Provincial Enterprise Imaging (PACS) Scheduled Downtime (South Zone) - Thursday, September 4, 2025, 00:01-04:00

AGFA Provincial Enterprise Imaging (PEI) has replaced the IMPAX system in most zones as the new Provincial Archive and Communication System (PACS), whereby many medical staff now view diagnostic images and reports via the Xero Viewer in Connect Care. PEI will be taking a scheduled downtime on Thursday, September 4, 2025, from 00:01 to 04:00, affecting South Zone Connect Care users only. Connect Care will be available during this downtime; however, image links for exams performed during the downtime will not be available. 

• During the downtime, images will not flow from PACS to Connect Care.
• To view emergency stroke and trauma imaging during the downtime, use IMPAX, which can be logged in to via Citrix MyApps. 
• All other imaging acquired during the downtime will be viewable only in Diagnostic Imaging departments on the equipment the imaging took place on. 
• Images will be sent to Connect Care and other downstream applications once PACS servers are up and running.

The other zones where PEI has been implemented run on a separate instance of PEI, and are not affected by this downtime.

If you require further information or assistance, please contact the IT Service Desk and Provincial Solution Centre (1-877-311-4300). 

More information:

• Manual: Downtime Procedures
• Insite: Connect Care Systems Up/Down Status (status.connect-care.ca)

Connect Care Transparent Lockdown - September 5, 2025 13:00-04:30 September 11, 2025

Connect Care anticipates a scheduled downtime in the early hours of September 11, 2025, for the Fall Upgrade (post with details important for prescribers to come). Connect Care uses a "transparent lockdown" process during upgrades to help prepare the system and reduce the upgrade workload, resulting in a shortened downtime window. The transparent lockdown period for the upcoming upgrade is from Friday, September 5, 2025 at 13:00 to Thursday, September 11, 2025 at 04:30.  

The lockdown does not affect system performance, existing workflows, or the activities of most users (thus "transparent"). Prescribers will have access to their personalized orders, tools and templates during the lockdown; however, there will be no ability to create new personalizations during the lockdown period. For more details:

• Alert: Workflow Limitations During the Transparent Lockdown