Automated Patient Appointment Reminders go Live

Connect Care ambulatory care clinics can leverage the efficiency of automated appointment reminders for patients with upcoming clinic, day surgery, therapy or investigation visits.

The system was integrated with the clinical information system (CIS) January 27, 2020, supporting appointments from January 30, 2020 forward. Ultimately, the system will facilitate the over 25,000 reminders daily handled by legacy processes.

The automated reminder system supplements information and instructions that are sent out via mail or MyAHS Connect (patient portal), with prospect for fewer missed appointments and improved patient choice. However, it is important for physicians to ensure that their clinic has made the necessary arrangements, scheduling staff are ready, and that patient education materials are in-clinic.

The following resources can help physicians answer patients' questions: