All users of the Connect Care clinical information system (CIS) will have easy access to a comprehensive “solution centre” at first launch. This captures user needs, problems, bug-reports and requests via telephone, web, email, super users and drop-in venues... whatever works best for the user.
Pre-launch validation and training activities stimulate invaluable user feedback. This includes bug reports, enhancement suggestions and new content requests. Early Connect Care users can use simple intake emails until the solution centre deploys.
Bugs (overt failure or unintended action when a function is clicked or workflow tried) and minor design issues (misspelling, screen layout issue, inconsistent labels for similar functions, etc.) can be sent to:
A very simple norm can make it easier to triage feedback based on the email subject line, as explained in a resource for Connect Care users: