about Billing Workflows in Connect Care
A previous item introduced the “Service Codes” activity available in patient charts opened in Hyperspace, which allows prescribers to integrate Professional Billing into clinical workflows. Watch this short, animated video to understand the advantages of this workflow over traditional paper billing documentation. Documentation via the Connect Care mobile apps, Canto and Haiku, uses workflows similar to Service Codes. 

The Alberta Health Information Act permits prescribers to use personally identifiable health information for the purposes of getting paid for services. Traditionally, medical staff at AHS, Covenant Health and other publicly funded facilities would print this protected patient information from legacy electronic medical records (EMRs), and then make notes on the printout about health services charges to be submitted to Alberta Health or other payer. When using Service Code Capture and Professional Billing, patient and billing information is fully secure, and kept private throughout the workflow. For more information, please contact ServiceCodeCapture@ahs.ca; for NP-specific billing questions, contact Provincial NP Services at prov.npservices@ahs.ca.

2024-04-03

Upcoming Webinars - Prescriber Billing in Connect Care

The AHS Professional Billing team will be holding webinars in April for all Connect Care prescribers (including Launch 8). These 1-hour Zoom sessions will review how a prescriber can enter billing into Connect Care and access billing in reports. There will also be an opportunity for attendees to ask questions about prescriber billing in Connect Care. 

If you have any questions about these sessions, please contact the Professional Billing team.

2024-04-01

Countdown Checklist L8, T-minus 32: Meet the Connect Care Concierge

Continuing our list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Meet Your Connect Care Concierge! 
A unified intake portal for Connect Care user support, the "Concierge", is at your service!

Check it out and familiarize yourself with methods for seeking help when you need it.

A unified intake process allows user needs to be captured, channeled and tracked. All users, Super Users and helpers can enter requests and suggestions. The Connect Care “Concierge” service offers a single point of capture for help, feedback and requests (help.connect-care.ca is easy to remember).