Connect Care 180-Day Inactive Access Account Disabling

As of July 22, 2021, the Alberta Health Services Identity & Access Management (AHS IAM) team activates an anticipated security practice for Connect Care. In short, Connect Care user accounts that are not accessed for 180 consecutive days will be inactivated. Users with inactive accounts will not be able to log in to Connect Care.   

  • Anyone at risk of Connect Care account inactivation (no log ins for 150 days) will be sent automated email notifications from “Identity Management”, the AHS IAM system.
    • Email notifications are sent both to the user and to the user's "Authorized Approver" (manager), with repeat notices 30, 15 and 2 days prior to the inactivation date. 
    • Email notifications identify the upcoming inactivation date and actions that can be taken to maintain access.
    • Prescribers may also receive additional email notifications from Provincial Medical Affairs.
  • If the Connect Care user fails to log in despite warnings, the account will be switched to inactive status on the previously identified inactivation date. 
  • Inactive accounts can be reactivated if and when users return to active clinical work in Connect Care settings. Managers will work with the affected end user to determine the best pathway to renewed Connect Care access, including any training or other remediation that may be required.  

The previously described inactive user protocol comes into force Tuesday, August 24, 2021. The process helps ensure that Connect Care users remain available for system alerts, information about new or changed features, and important clinical notifications. 

Managers may want to attend Zoom Virtual Office Hours (to be recorded) to explore their role and the inactivation protocol in more detail:  

This inactivation protocol applies to all AHS employees, members of the medical and midwifery teams, students, volunteers, and other persons acting on behalf of AHS (including contracted service providers).

More information: