2020-08-17

AHS Secure Email Upgrade Coming for Physicians

Alberta Health Services (AHS) will soon complete an upgrade of its email infrastructure for physicians, offering better security for AHS and for end users. The change to Microsoft Office 365 will impact how physicians access AHS secure email. After a physician account is migrated:
  • Microsoft Outlook will be the only email client (software application) that can be used for management of AHS email on personal devices (smart phone, tablet, laptop, desktop computers).
  • Use of Microsoft Outlook on personal devices requires installation of a "Workspace ONE (WSO)" software application which creates a protected space where Outlook can work.
  • AHS email will otherwise be accessible through an enhanced web interface (WSO not required) on personal devices, or through Outlook on AHS-managed workstations.  
The same WSO "Bring Your Own Device (BYOD)" software will ease access to most AHS-hosted applications used by physicians, including clinical information systems.

For more information:  
For questions or feedback about the upcoming change, please contact the AHS Messaging Upgrade team at: AHS.MessagingUpgrade@albertahealthservices.ca.

For technical support after the upgrade, please contact the IT Service Desk at 1-877-311-4300 or open a support ticket (sign in with your AHS username and password).

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