2022-08-22

Countdown Checklist L5, T-minus 75: Confirm Remote Access

Continuing a list of essential actions for Connect Care Launch 5 prescribers readying for launch November 6, 2022...
  • Ensure that you have online REMOTE ACCESS
"Remote access" refers to any use of the clinical information system (CIS) outside of Alberta Health Services (AHS) networks ("intranet"). 

Will you need this? Some prescribers rarely work out-of-AHS. Some will only remote access through mobility (Haiku, Canto), which is good enough for results review, communicating, ordering, billing and simple documentation. 

Many prescribers need full Hyperspace externally. A security FOB is required, as explained in the Connect Care Manual. For physicians, existing Netcare FOBs are automatically set up for Connect Care and require no new action; those needing remote Hyperspace who do not currently have a FOB should apply now (note - the process is normally initiated by Zone Medical Affairs).
For nurse practitioners (NPs), remote access needs to be requested via Provincial NP Services. NPs can submit their request by following the instructions at the following link:
Physicians in Launch 5 are authorized for remote access by Zone Medical Affairs, who should be contacted for support (Calgary Zone: CAL.MedAffairsConnectCare@ahs.ca; Central Zone: CZMAprivileging@ahs.ca; North Zone: NZ.Privileging@ahs.ca; Cancer Care Alberta: cmio.cca@ahs.ca). For NPs needing remote access support, contact Provincial NP Services (advancedpracticenursing@ahs.ca).