Remote access to clinical applications, including Connect Care, happens through a software application called Citrix Workspace, accessed via the Citrix MyApps Store. The MyApps Store will have a scheduled upgrade on Tuesday, July 8, 2025, from 18:00 to 19:00. This upgrade introduces a refreshed user interface and some important changes to functionality that may impact prescribers. Access to Connect Care will continue during the upgrade without interruption.
- Favourited Icons Reset: Most favourited icons will be removed from the desktop. The applications will still be available from the upgraded MyApps Store; users can re-favourite as needed following the upgrade (see the 1-pager for instructions).
- PRD and PLY will remain favourited.
- Citrix Session Persistence: The “Session Persistence Disabled” option will no longer be available, meaning a user's Citrix session will now automatically follow them from one device to another. I.e., when logging in to a different device, your Citrix session (and Connect Care) will open as well.
- With this change, users will no longer be able to be logged in on more than one computer at the same time, to avoid unintentionally "stealing" someone else’s Connect Care session.
- This change does not impact Citrix sessions on auto logon computers.
- Citrix Issue Resolution: If an issue with Citrix is encountered on one device (e.g., Computer A), switching to another device (e.g., Computer B) will not resolve the issue. Instead, users should:
- Try logging off and back on, or rebooting.
- Contact the AHS Service Desk for support if the issue persists.
Following the upgrade, if unable to launch the MyApps Store or desktop icons aren’t working, log out of the computer and log back in. If you require further information or assistance, please contact the AHS Service Desk at 1-877-311-4300.