All User Bulletin - eDelivery of Shared Outpatient Letters

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

eDelivery of Shared Outpatient Letters

The majority of community electronic medical records (EMRs) are now enabled for eDelivery of shared outpatient letters. If you would like a letter sent to a recipient's primary eDelivery location, a “Shared Externally” letter template must be used.

What has changed: Recipient(s) of any letter written using a “Shared Externally” template will receive a copy to their EMR via eDelivery, provided they are registered for that service. Please note:

  • Providers with multiple EMRs will only receive the letter by eDelivery to their primary EMR.
  • If a patient’s primary care provider (PCP) identified at the time of registration is on eDelivery, they will also receive a copy of the letter to their primary EMR, whether they are designated as a recipient or not.
  • In addition to eDelivery, recipients registered as Connect Care users will also receive a copy of the letter via their Connect Care communications preference (In Basket, mail or fax).

For further information, see the memo, tip sheet, and other linked resources: