2021-09-15

All User Bulletin - Patient Portal Access Update

All-user-bulletins highlight considerations that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Constraints

We previously reported access problems affecting the MyAHS Connect patient portal. Patients faced delays or, in some cases, were not able to log in. 

The Alberta Health MyHealth Records (MHR) patient portal is experiencing an increased number of Albertans trying to access their immunization records. As a result, many Albertans trying to log in to MyHealth Records are experiencing long queue lines. 

The Alberta Health Services MyAHS Connect (MAC) Connect Care patient portal uses the same authentication portal as MHR. Consequently, patients also face delays or loss of access to MAC. The MAC mobile apps (SmartPhones and Apple Watches) are likewise affected. To be clear, Connect Care Hyperspace is not impacted and the MAC servers are functioning normally.  

It is uncertain how long it will be before this issue is resolved. We will keep you updated about access to MyAHS Connect as more information becomes available.  

At present, patients will experience longer wait times, and possibly other challenges, when trying to connect to MAC via computer or mobile devices. This can affect scheduling, information access, communications with providers and embedded telehealth services.

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