All User Bulletin - Outage of Communication Between POCT Devices and Connect Care - September 8, 2026, 10:00-13:00

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Outage of Communication Between POCT Devices and Connect Care

AegisPOC, the system that controls result transmission between Point of Care Testing (POCT) devices and Connect Care, will be taking a scheduled downtime on Tuesday, September 8, 2026, between 10:00 and 13:00. During this downtime, Connect Care will continue to be available and POCT devices can still be used; however, there will be a delay in POCT result transmission to Connect Care. Impacted POCT devices include (but are not limited to):

• Blood Gases (Radiometer ABL90, Werfen GEM)
• Accu-Chek Inform II glucose meters 
• Abbott i-STAT devices
• Siemens Clinitek Status+ urine analyzers
• Siemens DCA Vantage
• Roche CoaguChek Meter
• Werfen Avoximeter
• Werfen ROTEM delta
• Sysmex pocH-100i

During the downtime, POCT results should be communicated using normal downtime procedures. After the downtime, POCT results will be automatically transmitted to Connect Care when the device is docked. 

If you require further information or assistance in preparing for the downtime, please contact the IT Service Desk and Solution Centre (1-877-311-4300). For status updates on this and other upcoming downtimes, see the Connect Care Status page on Insite.