tag:blogger.com,1999:blog-48039154953155995362024-03-18T09:20:33.983-06:00Connect Care Bytes Blog<small>Health informatics briefs for clinicians; from the Alberta Health Services Chief Medical Information Office (cmio@ahs.ca).</small>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comBlogger1035125tag:blogger.com,1999:blog-4803915495315599536.post-47739276501210447042024-03-18T06:30:00.001-06:002024-03-18T06:30:00.134-06:00Super User Development Sessions - A chance to learn new skills<p><a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Byte_MD-Super-User.pdf" target="_blank">Super Users</a> help peers by promoting readiness activities, supporting training and providing “at the elbow” help prior to, during and immediately following launch. Super Users grow their own capacity through supplemental training, self-help resources and participation in a Community of Practice.</p><p>A series of Super User development sessions is offered in the weeks leading up to Connect Care Launch 8, beginning March 19, 2024. Each of these 1-hour webinars occur at 12:00-13:00. The sessions are also open to any interested Connect Care user who might like to pick up some new Connect Care skills.</p><p>For more information:</p><p></p><ul style="text-align: left;"><li><a href="https://informatics.bytesblog.ca/search/label/SuperUsers" target="_blank">Blogs: Super User Sessions</a></li></ul><p></p>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-5292597587199978502024-03-18T06:00:00.002-06:002024-03-18T06:00:00.340-06:00Countdown Checklist L8, T-minus 46: Get Ready for Mobility<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; margin: 0in 0in 0.0001pt; padding: 10px;">
<span style="background-color: #fff2cc;"><i>Continuing our list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...</i></span><br />
<ul>
<li><span style="font-size: large;"><b>Get Ready for Mobility and Speech Recognition</b></span></li>
</ul>
Connect Care mobile apps (Haiku, Limerick and Canto) allow access to the patient chart on personal devices anywhere there is Internet access. Dragon Medical One transforms Android or Apple smartphones into transcription devices for dictation directly into the medical record. <br /><br />AHS uses the "Workspace ONE" application to distribute these clinical applications to mobile devices, while ensuring the devices work with Connect Care to protect patient information.<br />
<ul>
<li><b>Haiku</b> – Connect Care for iPhones or Android smartphones.</li>
<li><b>Limerick</b> – Installs on Apple Watches and works with Haiku alerting functions.</li>
<li><b>Canto</b> – Connect Care on iPad tablets.</li>
<li><b>PowerMic Mobile</b> – Installs to iPhones or Android smartphones for speech recognition (allowing in-system dictation and voice commands to Connect Care).</li>
</ul>
Mobile apps have proven very popular with prescribers. They simplify anywhere/anytime access to lists, patient information, dictation, notes, orders and communications. Clinicians will want to set these up as soon as basic training is complete:<br />
<ul>
<li><a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Mobility_Apple.pdf" target="_blank">Tip: Connect Care Mobility for Apple Devices</a></li>
<li><a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Mobility_Android.pdf" target="_blank">Tip: Connect Care Mobility for Android Devices</a></li>
<li><a href="https://manual.connect-care.ca/Mobility" target="_blank">Manual: Mobility</a></li>
<li><a href="https://manual.connect-care.ca/dictation" target="_blank">Manual: Dictation</a></li><li><a href="http://tips.connect-care.ca/2019/10/06.html" target="_blank">Tip: Considerations When Selecting a Mobile Device</a></li><li><a href="https://questions.connect-care.ca/2021/04/19.html" target="_blank">FAQ: Are there limits to Connect Care Mobility supports for Orders?</a></li>
</ul>
</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-7646607236866120662024-03-17T06:00:00.002-06:002024-03-17T06:00:00.280-06:00MUSE and ECG Web Scheduled Outage (North, Central, Calgary and South Zones) - Tuesday March 19, 2024, 20:00-21:00<p>The Marquette Universal System for Electrocardiology (MUSE) receives patient tests from ECG carts, monitors, the Holter system, and the Exercise Stress system, and ECG Web is used to view and print data from MUSE. There will be a scheduled outage for MUSE and ECG Web on <b>Tuesday, March 19, 2024, from 20:00 to 21:00, affecting North, Central, Calgary and South Zone Connect Care users only</b>. </p><p></p><ul style="text-align: left;"><li>During the downtime, Cardiology (CAR) Orders (i.e., ECG, Holter) will not flow from Connect Care to MUSE but will be queued and transmitted to MUSE once the downtime is completed.</li><li>Netcare can be used to view historical ECGs during the outage.</li><li>Connect Care will be available during this outage.</li></ul><p></p><p>If you require further information or assistance in preparing for the outage, please contact the <a href="https://insite.albertahealthservices.ca/it/Page974.aspx" target="_blank">IT Service Desk and Solution Centre</a> (1-877-311-4300).</p>Stefanie Kletkehttp://www.blogger.com/profile/02366598069144028645noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-37710798514825559562024-03-15T06:30:00.049-06:002024-03-15T06:30:00.140-06:00On Other Channels...<p>Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Blogs-Alerts.pdf" target="_blank">instructions</a>). Recent additions to this blog and its various channels:</p><div><ul style="text-align: left;"><li><b>General</b></li><ul><li><a href="https://www.bytesblog.ca/2024/03/14.html" target="_blank">Optimization Training - March/April Sessions Available</a></li></ul><li><b>Launch 8</b></li><ul><li><i>Launch 8 Countdown Checklist</i></li><ul><li><a href="https://www.bytesblog.ca/2024/03/04.html" target="_blank">T-minus 60: Get Ready for Patient Movement</a> <i>(last Fundamentals session March 15)</i></li><li><a href="https://www.bytesblog.ca/2024/03/06.html" target="_blank">T-minus 58: Register for Personalization Training</a> </li><li><a href="https://www.bytesblog.ca/2024/03/08b.html" target="_blank">T-minus 56: Get Ready for Billing</a></li><li><a href="https://www.bytesblog.ca/2024/03/11.html" target="_blank">T-minus 53: Consider UserWeb Access</a></li><li><a href="https://www.bytesblog.ca/2024/03/15.html" target="_blank">T-minus 49: Complete Basic Training</a></li></ul><li><i>Launch 8 Supporters</i></li><ul><li><a href="https://informatics.bytesblog.ca/2024/03/13.html" target="_blank">Super User Development Sessions - New Series</a></li></ul></ul><li><b>Support</b></li><ul><li><a href="https://support.connect-care.ca/2024/03/07.html" target="_blank">RAAPID Documentation Functionality Updated</a></li><li><a href="https://support.connect-care.ca/2024/03/14.html" target="_blank">New Cirrhosis Best Practice Advisories</a></li></ul><li><b>Tips</b></li><ul><li><i>Tippy Series</i></li><ul><li><a href="https://tips.connect-care.ca/2023/06/30.html" target="_blank">Tippy - Compare 2 or More Radiology Images</a></li><li><a href="https://tips.connect-care.ca/2022/01/17.html" target="_blank">Tippy - In Basket Notification for Inpatient Lab Results</a></li><li><a href="https://tips.connect-care.ca/2020/11/04.html" target="_blank">Tippy - Optimize Your Screen Resolution</a></li><li><a href="https://tips.connect-care.ca/2022/05/15.html" target="_blank">Tippy - Quick Patient Invites to MyAHS Connect</a></li></ul></ul><li><b>Manual</b></li><ul><li>See <a href="https://manual.connect-care.ca/home/whats-new" target="_blank">What's New</a> (updates and additions)</li><li><a href="http://news.connect-care.ca" target="_blank">Between the Charts: CMIO Newsletter for Prescribers</a></li></ul></ul></div>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-39631251844892163622024-03-15T06:00:00.001-06:002024-03-15T06:00:00.140-06:00Countdown Checklist L8, T-minus 49: Complete Basic Training<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>Complete Basic Training</b></span></li>
</ul>
All Connect Care users must demonstrate basic proficiency (based on <a href="https://manual.connect-care.ca/Training/Online-Learning" style="background-color: transparent;" target="_blank">basic training</a><span style="font-size: 11pt;">) before gaining access to the Connect Care clinical information system (CIS) and undertaking </span><a href="https://manual.connect-care.ca/Training/personalization-training" style="font-size: 11pt;" target="_blank">personalization</a><span style="font-size: 11pt;"> and </span><a href="https://manual.connect-care.ca/Mobility" style="font-size: 11pt;" target="_blank">mobility</a> training.
<br /><br />
The EUPA ("End User Proficiency Assessment") is used to assess basic proficiency. It becomes available in <a href="https://mylearninglink.ahs.ca/" target="_blank">MyLearningLink</a> (MLL) with basic training registration, and is to be completed <b>after</b> basic training is complete. The assessment is done online. It is not hard and is "open book" alongside a Connect Care environment (practice in PLY, check EXAM while assessment is in progress) with access to training guides. To prepare, practice in addition to basic training is recommended.<br />
<br />
Don't procrastinate! It is better to take the EUPA, not get the needed 80%, and then re-take. Delaying only keeps one from progressing to personalization. And there is no access to the full production CIS unless both <a href="https://www.bytesblog.ca/2024/02/14.html" target="_blank">On Our Best Behaviours</a> (OOBB; Privacy & Confidentiality Training, InfoCare) and EUPA are complete (note that it may take up to 12 hours after passing the EUPA to gain access).
<br />
<br />
After completing the EUPA, check to see if it shows under your "Completed" tab in MLL. If not, don't worry! Use the following link to affirm that you have completed, and you will be moved to pass.<br />
<ul>
<li><a href="http://ahs-cis.ca/attestation" target="_blank">Attestation: Connect Care EUPA Pass</a></li>
</ul>
</div>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-32086730966424387162024-03-14T14:23:00.004-06:002024-03-14T14:23:45.941-06:00Optimization Training - March/April Sessions Available<p>We <a href="https://www.bytesblog.ca/2024/01/08.html" target="_blank">previously posted</a> that the CMIO Training team is now offering Optimization classes (previously called Thrive classes), where Connect Care prescribers can learn how to take full advantage of the features of the clinical information system, to help maximize their productivity and spend more time with patients. The Optimization classes are 30 to 60 minutes in length each, and focus on completing common workflows more efficiently. </p><p>We have added a few additional sessions on In Basket management, and have expanded our selection of classes:</p><p></p><ul style="text-align: left;"><li><b>Orders</b></li><ul><li>April 2, 2024, 15:00-16:00</li><li>April 5, 2024, 11:00-12:00</li><li>April 10, 2024, 09:00-10:00</li><li>April 11, 2024, 12:00-13:00</li></ul><li><b>Notes</b></li><ul><li>March 21, 2024, 09:00-10:00</li><li>March 27, 2024, 12:00-13:00</li><li>April 2, 2024, 12:00-13:00</li><li>April 10, 2024, 12:00-13:00</li></ul><li><b>In Basket Management</b></li><ul><li>March 18, 2024, 12:00-13:00</li><li>April 3, 2024, 12:00-13:00</li></ul><li><b>Therapy Plans</b></li><ul><li>April 29, 2024, 12:00-13:00</li></ul></ul><p></p><p>Prescribers can register for these Optimization classes at the below link. Spots are limited in order to ensure trainers can address individual questions. Please ensure that you review your confirmation email from "Bookings CMIO Thrive" for the class link, and requirements for the session.</p><p></p><ul><li><a href="https://outlook.office365.com/book/Bookings-CMIOThriveTraining@albertahealthservices.onmicrosoft.com/" target="_blank">Register: CMIO Optimization Classes</a></li><li><a href="https://manual.connect-care.ca/Training/optimization-training" target="_blank">Manual: Optimization Training</a></li></ul>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-76633157974650672452024-03-11T06:00:00.001-06:002024-03-11T06:00:00.126-06:00Countdown Checklist L8, T-minus 53: Consider UserWeb Access<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>(Optional) Register for UserWeb Access</b></span></li>
</ul>
While <a href="https://www.epic.com" target="_blank">Epic Systems</a> software is but one part of the Connect Care clinical information system, it provides essential database, integration, and all user interface functions.
<br /><br />Understanding the Epic ecosystem can make a difference to Connect Care users who wish to become a resource to their peers (e.g., <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Byte_MD-Super-User.pdf" target="_blank">Super User</a>). A wealth of information is available through Epic's "UserWeb".
<br /><br />Connect Care <a href="http://manual.connect-care.ca" target="_blank">Manual</a> and <a href="https://www.bytesblog.ca/" target="_blank">blog</a> postings may reference UserWeb resources, available only to those with UserWeb login credentials. These are easy to obtain (be sure to use your AHS email when registering):<br />
<ul><li><a href="https://userweb.epic.com" target="_blank">Epic: UserWeb (userweb.epic.com)</a></li><li><a href="https://manual.connect-care.ca/access/UserWeb" target="_blank">Manual: Access to Epic UserWeb</a></li></ul></div>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-28810500143462106662024-03-08T06:30:00.003-07:002024-03-08T06:30:00.165-07:00All User Bulletin - Daylight Savings Time<div style="background-color: #ccffcc; border-radius: 10px; padding: 10px;">
<b>All-user-bulletins</b> highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.
<br />
<br />
<b><span style="font-size: large;">Daylight Savings Time<br /><br /></span></b>On March 10, 2024, clocks turn forward 1 hour at 02:00 to become 03:00.<br /><br />While ambulatory care is little affected by what happens in the early hours of the morning, emergent, inpatient, surgical and critical care contexts can be sensitive to the loss or gain of small time intervals. A 1-pager lists key considerations, with more information available in the Connect Care Manual and DST guide:<br /><ul style="text-align: left;"><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Spring-DST-Prescribers.pdf" target="_blank">Tip: Spring 2024 DST - Key Considerations for Prescribers</a></li><li><a href="https://manual.connect-care.ca/support/Downtime-Procedures/daylight-savings-time" target="_blank">Manual: Daylight Savings Time</a> </li><li><a href="https://insite.albertahealthservices.ca/main/assets/cis/tms-cis-managing-spring-dst.pdf" target="_blank">Guide: Managing Daylight Savings Time</a></li></ul>
</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-6584135257172420232024-03-08T06:00:00.004-07:002024-03-08T06:00:00.133-07:00Countdown Checklist L8, T-minus 56: Get Ready for Billing<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;">
<span style="background-color: #fff2cc;"><i>Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <span style="color: #222222;"><b>May 4, 2024</b></span>...</i></span>
<br />
<ul>
<li><span style="font-size: large;"><span style="background-color: #fff2cc;"><b>Get Ready for Billing with Connect Care</b></span></span></li>
</ul>
In getting ready to launch, you have likely heard that Connect Care can do billing. While true, access to full billing management in Connect Care, i.e., Resolute Professional Billing, is limited to the cohort of physicians who have a pre-existing billing arrangement, as well as all nurse practitioners (NPs), once their site launches Connect Care. Most prescribers then will not use Resolute, but can use the "Service Code Capture" activity in Hyperspace to assemble the information needed to support a billing claim. <br /><br />The table below highlights the difference between billing from within Connect Care (i.e., using Resolute) and using Service Code Capture to submit claims from outside of Connect Care, just like you do now. Contact <a href="mailto:servicecodecapture@ahs.ca">servicecodecapture@ahs.ca</a> with questions; for NP-specific billing questions, contact Provincial NP Services at <a href="mailto:prov.npservices@ahs.ca" target="_blank">prov.npservices@ahs.ca</a>.<br /><br /><table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; font-size: 10pt; mso-padding-alt: 0in 0in 0in 0in; mso-yfti-tbllook: 1184; width: 100%px;">
<tbody><tr>
<td style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p align="center" class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in; text-align: center;"><b>Submitting Claims Outside of Connect Care with Service Code
Capture (SCC)<br /><o:p></o:p></b></p>
</td>
<td style="border-left: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p align="center" class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in; text-align: center;"><b>Submitting Claims Through Connect Care with Resolute Professional Billing <o:p></o:p></b></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Available to any prescriber documenting in Connect
Care.<o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Not an option for most prescribers who use Connect
Care due to Alberta Health directive. Includes all NPs.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">No change to the billing software prescribers or their billers use.
No change in who prescribers engage to assist with billing for their services.<o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">The Professional Billing Office (PBO) has full-time billing specialists. <o:p></o:p></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Several Alberta billing software vendors and private
billing services have built functionality to support importing of SCC data
into their systems.<o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">AHS will send bills to all third-party payers and
collect payments.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Payments flow directly to prescribers’ bank accounts.<o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Any payments billed by AHS are payable to AHS, so there
is a delay in payment disbursement.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="border-top: none; border: 1pt solid windowtext; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">Prescribers have full control over billing decisions
and effort taken to collect payments.<o:p></o:p></p>
</td>
<td style="border-bottom: 1pt solid windowtext; border-left: none; border-right: 1pt solid windowtext; border-top: none; font-size: 10pt; padding: 0in 5.4pt; width: 50%;" valign="top" width="50%">
<p class="MsoNormal" style="font-size: 10pt; margin-bottom: 2.0pt; margin-left: 0in; margin-right: 0in; margin-top: 2.0pt; margin: 2pt 0in;">All self-pay patients are billed by AHS and
decisions about payment collection are according to AHS Finance policy.<o:p></o:p></p>
</td>
</tr>
</tbody></table>
<ul><span style="font-size: 11pt;">
<li><a href="https://manual.connect-care.ca/workflows/billing" target="_blank">Manual: Professional Billing</a></li><li><a href="https://insite.albertahealthservices.ca/apn/Page25653.aspx" target="_blank">Insite: Nurse Practitioner Professional Billing</a></li><li><a href="https://manual.connect-care.ca/workflows/billing/charge-capture" target="_blank">Manual: Charge Capture</a></li><li><a href="https://manual.connect-care.ca/workflows/billing/internal-claims-management" target="_blank">Manual: Submitting Claims Through Connect Care</a></li><li><a href="https://manual.connect-care.ca/workflows/billing/external-claims-management" target="_blank">Manual: Submitting Claims Outside of Connect Care</a></li>
</span></ul>
<span style="font-size: 11pt;">
</span></div>Stefanie Kletkehttp://www.blogger.com/profile/02366598069144028645noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-4583078928240480632024-03-06T06:00:00.002-07:002024-03-06T06:00:00.233-07:00Countdown Checklist L8, T-minus 58: Register for Personalization Training<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>Confirm REGISTRATION for PERSONALIZATION</b></span></li>
</ul>
Successful personalization of the Connect Care clinical information system has a big impact on prescriber success at launch. It is very important to take advantage of personalization workshops pre-launch. Among other things, these introduce many tips that make Connect Care use both efficient and enjoyable.
<br /><br />Personalization training begins <b>March 18</b>. Make sure that you are already registered or take advantage of self-registration via <a href="https://mylearninglink.ahs.ca" target="_blank">MyLearningLink</a> (supported on a first-come-first-scheduled basis).<br /><br />Personalization objectives, prerequisites and preparation are all described in the <a href="https://manual.connect-care.ca/Training/personalization-training" target="_blank">Connect Care Manual</a>.<br /></div>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-54011995982237029252024-03-04T06:00:00.042-07:002024-03-04T09:18:11.557-07:00Countdown Checklist L8, T-minus 60: Get Ready for Patient Movement<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>(Optional) Register for the Patient Movement Fundamentals</b></span></li>
</ul>Patient movement, or how to move a patient from one location to another using Connect Care as a tool, is cited as one of the most confusing concepts to grasp at launch.<br /><br />The week of <b>March 11</b><b>–15</b> includes 1-hour Patient Movement Fundamentals readiness sessions, offered on three separate days. Each session will cover the same content, including Admission to Long-Term Care/Continuing Care, Offsite Dialysis Appointments, and Leave of Absence to Acute Care with Return. Click the relevant link below to register for a session, or <a href="mailto:connectcare.patientmovement@ahs.ca" target="_blank">email</a> the Patient Movement team.<br /><ul style="text-align: left;"><li><a href="https://teams.microsoft.com/registration/hgSTEXC08kiRZj8Mwwh3Jw,nIezc_EQ3EC9MY0mx_6H3Q,9-cfFrXlvUyVMk5g_xNtLg,VXDglTg1WE2luVfqZHSK9A,ZMPstuhJBkmzZccW4Me1qQ,WH-NZKWumUuu2NyhDO5YnQ?mode=read&tenantId=11930486-b470-48f2-9166-3f0cc3087727" target="_blank">March 11, 12:00–13:00</a></li><li><a href="https://teams.microsoft.com/registration/hgSTEXC08kiRZj8Mwwh3Jw,nIezc_EQ3EC9MY0mx_6H3Q,9-cfFrXlvUyVMk5g_xNtLg,SdCl6f6kJEy1WeSqul2Hsw,MxW-G9qrXEePxMfsfGZaZA,mYJRLL9dskGufwL5Kvdh2A?mode=read&tenantId=11930486-b470-48f2-9166-3f0cc3087727" target="_blank">March 13, 12:00–13:00</a></li><li><a href="https://teams.microsoft.com/registration/hgSTEXC08kiRZj8Mwwh3Jw,nIezc_EQ3EC9MY0mx_6H3Q,9-cfFrXlvUyVMk5g_xNtLg,pKChSAr4ZEafsWDU8p5jTw,6P5ElEMrVUuwpvDejZbniQ,qFOYlaW-QkOXJRixS9HfLA?mode=read&tenantId=11930486-b470-48f2-9166-3f0cc3087727" target="_blank">March 15, 12:00–13:00</a></li></ul>Further patient movement resources are linked below.<ul><li><a href="https://insite.albertahealthservices.ca/main/assets/cistr/tms-cis-tr-gc-pmg-launch-page.pdf" target="_blank">Guide: Patient Movement Guide</a></li><li><a href="https://insite.albertahealthservices.ca/main/assets/cis/tms-cis-continuing-care-readiness.pdf" target="_blank">Guide: Patient Movement Continuing Care Readiness</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cistr/tms-cis-tr-home-care-supportive-living-admissions-transfers-discharges.pdf" target="_blank">Guide: Home Care and Supportive Living Admissions, Discharges, and Transfers</a></li><li><a href="https://manual.connect-care.ca/Training/readiness-events#h.3pf3fd67fghs" target="_blank">Manual: Readiness Events</a></li><li><a href="mailto:connectcare.patientmovement@ahs.ca" target="_blank">Contact: connectcare.patientmovement@ahs.ca</a></li></ul></div>Stefanie Kletkehttp://www.blogger.com/profile/02366598069144028645noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-1016689462864443312024-03-01T06:30:00.002-07:002024-03-01T06:30:00.129-07:00On Other Channels...<p>Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Blogs-Alerts.pdf" target="_blank">instructions</a>). Recent additions to this blog and its various channels:</p><div><ul style="text-align: left;"><li><b>General</b></li><ul><li><a href="https://www.bytesblog.ca/2024/02/26c.html" target="_blank">Coming Soon – “Signal” Button</a></li><li><a href="https://www.bytesblog.ca/2024/02/26b.html" target="_blank">Connect Care Hyperdrive Upgrade - Phase 3, Wednesday February 28, 2024</a> <i>(drop-in support available weekdays until March 8)</i></li><li><a href="https://www.bytesblog.ca/2024/02/26d.html" target="_blank">Between the Charts: CMIO Newsletter for Prescribers - Issue 4 Now Available</a></li></ul><li><b>Launch 8</b></li><ul><li><i>Launch 8 Countdown Checklist</i></li><ul><li><a href="https://www.bytesblog.ca/2024/02/19.html" target="_blank">T-minus 74: Get Ready for Continuing Care Cutover</a></li><li><a href="https://www.bytesblog.ca/2024/02/21.html" target="_blank">T-minus 72: Choose Personal Device(s)</a></li><li><a href="https://www.bytesblog.ca/2024/02/23.html" target="_blank">T-minus 70: Confirm Remote Access</a></li><li><a href="https://www.bytesblog.ca/2024/02/26.html" target="_blank">T-minus 67: Report Wireless Gaps</a></li><li><a href="https://www.bytesblog.ca/2024/02/28.html" target="_blank">T-minus 65: Plan Workload Adjustments</a></li><li><a href="https://www.bytesblog.ca/2024/03/01.html" target="_blank">T-minus 63: Plan Meeting Adjustments</a></li></ul></ul><li><b>Support</b></li><ul><li><a href="https://support.connect-care.ca/2024/02/28.html" target="_blank">Support Blog - Maintenance Complete</a></li><li><a href="https://support.connect-care.ca/2024/02/28b.html" target="_blank">ASAP Users - Handoff Activity Now in Dispo Tab</a></li></ul><li><b>FAQ</b></li><ul><li><a href="https://questions.connect-care.ca/2024/02/21.html" target="_blank">FAQ Blog - Maintenance Complete</a></li></ul><li><b>Tips</b></li><ul><li><a href="https://tips.connect-care.ca/2024/02/16.html" target="_blank">Tips Blog - Maintenance Complete</a></li><li><i>Medication Ordering Tip Series</i></li><ul><li><a href="https://tips.connect-care.ca/2024/01/26.html" target="_blank">Medication Ordering Tip - Weight-Based Dosing</a></li><li><a href="https://tips.connect-care.ca/2024/02/23.html" target="_blank">Medication Ordering Tip - Non-Standard Medication</a></li></ul><li><i>Tippy Series</i></li><ul><li><a href="https://tips.connect-care.ca/2022/11/25.html" target="_blank">Tippy - Fast Prescriber and Team Updates from Patient Lists</a></li><li><a href="https://tips.connect-care.ca/2019/11/tippy-19.html" target="_blank">Tippy - Avoid Duplicate Orders</a></li><li><a href="https://tips.connect-care.ca/2023/03/02.html" target="_blank">Tippy - Ordering Repeating Tests</a></li><li><a href="https://tips.connect-care.ca/2023/05/24.html" target="_blank">Tippy - Cut Down on Patient Blood Draws with Add-on Labs</a></li></ul></ul><li><b>Manual</b></li><ul><li>See <a href="https://manual.connect-care.ca/home/whats-new" target="_blank">What's New</a> (updates and additions)</li><li><a href="http://news.connect-care.ca" target="_blank">Between the Charts: CMIO Newsletter for Prescribers</a></li></ul></ul></div>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-76976832096685853482024-03-01T06:00:00.002-07:002024-03-01T06:00:00.128-07:00Countdown Checklist L8, T-minus 63: Plan Meeting Adjustments<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>Adjust Meeting Schedules in your Clinical Area</b></span></li>
</ul>
A <a href="https://www.bytesblog.ca/2024/02/28.html" target="_blank">prior item</a> encouraged advance planning for clinical service impacts at the time of Connect Care launch. Similar planning is needed to adjust clinical business and other meetings to fit with launch needs.<br />
<br />
Many Connect Care launch-related meetings fill the weeks just before and after launch. Some of these are prescriber-focused, including daily meetings to capture emerging issues, assign resources and review remedies. There are lots of opportunities for prescribers to have input.<br />
<br />
Given inevitable launch demands, it is recommended that all non-essential other meetings be deferred to protect the week before and at least 3 weeks after the launch date.<br />
<br />
This is a good time to look ahead at meeting schedules for April 29–May 29 and identify sessions that could be cancelled or rescheduled.</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-58164331268665827302024-02-28T06:00:00.002-07:002024-02-28T06:00:00.143-07:00Countdown Checklist L8, T-minus 65: Plan Workload Adjustments<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>Understand Prescriber Workload Adjustments for your Area</b></span></li>
</ul>It is not a given, or often possible, that clinical service levels decrease at Connect Care launch. A number of strategies can maximize prescriber productivity, clinical service resilience and capacity for change.<br /><br />Be sure to ask your clinical leaders (division, department, section, specialty, clinic, ward, NP manager, etc.) about plans to adjust prescriber availability and support in your area at launch. Discuss and confirm understandings at planning meetings.<br /><br />Also anticipate your role in making things better for your team. Usually your best contribution is to take training seriously, especially personalization training, and to take the time to practice in the system after training. This decreases the likelihood that you will burden colleagues or slow clinical service around the time of launch.<br /><br />See our <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Byte_Workload-Adjustments.pdf" target="_blank">Byte about workload planning</a> for more information.</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-33129605429104558902024-02-26T10:04:00.000-07:002024-02-26T10:04:10.800-07:00Between the Charts: CMIO Newsletter for Prescribers - Issue 4 Now Available<p>We <a href="https://www.bytesblog.ca/2023/10/26b.html" target="_blank">previously posted</a> about our new monthly newsletter for prescribers, called "Between the Charts". This newsletter summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages.</p><p>Our next issue is now out, available at the below link! This issue includes information on:</p><p></p><ul style="text-align: left;"><li>Hyperdrive rollout (February 28)</li><li>Daylight Savings Time (March 10)</li><li>Ordering non-standard medications</li><li>Data quality</li><li>Updating inpatient provider care team and service</li><li>Blog screenshots</li><li>And more!</li></ul><p></p><p>The previous issues can still be accessed, via the archive in the Connect Care Manual. </p><p>If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email.</p><p></p><ul><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_CMIO_Newsletter_Between-The-Charts.pdf" target="_blank">Newsletter: Between the Charts - February 2024</a></li><li><a href="http://news.connect-care.ca" target="_blank">Manual: Between the Charts Archive (news.connect-care.ca)</a></li><li><a href="mailto:CMIO-Manual@ahs.ca" target="_blank">Feedback: CMIO-Manual@ahs.ca</a></li></ul>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-68631182351306314672024-02-26T06:30:00.149-07:002024-02-26T06:30:00.120-07:00Connect Care Hyperdrive Upgrade - Phase 3, Wednesday February 28, 2024<p>We <a href="https://www.bytesblog.ca/2024/01/23.html" target="_blank">previously posted</a> about the upcoming move from our existing “Hyperspace” version of Epic to a newer version called “Hyperdrive”. The move to Hyperdrive is happening in three phases between February 13 and 28, with phases 1 and 2 including small groups of AHS acute care sites/programs, and everyone else being included in phase 3. </p><p><b>Phase 3 will switch to Hyperdrive as of Wednesday, February 28, 2024 at 07:00.</b> Phase 3 includes all Connect Care users who were not part of phases 1 and 2. All prescribers from these sites will have received an email indicating that they are part of phase 3. </p><p><b>ALL PHASES - USE ORIGINAL CONNECT CARE ICON</b></p><p></p>Starting February 28 at 07:00, the original red "CC" icon used in the past to log in to Connect Care will launch Hyperdrive, for all users (phases 1 to 3). <div><ul style="text-align: left;"><li><b>Phase 3</b>: To ensure the red CC icon opens the new Hyperdrive environment, if in a Hyperspace session at 07:00, phase 3 users should end their Hyperspace session ("x" out and close the login window), wait 30 seconds, then reopen their session by clicking on the same red icon. </li><ul><li><i>Note</i>: Phase 3 users may have noticed another (orange) icon on their screen previous to February 28, which phases 1 and 2 used temporarily. Phase 3 users will <u>not</u> be using this icon to log in to Connect Care. </li></ul></ul><ul style="text-align: left;"><li><b>Phases 1 and 2</b>: As of February 28, the temporary orange "CC HD" icon used to launch Hyperdrive will be disabled, and phases 1 and 2 users will switch back to the original red CC icon. </li><ul><li><i>Note</i>: The temporary orange icon may still be visible after 07:00 on February 28; however, if clicked on, an error message will appear.</li></ul></ul><p></p><p><b>Virtual Drop-In Centre</b></p><p>The CMIO will be providing virtual drop-in support for prescribers on weekdays throughout the Hyperdrive rollout period, at the below times: </p><p></p><ul><li>February 26–March 1, 2024, daily support 08:00–16:00</li><li>March 4–8, 2024, daily support 08:00–16:00</li></ul><p></p><p>After-hours/weekend support will also be available through the Helpdesk. For more information, see the Hyperdrive Upgrade section of the Manual.</p><p></p><ul><li><a href="https://manual.connect-care.ca/home/connect-care-updates/hyperdrive-upgrade" target="_blank">Manual: Connect Care Hyperdrive Upgrade - February 2024</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_CMIO_POSTER_Hyperdrive-Drop-In-Legal-size.pdf" target="_blank">Poster: Hyperdrive Upgrade - CMIO Virtual Drop-In</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Presentation_Hyperdrive-Upgrade_CMIO.pdf" target="_blank">Presentation: CMIO Overview - Hyperdrive Upgrade</a></li><li><a href="https://buzzstream.albertahealthservices.ca/src/Channels/eLearning/cc-GEN502-HeresWhyHyperspaceUpdates_a82b3aff.mp4" target="_blank">Video: Hyperdrive Upgrade</a></li></ul></div>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-88002050875929807982024-02-26T06:15:00.005-07:002024-03-01T15:58:44.385-07:00Coming Soon – “Signal” Button<p>Select Connect Care prescribers will soon have access to Signal, an Epic-hosted web application that allows ambulatory and inpatient users to measure and improve their efficiency in using Epic. Epic uses <a href="https://galaxy.epic.com/Redirect.aspx?DocumentID=100163451&PrefDocID=104726" target="_blank">inclusion criteria</a> to automatically select which users can benefit from this function. Connect Care prescribers will know if they have access if they can see their data after clicking the “Signal” button at the top of their screen (click the icon below to see a screenshot). </p><div class="separator" style="clear: both; text-align: center;"><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Screenshot_Signal-Button.png" style="margin-left: 1em; margin-right: 1em;" target="_blank"><img border="0" data-original-height="182" data-original-width="180" height="48" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEipeRhdiP4KkOmB6zPSDkyDj0MB9qP2SBWbNPe3nkr0lTJBOBQm6WK9aGTUdeLvXeul2rkP1nSlv1utxuGpRsvHCZeu4-Q9x9tNAmqxKDeBVNPNHuFkJihKIHOast-CNvp1RK6_1iRwy-MNN7UOliVQ0Znoaq9Sl3Z1CSSTjXA5EZF98YFteEPUwW01szI1/w48-h48/ScreenShot.png" width="48" /></a></div><p>More information on Signal will be posted soon to the Connect Care Manual and the Connect Care blog channels.</p><p></p><ul style="text-align: left;"><li><a href="https://manual.connect-care.ca/tools/Reporting/signal" target="_blank">Manual: Signal</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_FAQ_Signal_CMIO.pdf" target="_blank">FAQ: Signal for Prescribers</a></li></ul><p></p>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-8560642274042335062024-02-26T06:00:00.002-07:002024-02-26T06:00:00.150-07:00Countdown Checklist L8, T-minus 67: Report Wireless Gaps<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;">
<span style="background-color: #fff2cc;"><i>Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <span style="color: #222222;"><b>May 4, 2024</b></span>...</i></span>
<br />
<ul>
<li><span style="font-size: large;"><span style="background-color: #fff2cc;"><b>Report Wireless Coverage Gaps</b></span></span></li>
</ul>
As part of launch readiness efforts, the wireless networks in Launch 8 sites are upgraded to clinical-grade (high-density, high-performance) WiFi. Teams have walked the facilities to confirm that connectivity is universally present and up to the needs of providers and patients.<br />
<br />
Coverage seems to be complete. Please help the wireless team by checking for AHSRESTRICT wireless networking signal and stability in all your clinical work areas. Please report any gaps or other challenges with WiFi at your site to <a href="https://www.albertahealthservices.ca/about/Page12928.aspx" style="font-size: 11pt;" target="_blank">IT Service desk (1-877-311-4300)</a><span style="font-size: 11pt;">, providing details of the day, time and specific location of the problem.</span><br />
<ul><span style="font-size: 11pt;">
<li><a href="https://questions.connect-care.ca/2019/10/17.html" target="_blank">FAQ: Will WiFi be Connect Care Ready?</a></li>
</span></ul>
<span style="font-size: 11pt;">
</span></div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-69693476340250736262024-02-23T06:00:00.002-07:002024-02-23T06:00:00.139-07:00Countdown Checklist L8, T-minus 70: Confirm Remote Access<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; margin: 0in 0in 0.0001pt; padding: 10px;"><i style="font-family: calibri, sans-serif; font-size: 11pt;">
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul style="font-family: calibri, sans-serif; font-size: 11pt;">
<li><span style="font-size: large;"><b>Ensure that you have online REMOTE ACCESS</b></span></li>
</ul><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">"Remote access" refers to any use of the clinical information system (CIS) outside of Alberta Health Services (AHS) networks ("intranet"). </span></span><br />
<br /><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">Will you need this? Some prescribers rarely work out-of-AHS. Some will only remote access through mobility (</span></span><a href="https://ehealth.connect-care.ca/epic-systems/epic-modules/haiku" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">Haiku</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">, </span></span><a href="https://ehealth.connect-care.ca/epic-systems/epic-modules/canto" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">Canto</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">), which is good enough for results review, communicating, ordering, billing and simple documentation. </span></span><br />
<br /><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">Many prescribers need full </span></span><a href="https://ehealth.connect-care.ca/epic-systems/epic-modules/hyperspace" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">Hyperspace</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;"> externally. A security Token is required, as explained in the </span></span><a href="https://manual.connect-care.ca/access/remote-access" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">Connect Care Manual</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">. </span></span><b style="font-family: calibri, sans-serif; font-size: 11pt;">For physicians</b><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">, existing Netcare Tokens are automatically set up for Connect Care and require no new action; those needing remote Hyperspace who do </span></span><i style="font-family: calibri, sans-serif; font-size: 11pt;">not</i><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;"> currently have a Token should apply now (note - the process is normally initiated by Zone Medical Affairs).</span></span><br /><ul style="font-family: calibri, sans-serif; font-size: 11pt; text-align: left;"><li><a href="https://www.albertahealthservices.ca/assets/info/it/if-it-iam-runa-guide.pdf" target="_blank">User Guide: Remote User Network Access</a></li></ul><b style="font-family: calibri, sans-serif; font-size: 11pt;"> For nurse practitioners (NPs)</b><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">, remote access needs to be requested via Provincial NP Services. NPs can submit their request by following the instructions at the following link:</span></span><br /><ul style="font-family: calibri, sans-serif; font-size: 11pt; text-align: left;"><li><a href="https://insite.albertahealthservices.ca/main/assets/tms/apn/tms-apn-runa-request-instructions.pdf" target="_blank">Guide: Remote User Network Access (RUNA) for Nurse Practitioners</a> </li></ul><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">Physicians in Launch 8 are authorized for remote access by Zone Medical Affairs, who should be contacted for support (North Zone: </span></span><a href="mailto:NZ.Privileging@ahs.ca" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">NZ.Privileging@ahs.ca</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">; </span><span style="font-size: 14.6667px;">Edmonton Zone: <a href="mailto:Edm.MedicalAffairs@ahs.ca" target="_blank">Edm.MedicalAffairs@ahs.ca</a>; Central Zone: <a href="mailto:CZMAprivileging@ahs.ca" target="_blank">CZMAprivileging@ahs.ca</a>; Calgary Zone: <a href="mailto:CAL.MedAffairsConnectCare@ahs.ca" target="_blank">CAL.MedAffairsConnectCare@ahs.ca</a></span><span style="font-size: 11pt;">). For NPs needing remote access support, contact Provincial NP Services (</span></span><a href="mailto:prov.npservices@ahs.ca" style="font-family: calibri, sans-serif; font-size: 11pt;" target="_blank">prov.npservices@ahs.ca</a><span style="font-family: calibri, sans-serif;"><span style="font-size: 11pt;">).</span></span></div>Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-69764626622916108452024-02-21T06:00:00.020-07:002024-02-21T06:00:00.142-07:00Countdown Checklist L8, T-minus 72: Choose Personal Device(s)<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;">
<div>
<i>Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...</i>
</div>
<ul>
<li><span style="font-size: large;"><b>Pick Personal Device(s) for Connect Care Use</b></span></li>
</ul>
<div>
Many of us will prefer doing some clinical information system (CIS) tasks on mobile or personal computing devices. These are set up to our liking, move with us, and work well in Connect Care facilities. </div>
<div>
<br />This is a good time to check whether what we have is what we'll want. Indeed, it may be time to consider purchasing a new mobile device for clinical use. </div>
<div>
<br />The following information can help decide what to procure or prepare:</div>
<ul>
<li><a href="https://tips.connect-care.ca/2019/10/06.html" target="_blank">Tip: Considerations When Selecting a Mobile Device</a></li><li><a href="https://manual.connect-care.ca/Mobility/mobile-devices" target="_blank">Manual: Mobile Device Selection</a></li>
<li><a href="https://www.bytesblog.ca/2019/10/04.html" style="font-size: 11pt;" target="_blank">Blog: Enterprise Support for Mobile Device Purchases</a></li>
<li><a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_FAQ_Mobility.pdf" target="_blank">FAQ: Connect Care Mobility</a></li><li><a href="https://questions.connect-care.ca/2021/04/19.html" target="_blank">FAQ: Are there limits to Connect Care Mobility supports for Orders?</a></li>
</ul>
</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-86822991945187060612024-02-19T06:30:00.023-07:002024-02-19T06:30:00.163-07:00Connect Care Hyperdrive Upgrade - Phase 2, Wednesday February 21, 2024<p>We <a href="https://www.bytesblog.ca/2024/01/23.html" target="_blank">previously posted</a> about the upcoming move from our existing “Hyperspace” version of Epic to a newer version called “Hyperdrive”. The move to Hyperdrive is happening in three phases between February 13 and 28, with phases 1 and 2 including small groups of AHS acute care sites/programs, and everyone else being included in phase 3. </p><p><b>Phase 2 will switch to Hyperdrive as of Wednesday, February 21, 2024 at 07:00.</b> Phase 2 includes users from Cross Cancer Institute, Grande Cache Community Health Complex, Manning Community Health Centre, Peter Lougheed Centre, and South Calgary Health Centre (Urgent Care only). All prescribers from these sites will have received an email indicating that they are part of phase 2. </p><p><b>PHASE 2 - CONNECT CARE ICONS</b></p><p></p><ul><li><b>February 21 to 27</b>:<b> </b>Starting February 21 at 07:00, all phase 2 users should log in to Connect Care using the new "CC HD" orange icon, until the end of the Hyperdrive rollout (February 28). </li><ul><li>The original icon will remain on the devices for phase 2 sites during this time, but should <u>not</u> be used by phase 2 users during the Hyperdrive rollout period. </li></ul></ul><ul><li><b>February 28</b>: On February 28 at 07:00, the new icon will be removed and phase 2 users will then go back to using the original icon to log in to Connect Care. As of February 28 at 07:00, the original icon will launch Hyperdrive for all users (phases 1 to 3).</li></ul><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4oLoHQbiVJXghLeankSniXr0yxzDFm4325KxGfn4oHfeTxbdbF0U-5n8STQtOsDltB7fAuOZgnu3EsEe9rLs_MvzRx-OnndCvLCPGS6pq0P0H8cdlE7KQU4Sje-JKU5P-YwhRQ_IJN6UYHFyeE-5SkWqy5UtKq9maNrEu9Bf_wjFAbtuYz-9UEOVUhBSj/s763/Hyperdrive%20rollout%20logos.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="213" data-original-width="763" height="89" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi4oLoHQbiVJXghLeankSniXr0yxzDFm4325KxGfn4oHfeTxbdbF0U-5n8STQtOsDltB7fAuOZgnu3EsEe9rLs_MvzRx-OnndCvLCPGS6pq0P0H8cdlE7KQU4Sje-JKU5P-YwhRQ_IJN6UYHFyeE-5SkWqy5UtKq9maNrEu9Bf_wjFAbtuYz-9UEOVUhBSj/s320/Hyperdrive%20rollout%20logos.png" width="320" /></a></div><p></p><p><b>Virtual Drop-In Centre</b></p><p>The CMIO will be providing virtual drop-in support for prescribers on weekdays throughout the Hyperdrive rollout period, at the below times: </p><p></p><ul><li>February 19–23, 2024, daily support 08:00–16:00</li><li>February 26–March 1, 2024, daily support 08:00–16:00</li><li>March 4–8, 2024, daily support 08:00–16:00</li></ul><p></p><p>After-hours/weekend support will also be available through the Helpdesk. For more information, see the Hyperdrive Upgrade section of the Manual.</p><p></p><ul><li><a href="https://manual.connect-care.ca/home/connect-care-updates/hyperdrive-upgrade" target="_blank">Manual: Connect Care Hyperdrive Upgrade - February 2024</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_CMIO_POSTER_Hyperdrive-Drop-In-Legal-size.pdf" target="_blank">Poster: Hyperdrive Upgrade - CMIO Virtual Drop-In</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_Presentation_Hyperdrive-Upgrade_CMIO.pdf" target="_blank">Presentation: CMIO Overview - Hyperdrive Upgrade</a></li><li><a href="https://buzzstream.albertahealthservices.ca/src/Channels/eLearning/cc-GEN502-HeresWhyHyperspaceUpdates_a82b3aff.mp4" target="_blank">Video: Hyperdrive Upgrade</a></li></ul>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-47378553463866265312024-02-19T06:00:00.002-07:002024-02-19T06:00:00.266-07:00Countdown Checklist L8, T-minus 74: Get Ready for Continuing Care Cutover<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;"><i>
Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...
</i><br />
<ul>
<li><span style="font-size: large;"><b>Anticipate Continuing Care Cutover</b></span></li>
</ul>Cutover for Continuing Care is a process through which key pieces of information about LTC residents are entered into Connect Care prior to launch. The primary concern for prescribers will be the management of medication and non-medication orders, and the translation of important information about patients’ clinical status from a paper record to an electronic one. There are different workflows depending on if you work in Designated Supported Living (DSL) or Long-Term Care (LTC) and whether your LTC has a contracted pharmacy or not; please see the relevant FAQ below.<br /><br />Prescribers should anticipate, and mobilize resources for, two key tasks as part of Continuing Care cutover processes near launch:<br /><ol style="text-align: left;"><li><b>March 4–27</b>: Please support the clinical teams by signing non-medication orders forms and Facility Living medication order forms (replaces standing orders) when requested by the sites. This information which will be entered by the cutover nurses and dieticians April 1–May 3.</li><li><b>April 1–May 3</b>: Validate entered orders the week before launch.</li></ol>
The following FAQs can help prescribers prepare for Continuing Care cutover activities:<br />
<ul>
<li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_FAQ_Cutover-LTC-Launch-8.pdf" target="_blank">FAQ: Prescriber Role at Cutover – Launch 8 LTC</a></li><li><a href="https://insite.albertahealthservices.ca/Main/assets/cmio/AHS_CC_FAQ_Cutover-DSL-LTC-Contracted-Pharmacy-Launch-8.pdf" target="_blank">FAQ: Prescriber Role at Cutover – Launch 8 DSL and LTC with Contracted Pharmacy</a></li><li><a href="https://www.albertahealthservices.ca/frm-21669.pdf" target="_blank">Form: Cutover Non-Medication Orders (Continuing Care)</a></li><li><a href="https://www.albertahealthservices.ca/frm-21784.pdf" target="_blank">Form: Facility Living Medication Orders</a></li><li><a href="https://manual.connect-care.ca/workflows/transitions/cutover" target="_blank">Manual: Cutover</a></li><li><a href="https://manual.connect-care.ca/workflows/long-term-care" target="_blank">Manual: Long-term Care Workflow Resources</a></li>
</ul>
</div>Stefanie Kletkehttp://www.blogger.com/profile/02366598069144028645noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-20945704833341041542024-02-16T06:30:00.036-07:002024-02-16T06:30:00.143-07:00On Other Channels...<p>Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_Blogs-Alerts.pdf" target="_blank">instructions</a>). Recent additions to this blog and its various channels:</p><div><ul><li><b>General</b></li><ul><li><a href="https://www.bytesblog.ca/2024/02/02c.html" target="_blank">Optimization Training - Additional Sessions Available</a> <i>(February 20, April 29)</i></li><li><a href="https://www.bytesblog.ca/2024/02/09b.html" target="_blank">Connect Care Hyperdrive Upgrade - Phase 1 and New Icons, Tuesday February 13, 2024</a></li><li><a href="https://www.bytesblog.ca/2024/02/09c.html" target="_blank">Seeking Physician Design Lead – Primary Care and Portals</a></li></ul><li><b>Launch 8</b></li><ul><li><i>Launch 8 Countdown Checklist</i></li><ul><li><a href="https://www.bytesblog.ca/2024/02/05.html" target="_blank">T-minus 88: Consider Training Options</a></li><li><a href="https://www.bytesblog.ca/2024/02/07.html" target="_blank">T-minus 86: Check Alberta Referral Directory</a></li><li><a href="https://www.bytesblog.ca/2024/02/09.html" target="_blank">T-minus 84: Bookmark Prescriber Resources</a></li><li><a href="https://www.bytesblog.ca/2024/02/12.html" target="_blank">T-minus 81: Bookmark Manual and Updates</a></li><li><a href="https://www.bytesblog.ca/2024/02/14.html" target="_blank">T-minus 79: Complete InfoCare (On Our Best Behaviours) Training</a></li><li><a href="https://www.bytesblog.ca/2024/02/16.html" target="_blank">T-minus 77: Confirm AHS Network Access</a></li></ul></ul><li><b>Support</b></li><ul><li><a href="https://support.connect-care.ca/2024/02/08.html" target="_blank">Perioperative Insulin Management Order Set Enhancements</a></li><li><a href="https://support.connect-care.ca/2024/02/13.html" target="_blank">Updates to Surgery Postprocedure Analgesics</a></li><li><a href="https://support.connect-care.ca/2024/02/13b.html" target="_blank">New Drug-Disease Medication Interaction Warnings</a></li></ul><li><b>Manual</b></li><ul><li>See <a href="https://manual.connect-care.ca/home/whats-new" target="_blank">What's New</a> (updates and additions)</li><li><a href="http://news.connect-care.ca" target="_blank">Between the Charts: CMIO Newsletter for Prescribers</a></li></ul></ul></div>Stefanie Kletkehttp://www.blogger.com/profile/00705389068311642719noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-29207779602386746042024-02-16T06:00:00.001-07:002024-02-16T06:00:00.154-07:00Countdown Checklist L8, T-minus 77: Confirm AHS Network Access<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;">
<span style="background-color: #fff2cc;"><i>Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...</i></span>
<br />
<ul>
<li><span style="font-size: large;"><span style="background-color: #fff2cc;"><b>Ensure that you have online ACCESS</b></span></span></li>
</ul>
<span style="font-size: 11pt;">This one's easy.</span><br />
<span style="font-size: 11pt;"><br /></span>
<span style="font-size: 11pt;">Make sure that you have a working Alberta Health Services (AHS) "Healthy" network username and password. These credentials are used to log in to AHS computers, email, Connect Care and many other systems. Your profile needs to be turned on for Connect Care access. Make sure that your username and password work at:</span><br />
<ul>
<li><a href="http://myapps.ahs.ca/" target="_blank">myapps.ahs.ca</a></li>
</ul>
<div>
If you try logging in from outside an AHS facility, you will need to additionally have a security Token. More about that in a later task. Check out the Access section in the <a href="https://manual.connect-care.ca/access" target="_blank">Connect Care Manual</a>. Contact AHS <a href="https://www.albertahealthservices.ca/about/Page12928.aspx" target="_blank">IT Service Desk</a> (1-877-311-4300) if your username and password do not work with <a href="http://myapps.ahs.ca/" target="_blank">myapps.ahs.ca</a>.<br /></div>
</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.comtag:blogger.com,1999:blog-4803915495315599536.post-64720396064765832382024-02-14T06:00:00.023-07:002024-02-14T06:00:00.144-07:00Countdown Checklist L8, T-minus 79: Complete InfoCare (On Our Best Behaviours) Training<div class="MsoNormal" style="background-color: #fff2cc; border-radius: 10px; font-family: calibri, sans-serif; font-size: 11pt; margin: 0in 0in 0.0001pt; padding: 10px;">
<div>
<i>Continuing a list of <a href="https://www.bytesblog.ca/search/label/Countdown-Checklist" target="_blank">essential actions</a> for Connect Care Launch 8 prescribers readying for launch <b>May 4, 2024</b>...</i>
</div>
<ul>
<li><span style="font-size: large;"><b>Complete InfoCare Privacy Awareness Training</b></span></li>
</ul>
<div>
This one applies to everyone. Every prescriber must complete an online self-directed eLearning module entitled "InfoCare - On Our Best Behaviours" (OOBB). This solidifies understanding about responsible behaviours when working with personal health information. </div>
<div>
<br />All prescribers must complete the module. Completion is demonstrated in a final section where commitment to privacy protection is affirmed with a series of statements. Access to Connect Care is not possible without OOBB affirmation. AHS physician privileges are also contingent. </div>
<div>
<br />Log in to <a href="http://mylearninglink.ahs.ca/" target="_blank">MyLearningLink.ahs.ca</a> (MLL) with your AHS username and password. Search the available courses using "InfoCare". Anticipate spending about 20 minutes.</div>
<div>
<br />Get in touch with <a href="mailto:help.cmio@ahs.ca">help.cmio@ahs.ca</a> if you have difficulty getting credit for course completion. Macintosh users: save time by checking our <a href="https://manual.connect-care.ca/Training/MyLearningLink" target="_blank">MLL Manual section</a> and <a href="https://publicshare.albertahealthservices.ca/Main/assets/cmio/AHS_CC_TIP_MyLearningLink.pdf" target="_blank">tip sheet</a> first. These resources also explain how to use an <a href="https://redcap.link/AttestationOOBB" target="_blank">attestation tool</a> if MLL does not credit course completion.</div>
</div>
Rob Haywardhttp://www.blogger.com/profile/15727587311750920800noreply@blogger.com