Virtual Care - Telephone Encounters

Although telephone calls with patients are commonplace, they increasingly support virtual care.  Telephone-facilitated assessment, follow-up, education and care planning is familiar to patients and easily supported with existing infrastructure.

A telephone encounter is suitable when in-person interaction is not required, video is not needed, and the patient’s hearing, speaking and cognition are adequate. A few tips can help clinicians help patients get the most out of telephone encounters:

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