2022-02-26

Professional Billing - Mitigation for temporary problem with RAAPID encounters

Some clinicians provide consultative and triage services through RAAPID workflows. 

Professional billing (charge capture) normally happens within encounters, including RAAPID encounters that open when consulting physicians open charts from a patient list of RAAPID requests. 

RAAPID encounters have a unique configuration that allows RAAPID staff to manage both referral and transfer actions. Unfortunately, this also means that physicians do not "sign" the encounters. This has recently been found to be interfering with charge submissions. The problem is being addressed and will be fixed.

Until a fix is announced, physicians are advised to open an "Orders-Only" encounter after serving a patient as part of a RAAPID triage. The charge capture ("service codes") activity is available in orders-only encounters and can be used to submit claims. Be sure to sign and close the encounter.