All User Bulletin - Printing Error with Mac Devices

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Printing Error with Mac Devices 

Recently, printing difficulties have emerged for some Apple Macintosh users who have upgraded to the latest (Sonoma) version of MacOS. Attempts to print from Connect Care to a local printer fail, giving a "printer not activated" error message. Not all local printers are affected. 

The issue relates to how Citrix Workspace, which Connect Care operates within, accesses local printers. Citrix is expected to release a software update to fix the problem. We will post here when this becomes available.

A temporary workaround is to find and use the "print to pdf" local printer. The resulting pdf file can then be opened on the Macintosh computer and printed as needed. Any saved pdf files with patient information should be immediately deleted following printing.