Delayed Delivery of a Minority of Lab Results to Copy-To Prescribers (RESOLVED)
Update [Dec 15]: This issue has been resolved, and there should no longer be delays in delivery of lab results to copy-to prescribers. Please log a ticket if you still notice any routing issues.
Currently, a minority of lab results for tests ordered in Connect Care may experience delayed delivery of up to two weeks to copy to (cc:) recipients (prescribers identified in the "Copy to" section of the lab order). Results delivery to authorizing prescribers is not impacted. Results are available in the Connect Care patient chart, Alberta Netcare, and the patient portals.
Support teams have identified the root cause of this issue and are dedicated to implementing a solution. Updates will be provided.
In the interim 1-2 weeks, authorizing prescribers are asked to action all results. Delays in management could occur if follow-up is left to prescribers they have copied. Authorizing prescribers could also confirm with the copy to recipient that they have received the result.
If you have any questions about the delivery of specific lab results, call Provincial IT Service Desk at 1-877-311-4300 (please have your location, contact information and Prac ID available when you call). To investigate issues, examples of documents/results that were not delivered as expected are helpful. Provide details such as type of information (lab results, discharge summaries, consult letters, appointment notifications, etc.), patient (CSN), date (test date), order/accession ID, etc.
Thank you for your support and understanding.