What you need to know
The Connect Care clinical information system needs periodic maintenance. The next scheduled downtime will occur Thursday, February 12, 2026 between 00:30 and 01:00 to allow for updates. On this occasion, all Connect Care production systems are affected and will be unavailable during the downtime, including Hyperspace, Mobility (Haiku/Canto), MyChart, and the Link Provider Portal, as well as Connect Care ancillary systems, including Transfusion (WellSky) and Content (Quanum ECS).
- PRD SRO will be available during this downtime to view chart content (read-only). PRD SRO is accessible from any computer regularly used for documenting in Connect Care. Netcare also remains available.
- Note there are also limitations on managing personalization settings before (and during) this period due to the transparent lockdown, previously posted about here.
What you need to do
BEFORE DOWNTIME
- Complete orders and documentation in the chart before downtime begins.
- Stop using PRD for orders 15 minutes prior to downtime, as they may not be processed.
DURING DOWNTIME
- Check with Unit Clerk/Charge Nurse to confirm processes for ordering, documentation, and patient movement.
- Use paper documents provided in clinics and inpatient units, with forms appropriate for orders and/or charting.
- Postpone, if possible, routine orders or documentation until after downtime. This will limit amount of data entry and reconciliation required post-downtime.
- Orders: Use paper order sheets for essential orders during downtime.
- Documentation: Use paper forms for essential documentation for procedures or intervention results and reports.
AFTER DOWNTIME
- Prescribers are responsible for the following activities for any patient admission, transfer, or discharge:
- Updating the problem list
- Completing medication reconciliation
- Entering admission, discharge, or visit diagnosis
- Prescribers receiving In Basket messages about missing chart elements should follow the link to the missing chart element and, for non-ED prescribers, enter “.DOWNTIME” (SmartPhrase) to complete the chart element, indicating that content is available elsewhere in the chart. For ED prescribers, use the SmartPhrase ".DTNOTE".
Where you can find more information
For essential information on downtime procedures, see the 1-page tip sheet. For additional information, see the Connect Care Manual: