There will be a scheduled downtime for the Connect Care mobile applications on Monday, September 21, 2026, between 20:00 and 22:00, due to an upgrade.
- During the upgrade process, the Connect Care mobile apps Haiku and Canto will be unavailable.
- The downtime per device may range from 30 seconds to 4 minutes (depending on connectivity) while the upgrade is completed.
- Application updates will begin at 20:00 and roll out over the following day.
- Offline devices will receive the upgrade as soon as they come back online.
- Connect Care will be available during this time.
If you require further information or assistance in preparing for the downtime, please contact the IT Service Desk and Provincial Solution Centre at 1-877-311-4300. For status updates on this and other upcoming downtimes, see the Connect Care Status page on Insite.