2025-12-19

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. Note this is the final digest post of 2025. For more info on the blogs, click here. 

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2025-12-16

Between the Charts: CMIO Newsletter for Prescribers - Issue 23 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. 

The next issue covers both November and December and is now out, available at the below link! This issue includes information on:

  • Connect Care User Satisfaction Survey (2025 edition) results and action plan
  • Lab routing optimization (action may be needed by mixed-context providers)
  • December and January Optimization (a.k.a. Thrive) classes, including new 1:1 sessions on cleaning up In Basket backlog
  • Removal of In Basket messages older than 180 days
  • "Lab Notifications" column block in inpatient Patient Lists
  • Digital Medical Certificate of Death
  • Re-personalization needed for:
    • Diet/nutrition order sets and Patient List columns
    • Induction of Labour order set
  • Drug-disease warning filters
  • Fetal/neonatal demise symbol on Storyboard
  • Using the Admission Navigator for admission medication reconciliation in rural emergency departments
  • "Coordination of Care Recipient" for merged duplicative lab requisitions
  • Automatic cancellation of incomplete lab orders after discharge from an inpatient unit 
  • Pop-up when attempting to cancel testing of an already submitted lab specimen
  • Coming in 2026: RNs/RPNs as authorizing providers in Connect Care
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2025-12-15

All User Bulletin - Delayed Delivery of a Minority of Lab Results to Copy-To Prescribers (RESOLVED)

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Delayed Delivery of a Minority of Lab Results to Copy-To Prescribers (RESOLVED)

Update [Dec 15]: This issue has been resolved, and there should no longer be delays in delivery of lab results to copy-to prescribers. Please log a ticket if you still notice any routing issues.

Currently, a minority of lab results for tests ordered in Connect Care may experience delayed delivery of up to two weeks to copy to (cc:) recipients (prescribers identified in the "Copy to" section of the lab order). Results delivery to authorizing prescribers is not impacted. Results are available in the Connect Care patient chart, Alberta Netcare, and the patient portals.

Support teams have identified the root cause of this issue and are dedicated to implementing a solution. Updates will be provided. 

In the interim 1-2 weeks, authorizing prescribers are asked to action all results. Delays in management could occur if follow-up is left to prescribers they have copied. Authorizing prescribers could also confirm with the copy to recipient that they have received the result.

If you have any questions about the delivery of specific lab results, call Provincial IT Service Desk at 1-877-311-4300 (please have your location, contact information and Prac ID available when you call). To investigate issues, examples of documents/results that were not delivered as expected are helpful. Provide details such as type of information (lab results, discharge summaries, consult letters, appointment notifications, etc.), patient (CSN), date (test date), order/accession ID, etc. 

Thank you for your support and understanding. 

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2025-12-12

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2025-12-08

Digital Medical Certificate of Death

Alberta Health and Vital Statistics have worked with Connect Care to enable a digital workflow for completing the Medical Certificate of Death (MCoD). This minimizes double data entry by taking advantage of information abstracted from a patient's chart. As of December 9, 2025, the workflow is completely digital, including the signature.
  • How to access: From the "Discharge as Deceased" navigator, authorized physicians and nurse practitioners can use the "Cert of Death" section to initiate a chart abstraction that will set up a MCoD using the patient's health data. The prescriber then validates the abstracted data and adds any information not already pulled from the deceased patient's chart. 
    • Note: It is important to complete all sections of the deceased navigator before starting the MCoD, as this ensures that current data (e.g., date and cause of death) is pulled into the digital MCoD.
  • How to sign: The certificate is digitally signed, requiring the user to re-authenticate with their Connect Care password to confirm their identity. Since an electronic signature is accepted, death certificates can be completed by authorized prescribers at locations remote from the actual place of death.
  • Printing: Once signed, the MCoD automatically prints to the patient's current location (e.g., inpatient ward, emergency room, clinic). It also attaches to the chart in the same location where scanned paper certificates would have appeared (Chart Review >> Media Tab). From there it can be re-printed as needed, or routed within Connect Care via In Basket or outside Connect Care via e-fax or mail. The printed form can be managed in the same way that a paper form would have been handled. 
Note that this workflow does not apply to Medical Assistance in Dying (MAiD) deaths, as MAiD workflows remain outside of Connect Care. 

For more information, see:
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2025-12-05

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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