2024-05-24

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Optimization Training - Classes in May and June

We previously posted that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. Classes are 60 minutes in length each and focus on completing common workflows more efficiently.

Below are the Optimization classes scheduled for May and June 2024. Edit (May 24): As some sessions have now passed and additional dates have been added, the information below has been updated.

  • In Basket Management
    • New: May 29, at 09:00
    • May 30, at 08:00
    • New: June 4, at 12:30
    • June 6, at 12:30
    • June 7, at 09:00
    • June 12, at 16:00
    • New: June 14, at 08:00
  • Orders Optimization
    • May 28, at 11:00
    • May 31, at 14:00
    • June 3, at 09:00
    • June 6, at 15:00
    • June 11, at 12:30
    • June 12, at 14:00
  • Notes and Documentation SmartTools
    • May 27, at 12:00 
    • June 11, at 12:00
    • June 21, at 12:00
    • June 25, at 12:00
  • Therapy Plans
    • June 11, at 12:30
    • September 17, at 12:00

Prescribers can register for these Optimization classes at the below link. Classes will be added regularly, so please continue to check back. Spots are limited to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.

2024-05-18

CMIO Prescriber Virtual Drop-In Centre - Updated Hours

As of this weekend, hours for the Virtual Drop-in Centre (virtualhelp.connect-care.ca) will slightly decrease. It remains open 7 days a week for the remainder of the month (and then will be open weekdays into June). Below are the hours for the next two weeks:  

  • May 18–24: 08:00–20:00 (includes stat May 20)
  • May 25–26: 09:00–17:00
  • May 27–31: 08:00–18:00 

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

2024-05-16

CMIO Prescriber Virtual Drop-In Centre Available for Wildfire Response

The CMIO Virtual Drop-in Centre is now available for all Connect Care prescribers across the province who need support with any workflows related to patient movement due to wildfires. 

The Drop-in provides virtual help via an ongoing Zoom call, and can be accessed by going to virtualhelp.connect-care.ca using a computer or smartphone, or via the below QR code using a smartphone camera for audio-only help. From a computer, you can show your desktop if required, and, if your computer does not have a microphone, there is an option to have the Zoom session call your smartphone.

Below are the Virtual Drop-in hours for the next couple weeks:

  • May 16–17: 07:00–20:00
  • May 18–24: 08:00–20:00 (includes stat May 20)
  • May 25–26: 09:00–17:00
  • May 27–31: 08:00–18:00

2024-05-14

Upcoming Webinar: Optimizing Dragon Medical One in Epic Hyperdrive

Are you already a user of Connect Care's in-system dictation solution, Dragon Medical One (DMO), or a Launch 8 prescriber wondering whether DMO could work for you?

A free 45-minute webinar is being hosted by the DMO vendor (Microsoft Nuance) on Tuesday, May 21, 12:00 ET/09:00 PT.

During this webinar, JM Vore, DO, FAAFP, MSHI, Chief Medical Information Officer and Family Physician at Solution Health, and Andrea Janowski, Adoption Specialist at Microsoft Nuance, will cover the following topics:

  • Dragon Medical One no cost resources
  • Increasing accuracy & saving time
  • Adoption, efficiency, and use of commands
  • Demonstration and keyboard shortcuts in Epic Hyperdrive
  • Step by step commands to optimize workflow
  • PowerMic and PowerMic Mobile button configurations

To sign up, click the below link (you must have an Epic UserWeb account to access):

2024-05-10

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-05-09

Just-in-Time Learning!

Our new Connect Care Launch 8 prescribers are on the steeper part of their learning curve. Help is available!

A powerful way to reinforce basic training, while busy with clinical work, is to consider one or two high-impact tips per day. To that end, we regularly post "Tippies" on the Connect Care Tips channel (tips.connect-care.ca), which contain some simple but impactful suggestions as well as some more advanced tips. 

The easiest way to follow these postings is to subscribe to the Tips blog channel. Also consider subscribing to both the FAQ (questions.connect-care.ca) and the Support (support.connect-care.ca) channels. We answer common questions on the former and provide important news about fixes and enhancements on the latter. Launch-specific issues are also flagged during the launch support period on the Support channel in "Hot Topics" posts.

2024-05-08

Interim Fax Routing - Changing Connect Care Provider Communication Method to Fax

An interim routing solution is now available that may be beneficial for mixed-context providers who have limited, intermittent work in a Connect Care context and do not want all their results and documentation sent to Connect Care In Basket. Mixed-context providers can request their default communication method for results and documentation be changed from Connect Care In Basket to fax, either for all information currently sent to their Connect Care In Basket that can be faxed, or for diagnostic cardiology results only. 

  • This setting change will not reduce duplication of results. By enabling fax redirect, the duplicate Connect Care In Basket result would be sent by fax instead.
  • This setting change is only interim due to system-wide results routing optimizations expected to go into effect in 2024/5.
  • This fax routing solution is not ideal for everyone. It has some downstream impacts such as potential increased workload for administrative staff in community/private clinics. It is recommended that providers consider the information outlined in the comprehensive FAQ prior to requesting the change. 
  • If it turns out that the setting change is not a good fit, providers can request that the change be reversed.

For more details, including how to request this change, see the below resources. The FAQ includes example figures that illustrate how this change might look.

Improving Issue Reports and Help Desk Interactions

Problem reports (help.connect-care.ca "tickets") have been well within expectations so far with Connect Care Launch 8. Of course, more tickets are expected as clinical volumes ramp up. The good news is that tickets are resolved quickly, with critical tickets resolved within minutes to hours.

Helpdesk tickets route most efficiently when the user provides clear information at the right level of detail. See our tips for impactful issue reports:

2024-05-04

Launch 8: We are GO!

As of 05:00 today, Connect Care welcomes 229 sites from across the province into the family; with this launch, most Continuing Care sites and Population and Public Health programs are now on Connect Care, as well as some Carewest and Covenant Health sites! The first few days will be intense, but with lots of help at hand we are confident that progress will be fast. 

Prescribers, please make use of the Virtual Drop-in Centre and other launch supports (launchhelp.connect-care.ca). Watch this channel for any updates, as well as the Support channel for information on "hot topic" common issues that have been flagged for Launch 8 prescribers. A Launch 8 Updates section in the Connect Care Manual also flags the largest system updates and workflow changes to be aware of (for prescribers in all launches).

2024-05-03

CMIO Prescriber Virtual Drop-In Centre - Updated Hours

As of Saturday, May 4, the Virtual Drop-in Centre (virtualhelp.connect-care.ca) will be open 7 days a week for the remainder of the month. Below are the hours for the next two weeks:  

  • May 4–19, 2024 
    • Monday–Friday: 07:00–20:00
    • Saturday–Sunday: 08:00–20:00

More information on the Virtual Drop-in Centre (including how to access and a full schedule of hours during the launch support period) can be found at launchhelp.connect-care.ca.

Countdown Checklist L8: Drop In

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Drop In
This ends our countdown checklist, with conversion of old to new charts well underway. We hope all goes well Saturday at 05:00 when the new charts become the official record of care!

Of course that's only the start. We'll have a working system but we'll need to grow it, and grow with it, to fulfill its potential.
Informatics specialists, Super Users and physician informatics leads are eager to help. Reach out.

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Countdown Checklist L8, T-minus 0: Share and Learn

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Share and Learn
We are down to the final few hours. Any preparations that could be, have been. Now we must turn to one another in a spirit of collaboration.

Super Users are widely distributed. Look for yellow and orange lanyards (prescriber supports; pink caps in the OR). Don't struggle. Ask for help.
  • Late breaking tips and gap-fillers will be added to the Connect Care Manual. System/workflow updates and training addendums to be aware of around launch are also flagged on the Launch 8 Updates page of the Manual.
  • The Connect Care Prescriber Updates will focus on pointers to new material, key developments, tips, tricks and FAQs. Use the buttons at the top, especially Tips, FAQ and Support.
  • Ask a Super User or call the IT Service Desk with urgent needs: 1-877-311-4300.
  • Request non-urgent (not addressed by peers and Super Users) needs, ideas and suggestions at help.connect-care.ca.
  • Use the Virtual Drop-in Centre (virtualhelp.connect-care.ca).
Super Users use social media to rapidly share learnings so they can be widely applied... ask them for help. They can also way-find when they are unable to provide immediate help themselves.

2024-05-02

Important Updates for All Connect Care Prescribers (Launches 1-8)

To prepare for most Continuing Care sites and Population and Public Health programs joining the Connect Care family in Launch 8, there have been a number of system updates and new or changed workflows that affect both new and previously launched Connect Care prescribers. 

A new section in the Connect Care Manual flags the largest updates and changes to be aware of: Launch 8 Updates. It includes the following topics, each affecting prescribers from all Connect Care launches:

  • Interfacility Transfer (IFT) workflow changes
  • Results routing changes for inpatient pathology and Continuing Care
  • Referral and immunization workflow changes related to Population and Public Health programs going live
  • Continuing Care/Long-term Care workflow changes

Any additional changes needing attention during the launch support period will be flagged on the Launch 8 Updates page of the Manual, as well as the Connect Care Support Blog channel, our regular channel for posting system updates. Check back often, and consider subscribing to the Support Blog to receive new blog posts directly to your email.

Countdown Checklist L8, T-minus 1: You've Got This!

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • You've Got This -- And We've Got Your Back
Physicians, nurse practitioners and other prescribers have dedicated time and energy to preparing for Connect Care Launch 8. You've got this! 
  • There are approximately 280 CMIO end users across the North, Edmonton, Central, Calgary, and South Zones who are part of Launch 8: physicians, nurse practitioners, clinical assistants, physician assistants, dentists, residents, medical learners, and nurse practitioner students.
  • 26 CMIO Super Users are deployed across the province, for CMIO end user support totalling over 1,062 hours of scheduled availability (this is expected to increase in the coming week). 
  • 1,272 hours of virtual drop-in support are scheduled for prescribers during the pre- and post-launch period.
Watch for Connect Care posters in Launch 8 sites, prescriber updates, and the launch support pages in the Manual.

2024-05-01

Countdown Checklist L8, T-minus 2: Catch Up Dictations

Continuing a list of essential actions for Connect Care Launch 8 prescribers readying for launch May 4, 2024...
  • Dictate any pre-launch admission or transfer notes
Launch 8 inpatient facilities are supported for dictation of admission histories, transfer notes, consultation reports and discharge summaries. This is done through the provincial eScription service, with products appearing in the Netcare electronic health record. These dictations will also be available to refer to in Connect Care when it launches.

Succinct initial progress notes become possible in Connect Care if they can refer to an existing digital admission or transfer record and simply note any changes since. The same applies for Consults performed in the coming week for patients expected to still be in-hospital post-launch.
  • Take advantage of eScription to facilitate easier Connect Care cutover this weekend!