Outbound faxes sent directly from Connect Care (including eFaxed prescriptions) are handled by the RightFax application. Due to a change in how RightFax integrates with Connect Care, RightFax may experience fax transmission delays of up to 1 hour between Monday, June 29, 2026, and Monday, July 27, 2026.
- Connect Care will still be available, but fax transmission from Connect Care may be delayed during this time.
- Delayed faxes will be queued and automatically transmitted as soon as possible.
- Traditional fax machines are not affected by this downtime. Please use traditional fax machines for time-sensitive faxing during the interruption.
For status updates on this and other upcoming downtimes, see the Connect Care Status page on Insite.