2021-10-26

Connect Care Scheduled Downtime - Thursday October 28, 2021, 00:30-04:30

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday, October 28, 2021 between 00:30 and 04:30. On this occasion, Hyperspace, Transfusion (WellSky), Content (Quanum), Dictation (Dragon Medical One), MyAHS Connect and the Link Provider Portal systems are all affected.

Connect Care PRD SRO will require a short pause at the start of this maintenance window, less than 5 minutes, between 00:30 and 00:45. Please use North BCA Web if you need to view and print patient information during the pause. In addition, Netcare remains available. Document scanning or viewing will not be available in Quanum during the outage.

Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In Basket but can be addressed with the SmartPhrase ".DOWNTIME".

Instruction on downtime procedures is available in the Connect Care Manual and additional linked resources:

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