Provincial Enterprise Imaging (PACS) Scheduled Downtime (North, Edmonton, Central Zones) - September 22, 2026, 01:00-05:00

AGFA Provincial Enterprise Imaging (PEI) is the Provincial Archive and Communication System (PACS) whereby many medical staff can view diagnostic images and reports via the Xero Viewer in Connect Care. PEI will be taking a scheduled downtime on Tuesday, September 22, 2026, from 01:00 to 05:00, affecting North, Edmonton, and Central Zone Connect Care users only. Connect Care will be available during this downtime; however, image links for exams performed during the downtime will not be available. 

• To view imaging during the downtime, log in to XERO via XERO Direct or Citrix MyApps and select "North PEI Downtime" (see the tip sheet for details). Please verify your access to XERO prior to the outage. Operating room staff, log into "AUX North" via the Downtime tab in SwitchPACS (see the OR tip sheet for details).
• Tip: Provincial Enterprise Imaging - Clinician Downtime Workflow
• Tip: Provincial Enterprise Imaging - Clinician OR Downtime Workflow 
• Images will be sent to Connect Care and other downstream applications once PACS servers are up and running.

Note the other zones run on a separate instance of PEI and will not be impacted by this downtime; a separate downtime for the other zones will occur the following week (details to be posted on this blog).

If you require further information or assistance, please contact the IT Service Desk and Provincial Solution Centre (1-877-311-4300). 

More information:

• Manual: Downtime Procedures
• Insite: Connect Care Systems Up/Down Status (status.connect-care.ca)