As previously posted, on November 25, 2025, Connect Care updated the delivery of lab results to respect each provider’s chosen primary delivery location. Since then, some future orders (including pending standing orders and therapy plan orders) have been delivered to an unexpected location when the primary delivery location was changed after the order was entered, causing results to go to the location preferred at the time of signing.
To ensure results are delivered to the updated delivery preference, providers are advised to:
- cancel outstanding orders (including standing orders and therapy plans); and
- issue replacement orders when they next see the patient.
For more information, see the memo: