Updates to AHS Email Access - Multi-Factor Authentication

On January 27, 2022, Alberta Health Services (AHS) expands use of Multi-Factor Authentication (MFA) for medical staff, further protecting clinicians from growing cyber security threats.

When logging in to Microsoft Outlook Web Access to gain access to AHS email on a personal device, users will need to verify their identity with a code number obtained by either:

  • using an authenticator app on a smartphone or tablet;
  • receiving a text message to a mobile number of their choice; or
  • receiving a phone call to either a cellphone or landline of their choice.

User name and passwords alone will no longer be sufficient to gain access to AHS email from non-AHS computers not connected to the AHS network.

Instructions about setting up MFA will be mailed prior to January 27, and can be followed at any time using an AHS MRA user guide:

These MFA requirements for prescribers currently apply to Outlook Web Access on  non-AHS laptops or desktop computers.  This MFA solution will not be required for Outlook Application on mobile devices managed by Workspace ONE.