2017-10-16

What do Clinicians want from Connect Care?

The Alberta Health Services (AHS) Connect Care initiative aspires to improved health outcomes through use of a one-person-one-record-one-system support for clinical improvement. For improvement to follow implementation, it is vitally important that pCIS users integrate new informational supports into daily workflows in a meaningful way. And that requires meaningful engagement.
Engagement is facilitated when stakeholders understand the purpose of Connect Care, what it means for patients, what benefits users can expect, and how AHS can collaborate with users to promote benefits and avoid harms. The mission, values, goals and core principles of the initiative must make sense, be easily understand, and be compelling.
Users must also be highly motivated. They must be able to see, in a very practical way, how Connect Care will help them to do their work. These are matters of detail, often intimate, and inseparable from the messiness of frontline practice.
So, what do clinicians want from Connect Care? We have summarized impressions gained from interviews, meetings and focus. Follow the link to learn how users prioritize matters of convenience, connection, adaptation, integration and agency.
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2017-10-05

Connect Care Technology Partner Confirmed

Alberta Health Services and Epic Systems Corporation have finalized and signed a contract engaging Epic as the technology partner for AHS’s Connect Care initiative. Effective the beginning of October, 2017, this clears the final hurdle to embarking on a transformative journey that will integrate health information systems across all AHS lines of service and the continuum of care.
Work begins in earnest to align AHS preparations with Epic’s approach for bringing large complex projects like Connect Care to successful implementation.

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2017-10-03

Meeting Less, Doing More

Among many preparations for the formal kick-off to Alberta Health Services’ (AHS) Provincial Clinical Information System (CIS) has been establishing effective governance and oversight. New committees are struck, terms of reference are approved, meetings are scheduled and day timers filled. The need to rationalize old and new structures is the subject an upcoming governance workshop that will try to resolve issues of overlap and accountability.
Emergence of a systematic approach to formal governance matters to Connect Care stakeholders. We also need, and are working on, an approach to informal channels of influence, oversight and accountability; including User Group coordination and collaboration.
Is this our opportunity for a re-think? A recent Guardian editorial (see link) summarizes evidence that typical organizational meetings accomplish little, kill productivity and are even a health hazard. We can’t escape meetings, but maybe we can moderate their quantity and maximize their quality.
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