All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.
Internet Security Certificate Update - Personal devices may require user action
Internet Security Certificate Update - Personal devices may require user action
On September 4 and 5, 2025, AHS IT Identity-Directory Services will renew its Public Key Infrastructure (PKI) certificate servers. This PKI service manages electronic security certificates and unique electronic keys that verify end users, devices, systems and servers throughout AHS and its affiliates. AHS devices and personal devices enrolled in the AHS Bring Your Own Device (BYOD) program should not be impacted, but personal devices not enrolled in BYOD may be impacted and require user action. Prescribers who haven't yet done so may want to consider enrolling their device in BYOD prior to this change.
- AHS devices and personal devices enrolled in BYOD: No action is required by users if their computer or mobility device is enrolled in BYOD. PKI certificates will be automatically updated.
- Personal devices not enrolled in BYOD: Both Android and Apple devices may be impacted by this change. Users may see warnings to the effect that a security certificate cannot be verified, and will then need to follow a few simple steps on or after September 5 to restore AHSRestrict wireless connectivity following the PKI update (see memo for more details).
For instructions for affected users on what actions may be required, see the memo.