2019-03-31

Seeking Connect Care Super Users

We've previously posted about Connect Care Physician Super Users. These physicians, clinicians or trainees become clinical experts in use of the clinical information system (CIS) and trusted resources to peers learning new workflows. As the Wave 1 launch rapidly approaches, we are recruiting in earnest!

Super Users are sought and supported from all clinical departments, ideally to a launch-density of one in every ten clinicians. They have three areas of focus:
  • Provide in classroom support as their colleagues move through Connect Care training; 
  • Provide ‘at the elbow’ support during the two weeks around launch; 
  • Support post-launch activities. 
Super Users have clinical "street-smarts", with a pragmatic understanding of how clinical service works in busy facilities and clinics. They enjoy clinical and technical challenges, are approachable, communicate well, and excel at just-in-time problem solving. Interested practitioners are supported by other Connect Care trainers, gain change-agent coaching, and take advantage of special training pathways for their practice area.

Recruitment and hiring is coordinated by AHS Medical Affairs and the CMIO portfolio working with Zone Clinical Department Heads. Super Users will be assigned by site and specialty area to ensure the best possible coverage at launch.

Time commitments typically include: Connect Care training (12 hours –  7 hours of classroom and 5 hours virtual), Super User training (12 hours – 7 hours of classroom and 5 hours virtual); classroom support (15 hours); launch support (75 hours) and post-launch support (20 hours).

We are keen to identify clinicians who could benefit Connect Care while growing their own CIS agency as Super Users. Physicians working in both fee for service and contractual relationships, including the AMHSP, are encouraged to apply.



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