Netcare session timeouts and personalization have been restored as of Thursday, February 4, 2021.
The forced 30-minute timeout for Netcare idle sessions has been removed. Individual timeout settings have been reverted and users are now able to personalize their timeout durations again (to a maximum of 2 hours).
For any questions or concerns, AHS employees can contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.