2024-07-16

Connect Care Mobile Apps Outage - Thursday July 18, 2024, 00:00-02:00

There will be an upgrade to the Connect Care mobile applications on Thursday, July 18, 2024, between 00:00 and 02:00

  • During the upgrade process, the Connect Care mobile apps Haiku and Canto will be unavailable. 
  • The downtime per device could rage from 30 seconds to 2 minutes (depending on connectivity) while the upgrade is completed. Offline devices will receive the upgrade as soon as they come back online. 
  • Connect Care will be available during this time.

For more information, please contact the AHS Service Desk at 1-877-311-4300.

Netcare Scheduled Downtime - Thursday July 18, 2024 at 21:00 to Friday July 18, 2024 at 03:00

The Alberta Netcare Portal will be unavailable from Thursday, July 18, 2024 at 21:00 to 03:00 on Friday, July 19, 2024 in order to accommodate system maintenance and a software upgrade. Connect Care will still be available, but Connect Care users will not be able to launch the Alberta Netcare Portal during this time. 

Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. Those anticipating need for urgent result access during that period should refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

2024-07-15

All User Bulletin - Laboratory Blood Culture Bottle Shortage

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Laboratory Test Supply Shortage

Supply levels of BD BACTEC blood culture bottles are constrained globally, with a shortage of up to 50% anticipated to last for several months. All microbiology laboratories in Alberta except for the Calgary Hub Lab (DSC) use the BD BACTEC FX Blood culture system; BD BACTEC bottles are required for these instruments and there are no alternative products available. The platform used by the Calgary Hub Lab (DSC) is not affected by this shortage.

All clinicians are asked to follow best practice recommendations for blood culture utilization. See the Laboratory Bulletin for more information.

Consult Order Optimization Project - Adult Surgical Consult Orders

As previously posted, the Consult Order Optimization Project seeks to ensure that inpatient consult orders only exist in facilities where that service is provided using the consult order process. The first phase of the project goes live Tuesday, July 16, 2024, and focuses on Adult Surgical consult orders.

  • Where a consult order does not exist within a facility: 
    • For non-urgent consults or those for telephone advice only, consider calling/paging directly using the Regional On-Call Application (ROCA) or local call schedule information.
    • For urgent consults or for patients requiring inter-facility acceptance/transfer, use the Connect Care RAAPID Service Request Order. No phone calls are required, unless the patient condition changes.
    • For hyper-emergent situations requiring the most expeditious consult or transport, call RAAPID by phone directly (do not use Connect Care RAAPID Service Request Order).
  • If you detect any errors in the list of affected orders found in the zonal PowerPoint presentations linked below (i.e., a missing order or an order present that should not be), please submit a ticket or call Help Desk 1-877-311-4300. 
    • Please specify which consult order and whether you are the consultant that responds to that consult order or the attending, ED physician or other clinician requesting that service for your patient.

For more information: 

2024-07-12

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

2024-07-09

Consult Order Optimization Project and Consult Order Workflow Changes

The current state of inpatient consult orders in Connect Care has every consult order available in every facility in the province, even if the service is not provided in that facility. The onus is currently on the user to know whether the service is available through use of a consult order. The Consult Order Optimization Project seeks to ensure that inpatient consult orders only exist in facilities where that service is provided using the consult order process.

  • Where a consult order does not exist within a facility: 
    • For non-urgent consults or those for telephone advice only, consider calling/paging directly using the Regional On-Call Application (ROCA) or local call schedule information.
    • For urgent consults or for patients requiring inter-facility acceptance/transfer, use the Connect Care RAAPID Service Request Order. No phone calls are required, unless the patient condition changes.
    • For hyper-emergent situations requiring the most expeditious consult or transport, call RAAPID by phone directly (do not use Connect Care RAAPID Service Request Order).
  • Site-based consult orders will streamline the applicable orders by site:
    • Empowering ordering users to better understand which services their site receives through the consult order process.
    • Enabling consulting service provider(s) to manage consult lists appropriate to locations where the service is provided.
    • Ensuring orders are not inappropriately placed, where they could end up in unmonitored work queues and therefore be a patient care and/or patient safety issue.

The changes will go live according to the following schedule, affecting the orders listed in the zonal PowerPoint presentations linked at the end of this post. A reminder blog post will be published ahead of each phase (note: the lists of affected orders may change, updated lists will be included in the subsequent blog posts).

  • July 16: Adult Surgical (22 orders)
  • July 30: Pediatric Surgical (19 orders)
  • Aug 13: Pediatric Medical (24 orders)
  • Aug 27: Adult Medical, part 1 (23 orders)
  • Sep 10: Adult Medical, part 2, and Critical Care (23 orders)

If you detect any errors in the list of affected orders (i.e., a missing order or an order present that should not be), please submit a ticket or call Help Desk 1-877-311-4300. Please specify which consult order and whether you are the consultant that responds to that consult order or the attending, ED physician or other clinician requesting that service for your patient.

Consult Order Workflow Changes 

A secondary benefit of the Consult Order Optimization project is that the provider care team field will no longer be required to distinguish between two different services (distinct groups of individual consultants) attempting to share a single consult order.  Please alert the Connect Care team through a ticket if your service has been relying on the provider care team to allow two distinct groups of consultants to share a single consult order so that a net new consult order can be built for your facility. 

  • For attendings entering consult orders: The provider care team field in the inpatient consult order should be left blank and will be removed from consult orders in the future.    
  • For consultants: Prior to ‘completing’ your consult, attach your provider care team to the patient’s Current Encounter Care Team for patients that should be part of your provider care team list.

Additional resources: 

2024-07-05

All User Bulletin - Ambulatory Lab Standing Order Maintenance

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Ambulatory Lab Standing Order Maintenance

"Standing orders" relate to pre-authorization of routine tests, procedures or treatments without the need for individualized orders each time. They typically cover future tasks (e.g., labs) performed at intervals.

A recently identified technical issue resulted in the premature release of some instances of patients' standing orders. The problem is fixed. However, the work revealed opportunities for improving standing order prescribing practices:   

  • Be specific when entering one-time (Future Mode) orders
    → Specify a desired date for the expected collection. This prevents delayed or premature collections, while streamlining processing.

  • Automate regularly spaced repeating orders
    → Select the "Auto" status whenever possible.
    → Choose the "Manual" status only for irregular collection intervals or PRN (as needed) orders.

  • Avoid expired standing orders
    If a standing order expires before a lab collection due date (the patient may present to the lab with an old paper requisition), the associated information may be outdated and results may not route correctly.
    → Lab staff will manually enter orders into Connect Care and collect them once.
    → Patients will be advised to return to their provider for new orders before their next scheduled lab appointment to maintain result routing accuracy.

  • Maintain standing orders
    Lab staff are diligently working to collect all open ambulatory orders.
    → Prescribers are urged to review active standing orders during every patient encounter and delete any no longer required.

  • Print and provide lab requisitions
    Alberta lab collection sites are transitioning to paperless workflows.
    → For now, it is still recommended that patients bring printed lab order requisition(s) to collection sites.

For more information:

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels are listed below. Reminder that a camera icon in a blog post on any of our channels indicates that there is an accompanying screenshot - just click the icon to view. 

Connect Care Launch 9 Countdown

Our countdown timer has re-appeared again (see top of left column, just above the Search box)!

The Connect Care Launch 9 date is set for the early hours of Saturday, November 2, 2024. This wave will bring many sites into the Connect Care fold, (tentatively) including the following:

  • AMH Group Homes: North and Central Zones
  • Community Ambulatory: North and Edmonton Zones; Pharmacy
  • Continuing Care & Seniors: North, Edmonton and South Zones; Pharmacy
  • Corrections: Provincial Correctional Facilities
  • Home Care: North, Edmonton and South Zones; Pharmacy
  • Kidney Care Alberta: Lloydminster
  • Population & Public Health: Provincial and Zonal Communicable and Notifiable Diseases, Medical Officers of Health
  • Workplace Health and Safety: Serology only
  • Affiliates: Covenant Health; Capital Care Group

We are within 120 days from Launch 9. Having learned how important it is to avoid a last-minute rush, our Countdown Checklist (checklist.connect-care.ca) will restart around 100 days prior to Launch 9. This checklist allows prescribers to ensure that requirements are met as they progress from registration through training, proficiency, personalization and launch-readiness. A convenient option is to subscribe to this blog so each Countdown Checklist post is sent directly to your preferred email.

2024-07-04

All User Bulletin - Windows Timeout Extended

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Windows Timeout Extended

As of Thursday, July 4, 2024 at 11:00, the Windows timeout for all physicians will be extended, to a total of 19 minutes. This nearly doubles the previous timeout of 10 minutes, and applies to any AHS Windows machine that a physician logs in to.  

  • This change is limited to AHS Windows devices only; personal devices are not impacted.
  • This change applies to the Windows timeout only; Epic and Citrix timeouts are not impacted.
  • After 10 minutes of inactivity, the screen will darken, but not logout. After 9 more minutes of inactivity, the screen will lock.
If your timeout on an AHS Windows machine has not been extended as of Thursday at 11:00, please log out and then log in again. If the problem persists, please contact IT Service Desk at 1-877-311-4300.