All User Bulletin - Connect Care Fax Application Issues

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Connect Care Fax Application Issues

Outbound faxes sent directly from Connect Care (including eFaxed prescriptions) are handled by the RightFax application. Connect Care users are currently experiencing issues with RightFax. Outbound faxes are unable to send, and some users are reporting issues with receiving inbound faxes. 

For urgent referrals and urgent ambulatory prescriptions, please send via secure email or phone call. Technical teams are engaged and working towards a solution. We will provide an update here when available. 

Update:  The RightFax outage has been resolved and new faxes are successfully sending through. AHS IT is currently undergoing remediation work to retrieve and deliver faxes sent during this period, however exact timelines for completion are unknown at this time. If you sent an urgent fax (e.g. urgent referral or urgent ambulatory prescription) during this period, please follow up by secure email or phone. eDelivery of results to outpatient EMR, Netcare or Connect Care are not impacted. If you have any questions or need support, please contact the IT Contact Centre 1-877-311-4300 or through ServiceHub.