Connect Care Communication Norms Evolve

We've previously posted about Communication Norms, which express what Connect Care users expect of one another for efficient, safe and respectful information sharing within groups. Feedback and suggestions continue, with adjustments reflecting new learnings.

Connect Care's many communication tools can be a boon to teams, especially in the face of pandemic physical distancing. But the same tools can also prove frustrating, even unsafe, when used inappropriately or inconsistently. Unfortunately, there is no one definition for "appropriate". Some teams, for example, use secure messaging to great advantage, while other teams struggle and risk missed communications.

The single most important "norm" is for teams to be aware of the clinical information tools provided, and to jointly commit to a "communications pact". This spells out mutual expectations respecting the use of paging, telephone, secure messaging, In-Basket and other tools.

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