Netcare Scheduled Downtime and Change - Thursday December 14, 2023 at 21:00 to Friday December 15, 2023 at 03:00

The Alberta Netcare Portal will be unavailable during the above noted period in order to accommodate system maintenance and a software upgrade. Connect Care will still be available, but Connect Care users will not be able to launch the Alberta Netcare Portal during this time. 

Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. Those anticipating need for urgent result access during that period should refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

Change to Netcare Launch within Connect Care

Note that, as a result of this upgrade, Netcare views will no longer embed in Connect Care. Instead, Netcare will launch (with single-sign-on to the appropriate patient) in a new window. Netcare will not be viewable within a patient chart or sidebar. The Netcare team is working on enhancements that may allow embedding of Pharmacy Information Network (PIN) displays within Connect Care. Additional news, when available, will be posted here.