AHS IT provides best effort support for BYOD/personal laptops such as Macbooks or Microsoft Surface devices. There are two ways for BYOD users to print documents from Connect Care; however, only one is supported and recommended by AHS IT:
- Virtual Local Printing (VLP) - This method requires the user to select a printer for each print job. It is the only method supported by AHS IT for printing from Connect Care on BYOD devices.
- Server-Side Printing - This method requires mapping a particular device to a printer; once mapped, print jobs from that device would automatically route to a pre-mapped printer. Server-side printing from Connect Care on BYOD devices is not supported by AHS IT.
Why isn’t BYOD server-side printing supported?
Server-side printing requires workstations to stay in the same unit and have unique names. As neither of these conditions is guaranteed for BYOD devices, multiple users with the same default BYOD device name could potentially print to the same printer, regardless of their department location. This creates a major risk for privacy breaches.
How to get printing support for your BYOD device
If you need help setting up Virtual Local Printing, see the below tip sheet or call the AHS Service Desk at 1-877-311-4300. Please do not request server-side printing for BYOD devices.