As Connect Care users grow comfortable using the clinical information system, they become a valuable resource for their peers. Super Users will continue to be prominent in the workplace for a few weeks to come. However, they transition to embedded, not extraordinary, roles. Most divisions and departments have already set up clinical call schedules to ensure effective distribution of experienced and super users so that elbow-to-elbow support can continue.
If help is not close-at-hand, we encourage clinicians to make use of the Connect Care Solution Centre and Help Desk. These are available 24/7 with telephone, email and online chat channels.
The Solution Centre continues to have access to Super User, Trainer and other CMIO resources, who are on call to ensure continuity while we transition to sustainable embedded user supports.