To ensure your access is live take these steps:
- Logon to the access portal with your AHS username and password --> myapps.ahs.ca
- Ensure that the Connect Care "PRD" icon is available
- Logon to PRD with your username and password
- Confirm that you have the expected Connect Care tools for your role(s)
If all 4 steps work, you are ready to go!
If any step fails, report the problem with a quick online report --> ahs-cis.ca/check
A login trouble-shooting team will contact you within 24 hours of report submission. If you have not heard from the team within 24 hours, please call 780-735-1600. Phones will be active from 0700- 1700.
There is currently a prescribers’ Drop-In Centre at WMC 5G1.11, available from 0700-2300, where login help is available. This will continue through go live but will be open 24 hours a day from November 2-12 at a location TBD. Pre-emptive testing will ensure we have the opportunity to correct any deficiencies thereby preventing further disruption on November 3 when Connect Care launches.