2021-09-14

All User Bulletin - Patient Portal Access Down

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Patient Portals Access Down

Access to MyHealth Records started slowing mid-day September 14, likely related to public demand for vaccination information. By mid-afternoon, access stopped. 

Access to MyAHS Connect (Connect Care patient portal) has been bound to the same MyAlberta Digital Identity sign-on used by MyHealth Records. Consequently, MyAHS Connect access is also affected.

We will update this notice when information about service restoration becomes available.

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