We are at a stage post-launch when users have desperate need for tips to help them navigate workflows. At the same time, there is such a flood of Connect Care change that users are drowning in information without finding a way to the bits that matter.
These blogs may not be helping. We're posting a lot more, in all channels (especially Tips, FAQs and peer Support). But our audience is so distracted that there is no easy way for them to connect with postings that could ease their way.
Best communication is in-person and just-in-time. We are flagging important posts to our Slack network that connects Super Users so that they are on-message with the latest changes and have support tools.
For what it's worth, we'll also post in this general interest blog about key topics appearing in the Manual and the other channels (linked in the above button-bar).
What's happening in the channels?