2022-03-30

Countdown Checklist L4, T-minus 58: Get Ready for Billing

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Get Ready for Billing with Connect Care
In getting ready to launch, you have likely heard that Connect Care can do billing. While true, access to full billing management in Connect Care, i.e., Resolute Professional Billing, is limited to the cohort of physicians who have a pre-existing billing arrangement, as well as all nurse practitioners (NPs) once their site launches Connect Care. Most prescribers then will not use Resolute, but can use the "Service Code Capture" activity in Hyperspace to assemble the information needed to support a billing claim.

The table below highlights the difference between billing from within Connect Care (i.e., using Resolute) and using Service Code Capture to submit claims from outside of Connect Care, just like you do now. Contact servicecodecapture@ahs.ca with questions; for NP-specific billing questions, contact Provincial NP Services at advancedpracticenursing@ahs.ca.

Service Code Capture (SCC)
with external billing management

Connect Care Billing Management
using Resolute Professional Billing

Available to any prescriber documenting in Connect Care.

Not an option for most prescribers who use Connect Care due to Alberta Health directive. Includes all NPs.

No change to the billing software prescribers or their billers use. No change in who prescribers engage to assist with billing for their services.

The Professional Billing Office (PBO) has full-time billing specialists.

Several Alberta billing software vendors and private billing services have built functionality to support importing of SCC data into their systems.

AHS will send bills to all third-party payers and collect payments.

Payments flow directly to prescribers’ bank accounts.

Any payments billed by AHS are payable to AHS, so there is a delay in payment disbursement.

Prescribers have full control over billing decisions and effort taken to collect payments.

All self-pay patients are billed by AHS and decisions about payment collection are according to AHS Finance policy.

2022-03-28

Countdown Checklist L4, T-minus 60: Use CCIDs

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Use Your Connect Care Identifiers (CCIDs) on Community-based Orders
To ensure that laboratory, diagnostic imaging, and other investigation results and reports are delivered to your community or private office, make sure you are already using your new Connect Care Identifiers (CCIDs) on requisitions when ordering labs and diagnostic imaging from outside of Connect Care. Please continue to also use legacy/non-Connect Care IDs.

CCIDs are provider, submitter and department IDs and can be found at provideridlookup.ahs.ca. Requisitions from DynaLIFE, Alberta Precisions Laboratories (APL) and AHS Diagnostic Imaging include fields for these CCIDs.

For more information:

2022-03-25

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L4, T-minus 63: Plan Meeting Adjustments

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Adjust Meeting Schedules in your Clinical Area
A prior item encouraged advance planning for clinical service impacts at the time of Connect Care launch. Similar planning is needed to adjust clinical business and other meetings to fit with launch needs.

Many Connect Care launch-related meetings fill the weeks just before and after launch. Some of these are prescriber-focused, including daily meetings to capture emerging issues, assign resources and review remedies. There are lots of opportunities for prescribers to have input.

Given inevitable launch demands, it is recommended that all non-essential other meetings be deferred to protect the week before and at least 3 weeks after the launch date.

This is a good time to look ahead at meeting schedules for May 20-June 20 and identify sessions that could be cancelled or rescheduled.

2022-03-24

SickKids, CHEO attain HIMSS Stage 7

Toronto's Hospital for Sick Children (SickKids) and the Children's Hospital of Eastern Ontario (CHEO) started their clinical information system journey a few years earlier than Connect Care, implementing in 2018 and also adopting Epic Systems. 

We are excited to learn that they have now attained the highest designation (HIMSS Stage 7) for using an electronic medical record to improve patient outcomes and engagement. As we progress in our own journey, we hope to achieve similar milestones!

2022-03-23

Countdown Checklist L4, T-minus 65: Plan Workload Adjustments

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Understand Prescriber Workload Adjustments for your Area
It is not a given, or often possible, that clinical service levels decrease at Connect Care launch. A number of strategies can maximize prescriber productivity, clinical service resilience and capacity for change.

Be sure to ask your clinical leaders (division, department, section, specialty, clinic, ward, NP manager, etc.) about plans to adjust prescriber availability and support in your area at launch. Discuss and confirm understandings at planning meetings.

Also anticipate your role in making things better for your team. Usually your best contribution is to take training seriously, especially personalization training, and to take the time to practice in the system after training. This decreases the likelihood that you will burden colleagues or slow clinical service around the time of launch.

See our Byte about workload planning for more information.

2022-03-21

More Paths to Connect Care Help

The Connect Care Support concierge (help.connect-care.ca), the Connect Care Clinician Manual (manual.connect-care.ca) and a focused downtime resources page for prescribers (downtime.connect-care.ca) can be accessed in a variety of ways, either side of a Connect Care logon. Examples include links in the pop-up help that shows when the F1 key is used, the universal learning home dashboard, via the Hyperspace help menu, and by using "Connect Care" as a chart search keyword.

In addition, new icons have been added to the "myapps.ahs.ca" gateway that shows when users sign on from outside an AHS facility.


We recommend marking these as favourites so that they appear as soon as one's MyApps username and password are entered. Sometimes help is needed before Connect Care opens!

2022-03-18

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Ordering Therapy Plans - Launch 4 Prescriber-Led Support Sessions

Clinicians and prescribers who order ongoing therapies (IVIG, blood, antimicrobials, etc.) or who will participate in the conversion of Therapy Plans (pre-defined collection of related/standing orders that can apply to multiple/recurrent encounters over time) for Launch 4 patients are invited to attend orientation sessions. The sessions explain how therapy plans work, how they are used and how prior paper-based plans can be converted in readiness for launch. There will be demonstrations of Therapy Plan workflows and an opportunity to address questions. 

The following sessions provide background information and context, focusing on workflows with demonstrations. Although important for Launch 4 prescribers who anticipate Therapy Plan use, all Connect Care prescribers are welcome, as many may benefit from a refresher.

Clicking on the hyperlinked date for a session will open a calendar invite for that session, which you can then respond to and receive the meeting information

For more information, please see the below resources:

2022-03-16

Countdown Checklist L4, T-minus 72: Report Wireless Gaps

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Report Wireless Coverage Gaps
As part of launch readiness efforts, the wireless networks in Launch 4 sites are upgraded to clinical-grade (high-density, high-performance) WiFi. Teams have walked the facilities to confirm that connectivity is universally present and up to the needs of providers and patients.

Coverage seems to be complete. Please help the wireless team by checking for AHSRESTRICT wireless networking signal and stability in all your clinical work areas. Please report any gaps or other challenges with WiFi at your site to IT Service desk (1-877-311-4300), providing details of the day, time and specific location of the problem.

2022-03-14

Countdown Checklist L4, T-minus 74: Confirm Remote Access

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Ensure that you have online REMOTE ACCESS
"Remote access" refers to any use of the clinical information system (CIS) outside of Alberta Health Services (AHS) networks ("intranet"). 

Will you need this? Some prescribers rarely work out-of-AHS. Some will only remote access through mobility (Haiku, Canto), which is good enough for results review, communicating, ordering, billing and simple documentation. 

Many prescribers need full Hyperspace externally. A security FOB is required, as explained in the Connect Care Manual. For physicians, existing Netcare FOBs are automatically set up for Connect Care and require no new action; those needing remote Hyperspace who do not currently have a FOB should apply now (note - the process is normally initiated by Zone Medical Affairs).
For nurse practitioners (NPs), remote access needs to be requested via Provincial NP Services. NPs can submit their request by following the instructions at the following link:
Physicians in Launch 4 are authorized for remote access by Zone Medical Affairs, who should be contacted for support (Calgary Zone: CAL.MedAffairsConnectCare@ahs.ca; Edmonton Zone: Edm.MedicalAffairs@ahs.ca). For NPs needing remote access support, contact Provincial NP Services (advancedpracticenursing@ahs.ca).

2022-03-11

All User Bulletin - Daylight Savings Time

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Daylight Savings Time

On March 13, 2022, clocks turn forward 1 hour at 02:00 to become 03:00.

While ambulatory care is little affected by what happens in the early hours of the morning, emergent, inpatient, surgical and critical care contexts can be sensitive to the loss or gain of small time intervals. The Connect Care Manual lists key considerations:

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L4, T-minus 77: Choose Personal Device(s)

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Pick Personal Device(s) for Connect Care Use
Many of us will prefer doing some clinical information system (CIS) tasks on mobile or personal computing devices. These are set up to our liking, move with us, and work well in Connect Care facilities. 

This is a good time to check whether what we have is what we'll want. Indeed, it may be time to consider purchasing a new mobile device for clinical use. 

The following information can help decide what to procure or prepare:

2022-03-09

Countdown Checklist L4, T-minus 79: Confirm AHS Network Access

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Ensure that you have online ACCESS
This one's easy.

Make sure that you have a working Alberta Health Services (AHS) "Healthy" network username and password. These credentials are used to log in to AHS computers, email, Connect Care and many other systems. Your profile needs to be turned on for Connect Care access. Make sure that your username and password work at:
If you try logging in from outside an AHS facility, you will need to additionally have a security FOB. More about that in the next task. Check out the Access section in the Connect Care Manual. Contact AHS IT Service Desk (1-877-311-4300) if your username and password do not work with myapps.ahs.ca.

2022-03-07

Countdown Checklist L4, T-minus 81: Complete InfoCare (On Our Best Behaviours) Training

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Complete InfoCare Privacy Awareness Training
This one applies to everyone. Every prescriber must complete an online self-directed eLearning module entitled "InfoCare - On Our Best Behaviours" (OOBB). This solidifies understanding about responsible behaviours when working with personal health information. 

All prescribers must complete the module. Completion is demonstrated in a final section where commitment to privacy protection is affirmed with a series of statements. Access to Connect Care is not possible without OOBB affirmation. AHS physician privileges are also contingent. 

Log in to MyLearningLink.ahs.ca (MLL) with your AHS username and password. Search the available courses using "InfoCare". Anticipate spending about 20 minutes.

Get in touch with ConnectCare.PhysicianTraining@ahs.ca if you have difficulty getting credit for course completion. Macintosh users: save time by checking our MLL Manual section and tip sheet first. These resources also explain how to use an attestation tool if MLL does not credit course completion.

2022-03-04

On Other Channels...

Thank you for continuing to check the Connect Care update blog for prescribers (ideally, subscribe to multiple channels; see instructions). Recent additions to this blog and its various channels:

Countdown Checklist L4, T-minus 84: Bookmark Manual and Updates

Continuing our list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
A Connect Care Manual is available for desktop, tablet and smartphone use. The Manual summarizes essential clinical information system (CIS) information for prescribers. We keep it brief, in the spirit of clinicians helping clinicians. Details are exposed through links to Connect Care guides, tip sheets and training materials. Bookmark "manual.connect-care.ca".

The Connect Care Blogs are also worth bookmarking. Instructions for subscribing appear on all blog pages. The blogs include a general interest channel (default, "blogs.connect-care.ca") with news and updates, as well as important support information during the launch period. Other channels include:
Bookmark "blogs.connect-care.ca" and consider subscribing to one or more channels (each channel must be subscribed to separately).

It can be really useful to access the Manual and blogs on a smartphone, for easy reference when working with Connect Care. 

2022-03-02

Countdown Checklist L4, T-minus 86: Bookmark Prescriber Resources

Continuing a list of essential actions for Connect Care Launch 4 prescribers readying for launch May 28, 2022...
  • Bookmark Connect Care Prescriber Resources 
While this blogging site (blogs.connect-care.ca), its various channels (see buttons above) and the Connect Care Manual (manual.connect-care.ca) remain the prime Connect Care information sources for prescribers, valuable local information is available through other CMIO and zone resources.